Loree Anderson English, CPC-A

*** **** ****** *****, ******, GA 30157

770-***-**** ac6896@r.postjobfree.com

August 1, 2018

Dear Hiring Manager:

In the belief that you are always on the lookout for a motivated and results-oriented professional, I have enclosed a copy of my resume and lettered of recommendation for your review and consideration. It includes details outlining my qualifications and background. I am seeking a position which is challenging and utilizes my varied experiences and background.

I have been an Office Manager, Medical Billing and Coding Specialist and a Certified Professional Coder, a Crew Leader/Supervisor and have excellent customer service skills and experience. My skill set also includes 12 years of Medical Billing and follow up experience with both Hospital and Physician Services, and hold CPAR certification, though it needs to be updated. I have been lucky over the past few years to be able to take short term positions or work from home to be near my children, they are all in school now and I am extremely enthusiastic to jump back into the work force full time. I have excellent data entry and internet skills and proficiency in numerous computer programs, including but not limited to MS Office, Excel and the medical billing software Greenway, STAR, and Centricity.

I am able to perceive quickly what is required to achieve optimum results for a company’s goals. Aside from my education and experience, I have the drive and enthusiasm that will allow me to become a positive force in your organization. I am confident I have a proven ability to exceed any requirements for this position.

I would like the opportunity to meet with you to discuss this possibility, and I have attached some letters of recommendation for your review. Thank you in advance for your time and consideration. I look forward to hearing from you soon.

Sincerely,

Loree Anderson English, CPC-A, CPAR

Loree Anderson English, CPC-A, CPAR

423 Mill Pointe Trail, Dallas, GA 30157

770-***-**** ac6896@r.postjobfree.com

SUMMARY

Highly motivated position leader, responsible for training new employees and directing a staff of up to 16 to insure the highest levels of quality and customer service in the medical, business and government sectors. Effectively achieving goals under demanding timelines; patient and resourceful in solving problems; assimilating knowledge and applying it to tasks at hand. In every position I have held, there has been a heavy amount of computer and internet skills necessary in order to succeed.

Core areas of expertise include:

Supervisor

Plan, Prioritize and Organize

Wide-ranging Computer Skills (Program and Internet Savvy)

Cash Handling

Customer Service

Trainer

Decision Making and Problem Solving

12 years Medical Billing and follow up

Medical terminology

Familiar with use of Electronic Medical Records

Telephone; First Point of Contact

Working with little supervision

10,000 keystrokes per hour data entry

Knowledge of Electronic Billing Practices, ICD-9 Codes and Guidelines

PROFESSIONAL EXPERIENCE OVERVIEW

Office Manager

All Concepts Electrical, Douglasville, GA 12-11/17

Key Responsibilities:

Composed and processed all correspondence and handled all telephone calls

Procesed payroll, accounting, and submitted estimates

Customer Service

Coordinated Owner and Crew schedules

Processed bank deposits, researched and procured all office supplies and services

Billing Representative

Arthritis and Rheumatology of Georgia, Atlanta, GA 7-10/11

Key Responsibilities:

Short term position handling all billing aspects for large practice

Posted payments, charges, and monitored all claims for correct coding before sending

Follow up for all insurance and self-pay accounts

Resolved any customer service issues for patents

Crew Leader

US Department of Commerce Census 2010, Marietta, GA 3/10-9/10

Key Responsibilities:

Trained and supervised up to 16 Enumerators, handling all employment paperwork, payroll and fingerprinting

Assigned work and documented conduct and/or performance problems, performing on the job training as needed

Reviewed work on a daily basis for quality assurance

Payment Poster and other short term temporary positions

The Mahone Group, Marietta, GA Various Dates, 2008-2009

Key Responsibilities:

Posted Medicaid, Medicare and commercial insurance payments to patient accounts

Worked various additional reports as needed

Receptionist and other fill-in work when available

Patient Account Manager

Kennestone Heart Physicians Group, Marietta, GA 4/08-9/08

Key Responsibilities:

Managed accounts for three largest insurance carriers, including electronic billing; claims follow-up

Resolved patient disputes

Assisted team with correspondence and various reports on other accounts as needed

Posted insurance and patient payments and adjustments on accounts

Customer Service Specialist

Medical Management Professionals, Kennesaw, GA 8/06-12/07

Key Responsibilities:

Managed all billing and follow-up for a high-profile Radiology client

Handled all correspondence, phone calls, and insurance appeals, resolving disputes when necessary

Prepared, worked and presented status reports on all accounts to client, kept client advised of appeals and billing issues

Assisted team with correspondence and various reports on other accounts as needed

Posted insurance and patient payments and adjustments on accounts

Office Manager

St. Philip United Methodist Church, Marietta, GA 10/02-8/06

Key Responsibilities:

Composed and processed all correspondence, through mail and email, handled all telephone calls

Kept current Quarterly Giving Statements for parishioners, church calendar, contracts and church policies

Prepared bulletins and advertisements for all church services and special events

Coordinated Pastor’s schedule and building use

Processed bank deposits, researched and procured all office supplies and services

Data Entry Home Operator

Lason Systems, Inc., Marietta, GA 3/02-05/03

Key Responsibilities:

Keyed, either online or from documents, invoices, surveys, orders and applications for many different companies

Verified the data entry of other employees for accuracy

Delivered finished work to Supervisor by deadline

Accomplishments:

Delivered various work with 100% accuracy for complete client satisfaction, prioritized work from home in order to make deadlines

Insurance Specialist

Promina Patient Financial Services, Atlanta, GA 8/97-12/00

Key Responsibilities:

Managed all Medicaid billing and follow-up for six hospital facilities

Handled all correspondence, phone calls, and insurance appeals on Medicaid accounts, resolving disputes when necessary

Prepared, worked and presented status reports on all Medicaid accounts to management

Processed Medicaid and Medicare deposits and Remittance information

Posted insurance and patient payments and adjustments on accounts

Accomplishments:

Improved billing efficiency of the department with the implementation of new practices, earning regular bonuses for goals met

Insurance Specialist

Medaphis Physician Services, Marietta, GA 6/89-8/97

Key Responsibilities:

As an Insurance Specialist from 1995-97, managed all Government (Medicare/Medicaid) billing and follow-up for several Anesthesiology and Radiology clients

Handled all correspondence, phone calls, and insurance appeals on assigned accounts, resolving disputes when necessary

Prepared, worked and presented status reports on all assigned accounts to management and clients

Processed Medicaid and Medicare deposits and Remittance information

Posted insurance and patient payments and adjustments on accounts

As an Administrative Assistant from 1992-95, answered 400-800 calls daily on switchboard, took messages and kept schedules for several Operations Managers and Sales Staff

Composed and processed correspondence, greeted incoming clients and worked reports

Worked as a floater in all departments as needed

General clerical duties including document scanning and imaging

Accomplishments:

Worked my way through high school into a full-time position with multiple and wide-ranging merit promotions, from mail room clerk to Insurance Specialist

EDUCATION & CERTIFICATIONS

AAPC Certified Professional Coder Certificate 2011

Kennesaw State University, GA, Medical Billing & Coding Certificate 2011

Chattahoochee Technical College, GA, Medical Assistant Coursework

Certified Patient Account Representative (CPAR), GA Certificate 1998

Young Harris College, GA, English/Education Coursework

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