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Machine Operator Customer Service

Atlanta, GA
September 28, 2018

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Sherry Strickland

Douglasville, GA *****


Work Experience

Upscale Security Officer

G4S Secure Solutions

August 2018 to present

Performing detailed security patrols to designated areas (by foot or Rover)

Watching for irregular or unusual conditions that may create security concerns or safety hazards

Sounding alarms/calling police or fire department in case of fire or presence of unauthorized persons

Warning violators of rule infractions, such as loitering, smoking or carrying forbidden articles

Permitting authorized persons to enter property and monitor entrances and exits

Monitoring associates entering/leaving property to protect client against theft of company property and ensuring that authorized removal of property is conducted within appropriate client requirements

Investigating/Preparing reports on accidents, incidents, and suspicious activities

Providing assistance to customers, employees and visitors in a courteous and professional manner

Verifying/Documenting All Truckers, Security Seals, & Trailer #s of inbound and outbound freight

Remittance Processor


July 2016 to July 2018

Retaining Clients by Meeting ALL processing deadlines per client

Processing all retail and wholesale lockbox transactions for the Banks as directed (INCLUDING/EXCLUDING specific processing instructions per client).

Maintaining Up-To-Date knowledge of HiPPA regulations & facility policies and procedures in regards to release of information (including in-house, encrypting emails, etc. to maintain proper security measures throughout communication within Fiserv company)

Navigating multiple computer systems, applications, and utilizing search tools to find and regard detailed information per client

Balancing up to 50 Client Payments (per batch) into account to be payable by deadlines

Microsoft Word, Outlook

Incorporating changes in Service Requests to Client Processing Instructions

Properly "Set Up" Bankable Items for Processing into Client Accounts

Processing Bankable Items into appropriate Payable Accounts

Validating payments to correct payee Names, correct Lockbox numbers

Efficiently Identifying/Removing all stale/post-dated checks (per client considering item to be ("Unbankable") while being production-oriented

Pulling Foreign Items from batches "To-Be-Processed".

300+ correctly processed checks per hour.

Processing Checks to be sent back to clients due to being "Unbankable", answering and attending to the emails and reprocessing and/or supplying the supporting documents (ex: invoice numbers, corresponding documents, etc.)

Noting, Organizing, and abiding by all Special Mail out Instructions for Go Back Items


Diversified Sourcing Solutions

June 2015 to April 2016

Team Oriented Projects

Training New Hires On Routines for Specific Roles Within Tasks

Analyzing Data and Incorporating info into Individualized Client Orders

Analyzing &Pinpointing/Solving Complex Issues/Initial point of defect regarding parts being

Malfunctioned during Multi-Step process of Manufacturing Kia, Corvette, Nissan, & Mercedes Parts

Inspect parts for defects, repair defected parts, loading parts into shipping racks

Incorporating "5S ready" work area [sort, set-in-order, shine, standardize, sustain]

Working efficiently while incorporating accurate documentation of products shipped to next team, scrapped, etc.


Quality Tech

January 2014 to May 2015

Quality checking bags and packaging for defective products, loading pallets

Machine Operator


January 2014 to February 2014

Trouble Shooting, Production, Quality Control, Detail-Oriented Inspection



January 2008 to June 2010

customer service, cash drawer management, multi-tasking, team-oriented atmosphere


Some college


Data Entry

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