waitress, hostess, cashier

CURRICULUM VITAE

Name : Nalumansi Zaharah

Sex : Female

Date of Birth : 20/12/1988

Nationality : Ugandan

Visa status : Visit Visa

Marital status : Single

Contact : +971-*********

Email : *****.******@*****.***

Objective

To obtain a waitress position in the Food and Beverage Industry with a challenging company that offers me the possibility of professional growth and career advancement opportunities. Qualifications Summary

● Extensive knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction.

● Strong communication and interpersonal skills and abilities. Education

● Secondary school a leval in kawempe muslim school Work Experience

Waitress: J une 2010 - 2011, Royal Oak Restaurant, Kampala, UG

● Providing good customer care service the help desk to ensure that they meet minimum age requirements for consumption of beverages, checking with customers to ensure that they are enjoying their meals and take action to correct any problems, escorting customers to their tables, explaining how various menu items are prepared, describing ingredients and cooking methods, informing customers of daily specials, preparing checks, presenting menus to patrons and answering questions, making recommendations upon request.

● Active in removing dishes and glasses from tables or counters and taking them to kitchen for cleaning, serving food and beverages to patrons, preparing and serving specialty dishes at tables as required, and stocking service areas with supplies such as coffee, food, tableware, and linens.

● Operated computer/cash register and enthusiastically accepted payments from customers

● Assisting kitchen staff with food preparation

● Performed duties as supervisor when necessary

● Greeted customers, developed rapport; accepted, processed and delivered orders

● Performed all aspects of food preparation, delivery, and clean-up

● Served alcohol in accordance with Washington State liquor laws

● Responsible for serving approximately 50 patrons per dinner shift

● Trained new servers in protocol and etiquette

W aitress/Hostess: May 2011- May 2012, Naigara, UGANDA

● Responsibilities included: Collecting payments from customers, writing food orders on order slips, memorizing orders, entering orders into computers for transmittal to kitchen staff, informing customers of daily specials, cleaning tables or counters after patrons had finished dining, filling salt, pepper, sugar, cream, condiment, and napkin containers, stocking service areas, and escorting customers to their tables. .

● Prepared hot, cold, and mixed drinks for patrons.

● Described and recommended wines to customers.

● Ordered supplies and tracked inventory

● Promoted customer satisfaction through personal interaction

● Began as hostess and was quickly promoted to waitress; ultimately ascended to managerial staff

● and contributed as part of management team

● Received "exemplary" and "exceeds expectations" ratings on all performance reviews

● Cited for excellence in interpersonal communications, teamwork, customer service, flexibility and

● Reliability

● Demonstrated ability to interact with customers from diverse cultures and backgrounds

● Transformed "difficult" customers into loyal, repeat guests by leveraging strengths in premium

* References available upon request