Customer Service / Front Desk / Reception
Resume:
Mary Lisa Scott
Peoria, Illinois
***********@*****.***
Summary
I am friendly, enthusiastic, motivated and have a strong customer service background including experience with both face to face and telephone contact. I want to use my strong communication and typing skills to help your customers have a fantastic experience with your company!
Employment History
Heartland Community Health Clinic
Executive Secretary
Peoria, Illinois
March 1992 – September 1995
As the secretary to the Executive Director, I opened and closed the clinic every day, transcribed letters and physician dictation, handled patient complaints, scheduled appointments, filed charts, managed telephone lines, greeted patients, and performed various tasks around the office as needed. I also supervised 2 AARP employees that worked at the clinic.
Affiliated Urology Spec Ltd
Front Desk Supervisor
Peoria, Illinois
October 1995 – September 1998
I supervised 3 other employees at the front desk of a very busy multi physician practice. My duties included greeting patients in a friendly and helpful manner, handling patient complaints, managing a multi-line phone system, scheduling appointments and procedures, filing charts, and data entry.
Mueller, Thompson, Ma, Olt, and Birkholz
Front Desk Staff
Peoria, Illinois
May 2001 – January 2004
I greeted patients in a friendly and helpful manner, managed patient complaints, answered multi-line phone system, filed charts, and scheduled appointments and procedures.
Landmark Recreation Center
Bartender/Customer Service
Peoria, Illinois
June 2005 – August 2008
At this fun but busy job, I greeted customers, served drinks and food, ran a cash register, and helped maintain a positive atmosphere!
Hobbies & Interests
My favorite thing is learning, regardless of the topic! I am always trying to teach myself a new instrument or a new language, although I haven't quite gained proficiency in either of those yet. I love staying active through running, working out and Taekwondo. I also enjoy reading, writing, and challenging myself to do things that scare me.
Professional Skills
Typing: Advanced
Telephone: Advanced
Customer Service: Advanced
Filing: Advanced
Supervisory: Intermediate
References
Nick Robertson
Former Supervisor At Landmark Rec Club
Kathy Clark Wort
Former Supervisor at Landmark Rec Club
Landmark Recreation
Kent Tomblin
Friend
Former Chief Peoria Fire Department
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