Sales Customer Service

Samantha L. Grier

**** ******* ***** ***. **********, GA 30039 406-***-****

*********@*****.*** Hospitality Professional

Guest Relations Operations Customer Service

BS in Hotel, Restaurant and Travel management with experience in guest services, sales, including marketing, guest relations and becoming a customer service expert. I am a significant contributor to business growth through customer enthusiasm and client development. Seeking a position as a Administrative Assistant to utilize enthusiastic personality, strong people skills and attention to detail.

Proven Competencies

• Strategic Marketing Planning

• Front Desk/Guest Services

• Program Development

• Operations

• Team Building and leadership

• SMERF & Corporate Group Sales

• Problem Solving

• Business Travel Coordination

• Event Coordinating

• Goal setting and meeting goals

• Decision making

• Making schedules

• Problem solving

• Productivity

• Teamwork & Team Management

Titles and Awards

National Society of Minorities in

Hospitality

• Cheyney University

Public Relations Chair, 2012-13

Brand Ambassador

• “Pump The Vote” Campaign

Donald Trump’s Miss Maryland USA

• Top 10 Finalist, 2012

• Best Swimwear, 2011

Girl Scouts of the USA

• Bronze Award, 2007

• Silver Award, 2007

• Gold Award, 2008

Certifications

ServSafe Certified Microsoft Office

TIPS Training ALICE

Liquor License-Bartending School of America

OnQ – Hilton University LightSpeed Training

HOTSOS Goconcierge

Career Achievements

Perry Lane; A Luxury Collection Hotel

--Guest Relations Supervisor (March 2018 – Current)

- As the Guest Relations Supervisor I managed the Front Desk operations during my assigned shift to a consistently high standard. Ensured my shift team have a current knowledge of hotel products, services, pricing and special promotional offers. Additional: Advised the team of any special events or VIP Guests in the hotel that day. Monitored the appearance, standards, and performance of Team Members with an emphasis on training and team work. Encouraged the team to maximize sales revenues through up-selling and marketing programs. Manage guest requests, inquiries, and complaints promptly and completely. Maintain the professional appearance of the Front Desk with a focus on hospitality and guest service. Mandarin Oriental, Atlanta

--Guest Services (Sept 2017 – November 2018)

- As a Front Desk Agent, I was responsible for the check-in and check-out process as well as answer general questions regarding local entertainment, hotel hours of operation, services and facilities, and assisting with any other guest requests. Maintain effective communication via daily briefings, weekly and monthly updates for the entire team to deliver high standard of services to the guests. The Goal: It is the mission and intent of this position to meet and exceed guest expectations by providing efficient and courteous 5- Star service in accordance with” Legendary Quality Experiences. Homewood Suites by Hilton, Alpharetta GA

-- S.M.E.R.F and Corporate Sales (June 2015 – Aug. 2017)

- Optimized sales by collecting and submitting valuable market trend information to the sales department. Assist sales team by focusing on managing schedules and following up on sales quotations, respond to online on telephonic queries, liaise between departments to provide support to sales activities, Assist in devising and implementing sales strategies and followed up on all inquiries and prepare sales proposals, Perform sales reporting and analysis. Customer Service: Attentive to needs/concerns of quests. Is sympathetic as well as cordial, especially in those times when a guest is inconvenienced or dissatisfied (room not ready on time, poor service, etc.). Volunteering: Assisted with the Baltimore high school intern job fair and helped with interviewing potential candidates for internships and participated in the US Chamber of Commerce Ball and ECYP Blueprint for Leadership Event Obama Campaign in the Washington D.C and Virginia Area

• Samaritan's Purse Operation Christmas Child

• Volunteer Aide Housing Opportunities Commission

• Habitat for Humanity 2017

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