administrative skils, detail oriented, organized, time management

PROFILE

Hardworking and reliable person experienced in the interaction with all kind of people (due to my previous work experience). Dedicated to meet and exceed the expectations, requirements and needs of people I come in contact with. Results-oriented, energetic and committed to achieving my goals and company`s objectives to the best of my abilities. I would be a great addition to any business.

EXPERIENCE

BUSINESS TRAVEL PLANNER, VEO WORLDWIDE SERVICES, IASI - ROMANIA, 2016 - 2018

•Arranged up to 1000 business trips per year (booking flight tickets, accommodation, transfers, car rentals).

•Improved travel experience by informing employees in detail about the entire journey and travel documents.

•Minimized stress during travel by providing 24/7 prompt, accurate and professional support and making alternative booking arrangements when needed.

•Contributed to positioning Travel department on the 1st place in the company, in 2018, in terms of customer satisfaction.

•Delivered records of department activity including receipts, costs, trips situation and daily allowance.

•Decreased costs by 15% by expanding the network of providers and by negotiating prices and agreements.

•Administrative tasks (back-up for the front office assistant: greet and welcome guests, pick up and sort daily correspondence, direct inquiries to designated department).

TRAVEL AGENT, PRISMA TOUR TRAVEL AGENCY, IASI - ROMANIA, 2014 - 2016

•Increased agency`s revenues by selling flight tickets, travel packages, accommodation and travel insurances to clients.

•Consolidated agency`s visibility by promoting travel offers on social media, at specialized fairs and among potential clients.

•Advised clients on different destinations and travel solutions.

•Performed basic accounting tasks.

•Administrative task (inventory and supply activities, customer service, bill payments).

EDUCATION

MASTER`S DEGREE: GEOMATICS

``AL. I. CUZA`` University, Faculty of Geography and Geology, Iasi - Romania, 2014 - 2016

BACHELOR`S DEGREE: TERRITORIAL PLANNING

``AL. I. CUZA`` University, Faculty of Geography and Geology, Iasi - Romania, 2011 - 2014

SKILLS

•MS Office and Web softwares

•Proficiency in English, French and Spanish

•Office administration

•Schedule management

•Positive and friendly

•Extremely organized and time management skills

•Detail and people-oriented

•Document management

DANA Ciobanu

6400 N Sacramento Avenue, Chicago, IL, 60645 312-***-**** **********.*******@*****.***

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