Sales Representative/Support

Jovis Aipheng

858-***-**** - a ******.*****@*****.***

EXPERIENCE

Actionlink, San Diego - Sony Specialist

August 2013 - July 2018

● Troubleshot store displays including televisions, headphones, cameras, speakers, mobile phones, and laptops.

● Performed functionality checks on displays prior to stores opening to provide efficient work days

● Conducted inventory counts in order to compile a spreadsheet of available inventory for stores which help communicate to management about low stock items.

● Created weekly spreadsheets to help assess productivity and strategize sales techniques to meet short and long term budgets.

Cox Communications, San Diego - Retail Sales Representative June 2013 - August 2013

● Collaborated in workshops, special events, and product demonstrations to drive third party loyalty and product knowledge for business growth.

● Provided support to other sales agents to ensure optimal customer service.

● Ensured sales floor were clean and visually appealing by laser-lining products.

● Designed visual aids to provide a clear understanding about promotions and services offered. Best Buy, San Diego - Mobile Sales Associate

April 2012 - April 2013

● Organized Mobile workshops for customers to help demonstrate how to use their new Android or iOS device.

● Worked alongside with the computer department to provide connectivity options for customers.

● Arranged technical support for all customers with issues in regards to their mobile devices.

● Assisted with consultations to help design home internet solutions. SKILLS

Software Skills: P roficient with Windows XP, Vista, 7, 8/8.1, 10 and Mac OSX, Strong understanding of

Google services, such as Google docs, drive, and

sites, Experience in troubleshooting Android and

iOS devices.

Hardware Skills: B uilding and setting up of

laptops and desktop computers. Knowledgeable

in troubleshooting printers and home networks.

Certifications: C urrently in the process of

obtaining CompTia A+ Certification.

EDUCATION

Miramar City College, San Diego - Bachelor

August 2011 - Present

Pursuing a Bachelor of Science in Business Administration-Marketing.

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