**** ******* ** *** ***, Colorado Springs, CO 80918
SECURITY CLEARANCE: TOP SECRET/SCI (Granted 14 December 2015).
Experienced Network Administrator and Information Technology Specialist and Military Veteran with a Top Secret/SCI Security Clearance and 2+ years of proven experience in the United States Air Force. Accomplished measurable results while leading teams of 10+ in a dynamic, fast - paced environment. Possess a comprehensive background in Network Administration derived from conducting domestic and global operations. Managed risk upon multiple lines to protect assets, property, and equipment valued over $10M while meeting the expectations of senior leadership. Possess extensive knowledge in Network Security, Systems Administration, and IT support. Career supported by vast military experience
•Training & Development
•Microsoft Office Suite
United States Air Force – Various Locations 2015 – 2017
Information Technology Specialist
•Managed more than 100 projects with budgets totaling more than $500M with zero loss and 100% accountability and sustained 99.9% uptime rate vital to national security
•Planned and implemented virtual infrastructure to support redundancies within an Active Directory Domain
•Served as the cyber operations supervisor, responsible for the planning, employment, and maintenance of cyber network equipment, services, and personnel
•Coached and mentored 10 new staff members, including conducting performance reviews
•Provided technical support for an organization consisting of 2000+ personnel with Microsoft Office, various Microsoft compatible computers, cellular devices, Symantec Anti-Virus and answered various software and network questions
•Provided helpdesk and customer support services to different sites ensuring timely and accurate solutions were provided to all organizational employees
•Acted as the subject matter expert in IT solutions by effectively communicating instructions, both orally and via email
•Managed, operated, configured, monitored and troubleshot automation software such as Microsoft Domain Controllers, Microsoft Exchange servers, Microsoft SharePoint servers, Windows Service Update Server, Symantec Endpoint Management server, and Adobe Connect server
Space Command Digital Integrated Network (SDIN) – Schriever Air Force Base
2017 – Present
Information Technology Operations Specialist
•Able to work in a fast paced, rapidly changing environment with a strong desire to learn and take on new tasks.
•Answer user calls to provide troubleshooting/support for all issues related to mission services and applications as well as the underlying IT infrastructure that supports their mission.
•Team player able to interact with peers, management, and senior engineers in a constantly evolving NOC/Level II Service Desk environment to ensure a positive customer experience and atmosphere in the workplace and ensure the proper hand off of outage tickets for prompt resolution.
•Lead customers through diagnostic procedures to identify and troubleshoot source of error, document and resolve or properly prioritize the incident/request based on impact and urgency and escalate internal customers’ incidents in a timely and efficient manner.
•Created and maintained documentation on all SDIN procedures including troubleshooting and in-office procedures for training.
•Responsible for the operations and maintenance of all infrastructure equipment associated with the space command digital integrated network (SDIN).
•Troubleshooting and maintaining key services, equipment, and networks maintained either locally or remotely: SONET, Cisco, and Juniper.
•Administration of key network management software to include creating, maintaining, and editing/troubleshooting all facets of supporting software for network management to include SolarWinds and SONET (Cisco Prime Optical).
•Knowledge in Government ticket systems: Remedy, FACIT, MPR, and MSL.
•Ability to analyze network data utilizing network software to determine, isolate, and promptly solve issues accurately.
SPECIALIZED MILITARY TRAINING
Information Technology Specialist Course, US Air Force
CompTIA Security +
Software: Microsoft Office, SharePoint, SolarWinds, Cisco Prime Optical
Operating Systems: Mac / Microsoft Windows
Programming: Java; HTML; CSS; C++; Visual Basic