S. ERIC MIRANDA

*** ***** ****** ****** • San Jose California 95112 • 408-***-****

ac67fd@r.postjobfree.com

OBJECTIVE: To secure a challenging technical support position within an organization that will utilize my

skills to promote efficiency, customer retention and profit.

SKILLS: Windows 10, Window 7, Exchange Server 10, Active Directory,

Remote Desktop, Symantec Endpoint 11.0, IPhone, Bomgar

Remedy 7.1, AD Manger Plus Sophos 10.6, WebEx, Office 365, BigIP Client

MacOS Sierra, Skype for Business, AD Audit Plus, System Configuration Manager,

Service Now Enterprise Service Management, JAMF Software, GemaltoSafeNet Admin Console,

VMWare Fusion, Zen Desk, Slack, Airwatch, Zoom

EMPLOYMENT: ADAPTIVE INSIGHTS /ROBERT HALF March 2018 - Present

Coordinated the distribution of systems, including PC hardware, software, and networks

Worked with Mobile devices to setups for user on the network with Exchange

Closed out SLA Work Orders in a timely manner and recorded solutions in tracking system

Setup web presentations over Zoom at site conference rooms

Encrypted PC and Mac through the AirWatch admin console

Closed out tickets to meet SLA in Zen Desk

Researched computer issues for PC and Mac

INSIGHT GLOBAL/F5 NETWORKS

San Jose CA

Desktop Support Specialist Contractor January 2017 – January 2018

Coordinated the distribution of systems, including PC hardware, software, and networks

Worked with Mobile devices to setups for user on the network with Exchange

Closed out SLA Work Orders in a timely manner and recorded solutions in tracking system

Setup web presentations over Cisco WebEx at site conference rooms

Reset Activate Directory passwords over web console

Create Exchange Distribution groups and Distribution List

Setup new users and VMWare Fusion Virtual machines on network Domain

Arranged for audio visual equipment for meetings

Setup two factor Authentication tokens and MobliePass +

MARCUS & MILLICHAP

Palo Alto CA

Senior Technical Analyst April 2015 – July 2016

Coordinated the distribution of systems, including PC hardware, software, and networks

Served as Team Leader and Project Leader for technology-based projects for Sophos and Constant Contact

Worked with PDAs to setups for user on the network with Exchange

Closed out SLA Work Orders in a timely manner and recorded solutions in tracking system

Setup web presentations over Cisco Meeting Place at site conference rooms

Reset Activate Directory passwords over web console

Create Exchange Distribution groups and Distribution List

Setup new user on the Marcus & Millichap Domain

Arranged for audio visual equipment for meetings

Setting up meetings

PAMF/SUTTER HEALTH

Sunnyvale CA

Active Directory Accounts Administrator May 2012 – March 2015

Helped customer with VPN issues and email issue

Closed out SLA Work Orders in a timely manner and recorded solutions in tracking system

Reset Activate Directory passwords over web console

Granted access to mailbox

Create Exchange Distribution groups and Distribution List

Edited security rights for users

Enforced Groups Policies

Created new user account

TEK SYSTEMS\NASA IT\BLACKBOX August 2010 – September 2011

Mountain View CA

Helpdesk Special\Customer Care Coordinator

Helped customer with VPN issues and email issue

Closed out SLA Work Orders In a timely manner and recorded solutions in tracking system

Helped create work tickets and distribute them among the NASA IT teams

Reset Activate Directory passwords over web console

Made sure that Audio\Video equipment was in conference rooms

Preformed diagnostic test on projectors to insured they work for meetings

Sat in conference rooms and took care of issues that arose during meetings

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