Bill Griswold Home Phone: 704-***-****

**** ***** **** ****** *****: 704-***-****

Waxhaw, NC 28173 Email: ac67c6@r.postjobfree.com

URL: www.Griswold.com

SENIOR SYSTEMS ENGINEER – ACTIVE DIRECTORY/EXCHANGE/SHAREPOINT/LYNC

Active Directory 2016/2012/2008/2003/2000, Exchange 2010/2007/2003/2000, SharePoint 2010/2007, Lync 2013/2010/2007

SUMMARY

A highly motivated and seasoned technology professional with a proven track record, Bill is a ‘make your headache go away’ type of person that initiates, owns, and follows through. He has a good eye for the ‘bigger picture’ and crafts solutions for immediate needs in a way that keeps that bigger picture in mind. He has sound judgment and the ability to look ahead, foresee, and avoid problems, completing projects on time and within budget.

Bill is well-liked by his coworkers and customers and can work with little supervision. He can lead as well as follow and makes a valuable contribution to any team. An encourager by nature, he is friendly, upbeat, and ‘gets’ customer service. His oral and written communication skills are top-notch. Bill’s style of leadership encourages others to follow his example of attitude and ambition. He brings finesse and diplomacy to bear in sensitive situations. He has served in various leadership capacities as Technical Services Manager, IT Director, Manager, and Senior/Lead Engineer.

RELEVANT EXPERIENCE

Windows 2016/2012/2008/2003/2000 Active Directory Support, Troubleshooting, (Re)Engineering

Microsoft Exchange 2010/2007/2003/2000 Administration & Troubleshooting

Microsoft SharePoint 2013/2010/2007

Lync 2010/Office Communications Server 2007 R2

Network Infrastructure Support, Troubleshooting, (Re)Engineering

TCP/IP, DNS, WINS, DHCP, HTTP, HTTPS, POP3, SMTP, RPC, SMB/CIFS, Kerberos, IIS, SIP

Cisco Routing, Firewalls, Protocol Analysis

CAREER EXPERIENCE

Microsoft Corporation - Charlotte, NC (Full Time Employee) May 2011 – Sept 2018

Senior Support Escalation Engineer – Cloud & Infrastructure Solutions – Identity & Security Team – Active Directory

Provided phone and email support for authentication technologies.

Active Directory 2016, 2012, 2008, 2003

Cloud Identity (SSO, federation, Azure Active Directory)

Public Key Infrastructure (PKI) – certificates.

Active Directory Federation Services (ADFS) 2.1 and 3.0

Active Directory 2012

SharePoint 2013, 2010, 2007 – InfoPath 2013, 2010, 2007, 2003

OneDrive for Business

Microsoft Corporation (CompConTech) - Charlotte, NC (5-month contract) Jan 2011 – May 2011

Enterprise Platforms Support Engineer – Security

Provided phone support for security issues and Microsoft’s security-related family of products & technologies.

Public Key Infrastructure (PKI) – certificates.

Microsoft Forefront Threat Management Gateway (TMG) 2010

Microsoft Internet Security and Acceleration (ISA) Server 2000, 2004, & 2006

Peak 10, Inc. (Insight Global) - Charlotte, NC (90-day contract) Aug 2010 – Nov 2010

Senior Systems Engineer

Provided architecture, design, and support for server farms located in multiple datacenters across the United States.

Active Directory 2008/2003

Exchange 2010/2007

Microsoft SQL 2008/2005

SharePoint 2010/2007

VMware ESX 4.x & Hyper-V

Citrix XenApp 4.x & Windows 2008 Terminal Server

Cisco switch & PIX firewall configuration

Public Key Infrastructure (PKI) - certificates

Microsoft Corporation (Volt) - Charlotte, NC (1-year contract) Mar 2009 – March 2010

Enterprise Messaging Support Engineer – Unified Communications

Provided phone support for Microsoft’s Unified Communications family of products.

Public Key Infrastructure (PKI) – certificates.

Office Communications Server 2007 R2

Exchange Server 2007 Unified Messaging

OCS 2007 Speech Server

Live Communications Server 2005

M3 Technology Group - Charlotte, NC Jun 2006 - Aug 2008

Senior Active Directory Infrastructure Engineer – Windows 2008/2003/2000/NT/2000

Provided Tier 3 support for Tier 1 & Tier 2 engineers for Active Directory and Exchange issues.

Served as an escalation point for complex network and Active Directory issues.

Performed packet-level protocol analysis & troubleshooting using NetMon, Ethereal (WireShark), & Packetyzer

Identified 'choke points' in our processes and provided palatable relief.

Served as Technical Account Manager for large customers with complex environments.

Provided remote infrastructure management using a variety of protocols & tools including RDP, Citrix, WDS, SMS 2003, DameWare, MOM 2005, SCOM 2007, modifying rules, groups, & defining exceptions on MOM & SCOM.

Microsoft Corporation (Volt) - Charlotte, NC (4-month contract) Jan 2006 - May 2006

Enterprise Platforms Support Engineer – Active Directory

Provided phone support for infrastructures w/ as many as hundreds of domain controllers.

Deployment and domain architecture, migrations from NT4 to 2000/2003/2003R2

Site Links, Trusts and Subnets, DNS, WINS, DHCP, NetBIOS

DCPROMO, Backup/Restore, Disaster Recovery (DR)

DFS/FRS, AD & SYSVOL replication, LDAP, ADSI, FSMO, KCC

Group Policy, Profiles – Local, Mandatory, Roaming, Terminal Server

Security – Account Lockout, Authentication, Authorization, Kerberos, NTLM, Trusts

Blueline Computer, LLC - Charlotte, NC May 2005 - Dec 2005

Network Engineer

Provided full network/systems engineering, troubleshooting and support for small to medium size businesses.

Email, messaging, and collaboration

High-speed Internet access w/firewall protection

Remote access

Application, database, web, FTP, and FAX servers

WAN integration

Interoperability with Novell and/or Apple

Microsoft Corporation (Volt) - Charlotte, NC (1-year contract) Apr 2004 - Apr 2005

Enterprise Platforms Support Engineer- Active Directory

Provided phone support for infrastructures w/ as many as hundreds of domain controllers.

Deployment and domain architecture, migrations from NT4 to 2000/2003/2003R2

Site Links, Trusts and Subnets, DNS, WINS, DHCP, NetBIOS

DCPROMO, Backup/Restore, Disaster Recovery (DR)

DFS/FRS, AD & SYSVOL replication, LDAP, ADSI, FSMO, KCC

Group Policy, Profiles – Local, Mandatory, Roaming, Terminal Server

Security – Account Lockout, Authentication, Authorization, Kerberos, NTLM, Trusts

The Inspiration Networks - Charlotte, NC Jul 2000 - Apr 2004

IT Director

Provided complete engineering and management for all data and voice services.

Configuration, installation and maintenance of network hardware and software.

Windows 2000/2003 Servers – AD, DDNS, WINS, DHCP, migration from Novell NetWare

Microsoft Exchange 2000 Server – Administration, migration from Novell GroupWise

Microsoft SQL Server 2000 – Implementation and Administration

Firewall/Security design using Microsoft ISA Server 2000

Cisco Catalyst switches, AS400 communications

Network printing solutions involving IBM, Lexmark, and HP network printers

Hiring/Management of IT staff, budget preparation

Complete responsibility for Meridian Option 11c voice equipment

Engineering of phone bank & Internet connectivity for live, interactive TV broadcasts/webcasts

Management of complex vendor relationships

Network Design/Project Management – Conceived, designed, managed a four-building Ethernet network - rewiring, burying fiber, installing switches, microwave dishes between buildings

Redesign of TCP/IP addressing scheme & establishment of redundant DHCP, DNS, & WINS servers

Design of desktop support strategy for Win9x, Win2K, WinXP and Macintosh desktops

Data Access, Inc. - Charlotte, NC Apr 1999 - Jul 2000

Lead Systems/Network Engineer

Provided server, network, and desktop support for small to medium businesses.

System & network engineering, design, and troubleshooting

Cisco router configuration & troubleshooting, light firewall/security design using IOS access lists

ENTEX Information Services - Charlotte, NC Apr 1997 - Apr 1999

Systems Engineer – Network & Professional Services

Provided support for a small NT 4.0 & NetWare 4.1 LAN.

Internet & intranet web sites & Exchange servers

Cisco & 3Com routers

a cc:Mail to Exchange (Outlook) migration

NT 4.0 Domains & BDCs

TCP/IP, DHCP, WINS, & DNS

IIS (for FTP & HTTP sites)

UNIX

Author of several business proposals

Prizm Technologies - Charlotte, NC Oct 1995 - Apr 1997

Systems Engineer

Provided complete desktop support of WFW, 95, and NT clients.

TCP/IP troubleshooting and 3270 connectivity

Microsoft IIS

NetWare 3.x and 4.x (user management and login script modification)

NetWare to NT migrations

NT PDCs (Configuring user accounts, access rights, and shared directories)

Microsoft Corporation (SMCI) - Charlotte, NC Apr 1995 - May 1995

Corporate Network Support Engineer

Provided corporate network support for Microsoft Windows NT Server NT 3.5.

Received TCP/IP and Windows NT support training.

Provided technical support for other engineers.

JAARS, Inc. - Waxhaw, NC Oct 1988 - Jan 1995

Macintosh Support Coordinator (April 1990 – Jan 1995)

Field Maintenance Technician (April 1989 – April 1990)

Technician (Oct 1988 – April 1989)

Directed Macintosh support services for our branches in 53 countries.

Support and troubleshooting in an IBM/Macintosh environment

Several major documentation assignments as a technical writer

Two small software development projects that involved user testing & IU design

Advanced classroom training for DOS, Macintosh, & Windows users

An AppleTalk LAN that coexisted with a NetWare 3.12 LAN

EDUCATION

Northeastern Bible College – Essex Fells, NJ 1980

Three years completed toward a BA in Literature

PROFESSIONAL CERTIFICATIONS

Cisco Systems

Credential Date Achieved

Certified Cisco Network Associate (CCNA) 1998

Certified Cisco Design Associate (CCDA) 1998

CompTIA

Credential Date Achieved

A+ (Windows, Macintosh, and DOS specialties) 1998

Microsoft Corporation

Badge Badge/Version Date Acbieved

Microsoft Certified Solutions Expert Cloud Platform and Infrastructure November 13, 2016

Microsoft Certified Solutions Expert Productivity November 11, 2016

Credential Certification/ Version Date Achieved

Microsoft Certified Solutions Expert Cloud Platform and Infrastructure September 26, 2016

Microsoft Certified Solutions Expert Productivity September 26, 2016

Microsoft Technology Associate Security Fundamentals July 25, 2016

Microsoft Technology Associate Networking Essentials July 13, 2016

Microsoft Technology Associate Windows Server Administration Fundamentals June 30, 2016

Microsoft Specialist Enterprise Desktop Administrator on Windows 7 December 1, 2015

Microsoft Certified Solutions Expert Communication July 13, 2015

Microsoft Certified Solutions Expert Desktop Infrastructure June 11, 2015

Microsoft Technology Associate Windows Operating System Fundamentals March 17, 2015

Microsoft Certified Solutions Expert Server Infrastructure February 18, 2015

Microsoft Certified Solutions Associate Windows Server 2012 August 8, 2014

Microsoft Certified Solutions Associate Windows 8 May 6, 2014

Microsoft Certified IT Professional Exchange Server 2010, Administration January 27, 2014

Microsoft Certified Technology Specialist Exchange Server 2010, Configuring January 21, 2014

Microsoft Certified IT Professional SharePoint 2010, Administrator December 5, 2013

Microsoft Certified Technology Specialist SharePoint 2010, Configuration December 3, 2013

Microsoft Certified IT Professional Enterprise Desktop Administrator on Windows 7 August 5, 2013

Microsoft Certified Technology Specialist Windows 7 and Microsoft Office 2010, Deployment August 5, 2013

Microsoft Certified IT Professional Microsoft Lync Server 2010, Administrator July 5, 2013

Microsoft Certified Technology Specialist Microsoft Lync Server 2010, Configuring July 5, 2013

Microsoft Certified Technology Specialist Windows Server 2008 R2, Desktop Virtualization June 24, 2013

Windows Certified IT Professional Virtualization Administrator on Windows Server 2008 R2 June 24, 2013

Microsoft Certified Solutions Associate Windows 7 June 10, 2013

Microsoft Certified Technical Specialist Windows Server 2008 R2, Server Virtualization May 13, 2013

Microsoft Certified Technical Specialist Microsoft Office Communications Server 2007, Configuring September 24, 2012

Microsoft Certified IT Professional Microsoft SharePoint Server 2007, Configuration September 17, 2012

Microsoft Certified IT Professional Enterprise Messaging Administrator on Exchange 2007 July 23, 2012

Microsoft Certified IT Professional Designing Messaging Solutions with Microsoft Exchange Server 2007 July 9, 2012

Microsoft Certified Technical Specialist Exchange Server 2007, Configuration April 30, 2012

Microsoft Certified Solutions Associate/Expert Windows Server 2008 April 16, 2012

Microsoft Certified IT Professional Enterprise Support Technician on Windows Vista March 26, 2012

Microsoft Certified IT Professional Consumer Support Technician on Windows Vista March 7, 2012

Microsoft Certified IT Professional Enterprise Administrator on Windows Server 2008 February 20, 2012

Microsoft Certified Technology Specialist Microsoft Windows Vista, Configuration February 20, 2012

Microsoft Certified IT Professional Server Administrator January 28, 2008

Microsoft Certified IT Professional (MCITP) January 28, 2008

Microsoft Certified Technology Specialist Windows Server 2008 Active Directory: Configuration November 15, 2007

Microsoft Certified Technology Specialist Windows Server 2008 Network Infrastructure: Configuration November 15, 2007

Microsoft Certified Technology Specialist Windows Server 2008 Applications Infrastructure: Configuration November 15, 2007

Microsoft Certified Technology Specialist (MTCS) November 15, 2007

Systems Engineer: Security Microsoft Windows Server 2003 April 04, 2005

Systems Administrator: Security Microsoft Windows Server 2003 March 28, 2005

Systems Engineer: Messaging Microsoft Windows Server 2003 March 08, 2005

Systems Administrator: Messaging Microsoft Windows Server 2003 March 03, 2005

Systems Engineer: Messaging Microsoft Windows 2000 February 08, 2005

Systems Administrator: Messaging Microsoft Windows 2000 January 31, 2005

Systems Engineer: Security Microsoft Windows 2000 January 11, 2005

Desktop Support Technician Microsoft Windows XP January 05, 2005

Systems Administrator Microsoft Windows 2000 December 09, 2004

Systems Administrator: Security Microsoft Windows 2000 December 29, 2004

Systems Engineer Microsoft Windows Server 2003 December 09, 2004

Systems Administrator Microsoft Windows Server 2003 December 02, 2004

Systems Engineer Microsoft Windows 2000 February 07, 2002

Professional + Internet MCPI 2.0 - Certified Professional + Internet December 07, 1999

Systems Engineer + Internet MCSI 2.0 - Systems Engineer + Internet December 07, 1999

Systems Engineer Microsoft Windows NT 4.0 December 03, 1997

Professional MCP 2.0 -- Certified Professional December 05, 1995

National Computer Science Academy (NCSA

Credential Certification/Version Date Achieved

Computer Hardware Technician CH-111 June 22, 2018

Novell

Credential Certification/Version Date Achieved

Certified NetWare Administrator (CNA) NetWare 3 1997

Certified NetWare Administrator (CNA) NetWare 4 1998

Certified NetWare Engineer (CNE) NetWare 3 1997

Certified NetWare Engineer (CNE) NetWare 4 1998

Certified NetWare Engineer (CNE) NetWare 5 2000

TECHNICAL SKILLS

Network Operating Systems (22 yrs):

Windows Server 2016/2012/2008/2003/2000/NT, Novell Netware 3/4/5

Desktop Operating Systems (32 yrs):

Windows 10, Windows 8, Windows 7, Vista, XP, 2000, NT4, NT3, ME, 9x, 3x, 1.0, DOS 1.0-6.22,

Mac OS 1.0-10.0, UNIX/Linux

Networking (32 yrs):

Layer2: Ethernet (802.2, 802.3), Token Ring (802.5), Wireless (802.11)

Layer3/4: IPv4, IPv6 (light exposure), TCP, UDP, ICMP

Application: DNS, WINS, DHCP, HTTP, POP3, SMTP, RPC, SMB/CIFS, Kerberos, SIP

Hardware (11 yrs):

Servers: Compaq, Dell, HP, IBM

Networking: Cisco routers, Catalyst switches, SonicWALL, and PIX firewalls

Other (11 years):

Exchange 2010, 2007, 2003, 2000, 5.5

SQL 2008, 2005, 2000, 7.0, 6.5

IIS 7.5, 7.0, 6.0, 5.0, 4.0, 3.0, 2.0

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