Customer Service Desktop Support
Resume:
Brian Scott Bowling
***** ****** **. #*** *** Diego CA, 92129
1-619-***-**** ***********@*****.***
COVER LETTER
Brian Bowling is a Microsoft certified Help Desk/Desktop Support professional with 1 year of experience troubleshooting software and hardware systems in a business environment. Brian has over 10 years customer service experience and shows exemplary customer service skills as well as having the ability to go above and beyond in his daily duties to ensure all clients and end users issues are resolved or escalated successfully and recorded in the ticketing system.
● In his latest positions his primary focus was system administration support including: technical and application support, software upgrades, managing Active Directory organizational units, password unlocks/resets, and assisting in the on-boarding and off-boarding of employee accounts
● Installing, configuring, and troubleshooting Windows OS 7,8,10, along with configuring and administering Windows Server 2012
● Responsible for setting up multiple workstations and resolving tier 1 hardware and software support requests by phone, email and remote software services
● Brian is currently building a virtual environment in his free time including but not limited to Domain Controllers, DNS servers, DHCP servers, File Servers etc. and continuing his education in TCP/IP networking for his CCNA certification Brian Scott Bowling
10331 Azuaga Street #228 San Diego CA 92129
1-619-***-**** ~ b **********@*****.***
Objective: Outgoing, customer service oriented Microsoft Certified Systems Associate-MCSA seeking to contribute my strengths and skills in the HelpDesk position of your company.
Skillset:
● Troubleshooting Windows 7,8,10
● Knowledge of TCP/IP routing and switching
● Administering Active Directory and Group Policies
● Troubleshooting Software, Servers, PC’s, Laptops, Android Phones Education:
● Mt Carmel High School -General, Electronics _Grad. 1997
● Santa Barbara City College -B usiness, Communications
● Microsoft: Administration of Windows Server 2012
● Microsoft: Installing and Configuring Windows Server 2012
● Microsoft: Server and Desktop Virtualization via Hyper-V Certifications:
● MCSA-Windows Server 2012
Experience:
● OTM Transportation - 06/2015 - 08/2016 1 yrs
-Helpdesk, Remote Desktop Support
-Troubleshooting software, network, servers, pc’s, laptops
● NOBU-San Diego - 02/2007 - 07/2010 3 .5 yrs
-W aiter, Customer Service
● George's at the Cove - 06/2000 - 05/2004 4 yrs
-B ackwaiter, Customer Service
Brian Scott Bowling
10331 Azuaga Street #228 San Diego CA 92129
1-619-***-**** ~ ***********@*****.***
PROFESSIONAL REFERENCES
Dylan Ruhe, Assistant Manager
NOBU San Diego
207 5t h
Avenue San Diego, CA 92101
Errol Williams, General Manager
The Palace Grill
8 E. Cota Street Santa Barbara CA 93117
Steve Josefski, General Manager
Georges at the Cove/ Donnavan's Steak and Chop House 1250 Prospect St. La Jolla CA 92037
Contact this candidate