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Administrative Assistant Customer Service

September 28, 2018

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Jessica Astudillo

**** ******* ***** **

Orlando, Florida, 32829 321-***-****


An Executive Administrative Assistant with years of extensive experience in providing clerical support to senior executives. Excellent organizational skills with hands-on technical knowledge. Superior memory, detail oriented and strong work ethic. Highly qualified to obtain a position within a growing company that will challenge me and allow me to utilize my skills and education.


Executive Administrative Assistant/Statistic Analyst Coordinator 2006 – Present

Westgate Resorts Orlando, FL


Compile and review all information for anti-rescission reports and responsible for overseeing the Closing Officer Anti Rescission Programs for all of the Deeding departments company wide.

Verified all reports that are entered daily/weekly/monthly into statistical database.

Entered statistical data into Microsoft Excel database and MR system.

Supervised a small group of employees and ensure those department goals were met.

Delegate responsibilities to employees to meet company’s expectations

Assist in training new Closing Officer and Director on how to use anti rescission programs

Handle Payroll for closing officers and assist administrative manager with other administrative duties.


Working on my A.A. Degree in Computer Science 2012

Valencia Community College Orlando, FL

High School Diploma 2007

Colonial High School Orlando, FL


Bilingual leader that can performs well in multi-national environments. Speak fluent Spanish.

Qualifications & Skills

Ability to adapt quickly to challenging and changing environments

Ability to follow instructions and make decisions with no supervision

Excellent customer services skills and can work independently with little or no supervision

Computer skills: Microsoft word, Power Point & Excel

Goal oriented and capable of meeting company quotas

Developed ability to work in a fast-paced atmosphere


Planning and Scheduling, Written Communication, Customer Service, Interdepartmental Coordination, Internet Research, Purchasing.


Charity MacRae

Administrative Manager for Owner Relations & Retention

Deeding Dept/ Owner Relations/Contract Processing

Westgate Resorts

8680 Commodity Circle

Orlando, FL, 32819


407-***-**** mobile

Lisa J. Augspurger

Bush & Augspurger, P.A.

411 East Jackson Street

Orlando, Florida 32801


407-***-**** mobile

Elena Salem

Child Advocate

Orange County Children's Advocacy Center

601 West Michigan Street, MP 347

Orlando, FL 32805

407-***-**** extension 2177

407-***-**** mobile

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