Administrative Assistant Mortgage
Resume:
Maria Smith
Street, Apt *-B • Miami, Florida 33172 • 305-***-**** • m *********@***.*** To continue a professional career with an opportunity for advancement in a fast-paced environment EXPERIENCE
Max Value Insurance Group, R SCR-Certified (Reg. C/S Representative)/Administrative Assistant M iami, Florida Duties 04/2011 - 02/2016
● Keep records of customer interactions and transaction, recording details of inquiries, complaints, and comments, as well as actions taken.
● Resolve customer’s service and billing complaints.
● Check to ensure that appropriate changes were made to resolve customer’s issues.
● Providing information to supervisors, co-workers, and subordinates by telephone, in written form, email, or in person.
● Performing day-to-day administrative tasks such as maintaining customer information files and processing paperwork.
● Giving full attention to what customers are saying and taking time to understand their point of view. Get Financial Services, S enior Mortgage Loan Processor M iami, Florida Duties 0 5/2006 - 03/2011
● Loan processing for conforming conv., FHA/Streamlines, VA, and BC loan type.
● Interviewed borrowers, pre-qualified borrowers, and reviewed loan applications.
● Responsible for all processing pipeline monthly reports.
● Quality control.
● Processed and closed mortgage loans for the following mortgage companies: o Finance Mortgage of America
o East Coast Mortgage
o New Horizons Capital Group
o Principle Mortgage Investors
o Executive Funding
o Affordable Mortgage Company
Finance Mortgage of America, L oan Processor
Miami, Florida
Duties 0 2/2001 - 04/2006
● Loan processing for conforming conv., FHA/Streamlines, VA, and BC loan type.
● Interviewed borrowers, pre-qualified borrowers, and reviewed loan applications.
● Responsible for all processing pipeline monthly reports.
● Quality control.
● Processed and closed mortgage loans
Martinez Chiropractic Center, F ront Office Clerk Miami, Florida Duties 0 1/2000 - 01/2001
● Check-in and out patients.
● A/R and A/P Cycle
● Scheduling, answering phones, filing patient information, stock examining rooms, and taking inventory.
● Insurance verification for Auto Accidents, HMO, PPO, Commercial, and Workers compensation.
● Diagnostic scheduling
● Checking vitals.
Financial Research Services, L oan Processor Miami, Florida Duties 01/1991 - 11/1999
● Loan processing for conforming conv., FHA/Streamlines, VA, and BC loan type.
● Interviewed borrowers, pre-qualified borrowers, and reviewed loan applications.
● Responsible for all processing pipeline monthly reports.
● Quality control.
● Processed and closed mortgage loans
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Maria Smith
10700 NW 7t h
Street, Apt 4-B • Miami, Florida 33172 • 305-***-**** • m *********@***.*** EDUCATION
Miami Aerospace Academy High School Miami, Florida
● High School Diploma A ug. 1981 – June. 1985
Universal Business Institute M iami, Florida
● Certificate program Lotus 123
1989
Gold Coast Mortgage School M iami, Florida
SKILLS
● Calyx, Genesis Mortgage program, QuickBooks, Microsoft Word, Switchboard phone lines, Land cost Inventory, Clerical/Filing, multitasking, detail oriented, data entry, bilingual English/Spanish 2
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