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Customer Service Manager

Manteca, California, United States
September 28, 2018

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Tina Creek

***** * ****** *** * Manteca, CA *****

Phone 209-***-**** * E-mail


Seeking a position in Customer Relations which offers personal and professional growth.


2004-2006 Western International University

AS Degree in Business Arts

GPA 3.75 & 2005-2006 Dean’s List

Professional Experience

Published Author Self-published CA 2015-2017

Writer/Editor Cupid’s Chance on Amazon

Insight Global Customer Service/Sales CA 8/18-9/18

Road show for Resa Wearables that lasted for 10 days. I provided customer service as a sales ambassador.

Simpson Family Home Health Provider CA 2007-2013

Provided companionship

Prepared meals

Administered medications as directed

Ran errands and took to doctor appointments.

Restoration Hardware Team Lead CA 2006-2007

Started employment as a Call Center

Representative and was quickly promoted to Team Lead

Provided escalation support from Tier 1 reps

Trained and coached other representatives and Provided reports to management

OfficeMax Desktop Publisher/Customer Service CA/TN 2004-2006

Assisted customers with designing business cards and other correspondence, including stationery, cards and invitations

Cozi’s Pizza and Subs Assistant Manager TN 2001 - 2003

Assistant Manager in a fast paced pizza and sub restaurant

Tracked and reported inventory

Provided data entry support

Processed payroll and Scheduled employee shifts

Dell Computers Customer Care Representative TN 1998 - 2001

Assisted customers with account issues via the phone

Provided minimal technical support before escalating

Researched customer issues and reported back as needed

Provided data entry into database


10-Key, Adobe Photoshop, MS Office, Excel, PowerPoint, Word, MS Publisher, Paintshop Pro, Typing 65 wpm.

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