Engineer Active Directory
Resume:
Bill Griswold Home Phone: 704-***-****
**** ***** **** ****** *****: 704-***-****
Waxhaw, NC 28173 Email: *********@********.***
URL: www.Griswold.com
SENIOR SYSTEMS ENGINEER – ACTIVE DIRECTORY/EXCHANGE/SHAREPOINT/LYNC
Active Directory 2016/2012/2008/2003/2000, Exchange 2010/2007/2003/2000, SharePoint 2010/2007, Lync 2013/2010/2007
SUMMARY
A highly motivated and seasoned technology professional with a proven track record, Bill is a ‘make your headache go away’ type of person that initiates, owns, and follows through. He has a good eye for the ‘bigger picture’ and crafts solutions for immediate needs in a way that keeps that bigger picture in mind. He has sound judgment and the ability to look ahead, foresee, and avoid problems, completing projects on time and within budget.
Bill is well-liked by his coworkers and customers and can work with little supervision. He can lead as well as follow and makes a valuable contribution to any team. An encourager by nature, he is friendly, upbeat, and ‘gets’ customer service. His oral and written communication skills are top-notch. Bill’s style of leadership encourages others to follow his example of attitude and ambition. He brings finesse and diplomacy to bear in sensitive situations. He has served in various leadership capacities as Technical Services Manager, IT Director, Manager, and Senior/Lead Engineer.
RELEVANT EXPERIENCE
Windows 2016/2012/2008/2003/2000 Active Directory Support, Troubleshooting, (Re)Engineering
Microsoft Exchange 2010/2007/2003/2000 Administration & Troubleshooting
Microsoft SharePoint 2013/2010/2007
Lync 2010/Office Communications Server 2007 R2
Network Infrastructure Support, Troubleshooting, (Re)Engineering
TCP/IP, DNS, WINS, DHCP, HTTP, HTTPS, POP3, SMTP, RPC, SMB/CIFS, Kerberos, IIS, SIP
Cisco Routing, Firewalls, Protocol Analysis
CAREER EXPERIENCE
Microsoft Corporation - Charlotte, NC (Full Time Employee) May 2011 – Sept 2018
Senior Support Escalation Engineer – Cloud & Infrastructure Solutions – Identity & Security Team – Active Directory
Provided phone and email support for authentication technologies.
Active Directory 2016, 2012, 2008, 2003
Cloud Identity (SSO, federation, Azure Active Directory)
Public Key Infrastructure (PKI) – certificates.
Active Directory Federation Services (ADFS) 2.1 and 3.0
Active Directory 2012
SharePoint 2013, 2010, 2007 – InfoPath 2013, 2010, 2007, 2003
OneDrive for Business
Microsoft Corporation (CompConTech) - Charlotte, NC (5-month contract) Jan 2011 – May 2011
Enterprise Platforms Support Engineer – Security
Provided phone support for security issues and Microsoft’s security-related family of products & technologies.
Public Key Infrastructure (PKI) – certificates.
Microsoft Forefront Threat Management Gateway (TMG) 2010
Microsoft Internet Security and Acceleration (ISA) Server 2000, 2004, & 2006
Peak 10, Inc. (Insight Global) - Charlotte, NC (90-day contract) Aug 2010 – Nov 2010
Senior Systems Engineer
Provided architecture, design, and support for server farms located in multiple datacenters across the United States.
Active Directory 2008/2003
Exchange 2010/2007
Microsoft SQL 2008/2005
SharePoint 2010/2007
VMware ESX 4.x & Hyper-V
Citrix XenApp 4.x & Windows 2008 Terminal Server
Cisco switch & PIX firewall configuration
Public Key Infrastructure (PKI) - certificates
Microsoft Corporation (Volt) - Charlotte, NC (1-year contract) Mar 2009 – March 2010
Enterprise Messaging Support Engineer – Unified Communications
Provided phone support for Microsoft’s Unified Communications family of products.
Public Key Infrastructure (PKI) – certificates.
Office Communications Server 2007 R2
Exchange Server 2007 Unified Messaging
OCS 2007 Speech Server
Live Communications Server 2005
M3 Technology Group - Charlotte, NC Jun 2006 - Aug 2008
Senior Active Directory Infrastructure Engineer – Windows 2008/2003/2000/NT/2000
Provided Tier 3 support for Tier 1 & Tier 2 engineers for Active Directory and Exchange issues.
Served as an escalation point for complex network and Active Directory issues.
Performed packet-level protocol analysis & troubleshooting using NetMon, Ethereal (WireShark), & Packetyzer
Identified 'choke points' in our processes and provided palatable relief.
Served as Technical Account Manager for large customers with complex environments.
Provided remote infrastructure management using a variety of protocols & tools including RDP, Citrix, WDS, SMS 2003, DameWare, MOM 2005, SCOM 2007, modifying rules, groups, & defining exceptions on MOM & SCOM.
Microsoft Corporation (Volt) - Charlotte, NC (4-month contract) Jan 2006 - May 2006
Enterprise Platforms Support Engineer – Active Directory
Provided phone support for infrastructures w/ as many as hundreds of domain controllers.
Deployment and domain architecture, migrations from NT4 to 2000/2003/2003R2
Site Links, Trusts and Subnets, DNS, WINS, DHCP, NetBIOS
DCPROMO, Backup/Restore, Disaster Recovery (DR)
DFS/FRS, AD & SYSVOL replication, LDAP, ADSI, FSMO, KCC
Group Policy, Profiles – Local, Mandatory, Roaming, Terminal Server
Security – Account Lockout, Authentication, Authorization, Kerberos, NTLM, Trusts
Blueline Computer, LLC - Charlotte, NC May 2005 - Dec 2005
Network Engineer
Provided full network/systems engineering, troubleshooting and support for small to medium size businesses.
Email, messaging, and collaboration
High-speed Internet access w/firewall protection
Remote access
Application, database, web, FTP, and FAX servers
WAN integration
Interoperability with Novell and/or Apple
Microsoft Corporation (Volt) - Charlotte, NC (1-year contract) Apr 2004 - Apr 2005
Enterprise Platforms Support Engineer- Active Directory
Provided phone support for infrastructures w/ as many as hundreds of domain controllers.
Deployment and domain architecture, migrations from NT4 to 2000/2003/2003R2
Site Links, Trusts and Subnets, DNS, WINS, DHCP, NetBIOS
DCPROMO, Backup/Restore, Disaster Recovery (DR)
DFS/FRS, AD & SYSVOL replication, LDAP, ADSI, FSMO, KCC
Group Policy, Profiles – Local, Mandatory, Roaming, Terminal Server
Security – Account Lockout, Authentication, Authorization, Kerberos, NTLM, Trusts
The Inspiration Networks - Charlotte, NC Jul 2000 - Apr 2004
IT Director
Provided complete engineering and management for all data and voice services.
Configuration, installation and maintenance of network hardware and software.
Windows 2000/2003 Servers – AD, DDNS, WINS, DHCP, migration from Novell NetWare
Microsoft Exchange 2000 Server – Administration, migration from Novell GroupWise
Microsoft SQL Server 2000 – Implementation and Administration
Firewall/Security design using Microsoft ISA Server 2000
Cisco Catalyst switches, AS400 communications
Network printing solutions involving IBM, Lexmark, and HP network printers
Hiring/Management of IT staff, budget preparation
Complete responsibility for Meridian Option 11c voice equipment
Engineering of phone bank & Internet connectivity for live, interactive TV broadcasts/webcasts
Management of complex vendor relationships
Network Design/Project Management – Conceived, designed, managed a four-building Ethernet network - rewiring, burying fiber, installing switches, microwave dishes between buildings
Redesign of TCP/IP addressing scheme & establishment of redundant DHCP, DNS, & WINS servers
Design of desktop support strategy for Win9x, Win2K, WinXP and Macintosh desktops
Data Access, Inc. - Charlotte, NC Apr 1999 - Jul 2000
Lead Systems/Network Engineer
Provided server, network, and desktop support for small to medium businesses.
System & network engineering, design, and troubleshooting
Cisco router configuration & troubleshooting, light firewall/security design using IOS access lists
ENTEX Information Services - Charlotte, NC Apr 1997 - Apr 1999
Systems Engineer – Network & Professional Services
Provided support for a small NT 4.0 & NetWare 4.1 LAN.
Internet & intranet web sites & Exchange servers
Cisco & 3Com routers
a cc:Mail to Exchange (Outlook) migration
NT 4.0 Domains & BDCs
TCP/IP, DHCP, WINS, & DNS
IIS (for FTP & HTTP sites)
UNIX
Author of several business proposals
Prizm Technologies - Charlotte, NC Oct 1995 - Apr 1997
Systems Engineer
Provided complete desktop support of WFW, 95, and NT clients.
TCP/IP troubleshooting and 3270 connectivity
Microsoft IIS
NetWare 3.x and 4.x (user management and login script modification)
NetWare to NT migrations
NT PDCs (Configuring user accounts, access rights, and shared directories)
Microsoft Corporation (SMCI) - Charlotte, NC Apr 1995 - May 1995
Corporate Network Support Engineer
Provided corporate network support for Microsoft Windows NT Server NT 3.5.
Received TCP/IP and Windows NT support training.
Provided technical support for other engineers.
JAARS, Inc. - Waxhaw, NC Oct 1988 - Jan 1995
Macintosh Support Coordinator (April 1990 – Jan 1995)
Field Maintenance Technician (April 1989 – April 1990)
Technician (Oct 1988 – April 1989)
Directed Macintosh support services for our branches in 53 countries.
Support and troubleshooting in an IBM/Macintosh environment
Several major documentation assignments as a technical writer
Two small software development projects that involved user testing & IU design
Advanced classroom training for DOS, Macintosh, & Windows users
An AppleTalk LAN that coexisted with a NetWare 3.12 LAN
EDUCATION
Northeastern Bible College – Essex Fells, NJ 1980
Three years completed toward a BA in Literature
PROFESSIONAL CERTIFICATIONS
Cisco Systems
Credential Date Achieved
Certified Cisco Network Associate (CCNA) 1998
Certified Cisco Design Associate (CCDA) 1998
CompTIA
Credential Date Achieved
A+ (Windows, Macintosh, and DOS specialties) 1998
Microsoft Corporation
Badge Badge/Version Date Acbieved
Microsoft Certified Solutions Expert Cloud Platform and Infrastructure November 13, 2016
Microsoft Certified Solutions Expert Productivity November 11, 2016
Credential Certification/ Version Date Achieved
Microsoft Certified Solutions Expert Cloud Platform and Infrastructure September 26, 2016
Microsoft Certified Solutions Expert Productivity September 26, 2016
Microsoft Technology Associate Security Fundamentals July 25, 2016
Microsoft Technology Associate Networking Essentials July 13, 2016
Microsoft Technology Associate Windows Server Administration Fundamentals June 30, 2016
Microsoft Specialist Enterprise Desktop Administrator on Windows 7 December 1, 2015
Microsoft Certified Solutions Expert Communication July 13, 2015
Microsoft Certified Solutions Expert Desktop Infrastructure June 11, 2015
Microsoft Technology Associate Windows Operating System Fundamentals March 17, 2015
Microsoft Certified Solutions Expert Server Infrastructure February 18, 2015
Microsoft Certified Solutions Associate Windows Server 2012 August 8, 2014
Microsoft Certified Solutions Associate Windows 8 May 6, 2014
Microsoft Certified IT Professional Exchange Server 2010, Administration January 27, 2014
Microsoft Certified Technology Specialist Exchange Server 2010, Configuring January 21, 2014
Microsoft Certified IT Professional SharePoint 2010, Administrator December 5, 2013
Microsoft Certified Technology Specialist SharePoint 2010, Configuration December 3, 2013
Microsoft Certified IT Professional Enterprise Desktop Administrator on Windows 7 August 5, 2013
Microsoft Certified Technology Specialist Windows 7 and Microsoft Office 2010, Deployment August 5, 2013
Microsoft Certified IT Professional Microsoft Lync Server 2010, Administrator July 5, 2013
Microsoft Certified Technology Specialist Microsoft Lync Server 2010, Configuring July 5, 2013
Microsoft Certified Technology Specialist Windows Server 2008 R2, Desktop Virtualization June 24, 2013
Windows Certified IT Professional Virtualization Administrator on Windows Server 2008 R2 June 24, 2013
Microsoft Certified Solutions Associate Windows 7 June 10, 2013
Microsoft Certified Technical Specialist Windows Server 2008 R2, Server Virtualization May 13, 2013
Microsoft Certified Technical Specialist Microsoft Office Communications Server 2007, Configuring September 24, 2012
Microsoft Certified IT Professional Microsoft SharePoint Server 2007, Configuration September 17, 2012
Microsoft Certified IT Professional Enterprise Messaging Administrator on Exchange 2007 July 23, 2012
Microsoft Certified IT Professional Designing Messaging Solutions with Microsoft Exchange Server 2007 July 9, 2012
Microsoft Certified Technical Specialist Exchange Server 2007, Configuration April 30, 2012
Microsoft Certified Solutions Associate/Expert Windows Server 2008 April 16, 2012
Microsoft Certified IT Professional Enterprise Support Technician on Windows Vista March 26, 2012
Microsoft Certified IT Professional Consumer Support Technician on Windows Vista March 7, 2012
Microsoft Certified IT Professional Enterprise Administrator on Windows Server 2008 February 20, 2012
Microsoft Certified Technology Specialist Microsoft Windows Vista, Configuration February 20, 2012
Microsoft Certified IT Professional Server Administrator January 28, 2008
Microsoft Certified IT Professional (MCITP) January 28, 2008
Microsoft Certified Technology Specialist Windows Server 2008 Active Directory: Configuration November 15, 2007
Microsoft Certified Technology Specialist Windows Server 2008 Network Infrastructure: Configuration November 15, 2007
Microsoft Certified Technology Specialist Windows Server 2008 Applications Infrastructure: Configuration November 15, 2007
Microsoft Certified Technology Specialist (MTCS) November 15, 2007
Systems Engineer: Security Microsoft Windows Server 2003 April 04, 2005
Systems Administrator: Security Microsoft Windows Server 2003 March 28, 2005
Systems Engineer: Messaging Microsoft Windows Server 2003 March 08, 2005
Systems Administrator: Messaging Microsoft Windows Server 2003 March 03, 2005
Systems Engineer: Messaging Microsoft Windows 2000 February 08, 2005
Systems Administrator: Messaging Microsoft Windows 2000 January 31, 2005
Systems Engineer: Security Microsoft Windows 2000 January 11, 2005
Desktop Support Technician Microsoft Windows XP January 05, 2005
Systems Administrator Microsoft Windows 2000 December 09, 2004
Systems Administrator: Security Microsoft Windows 2000 December 29, 2004
Systems Engineer Microsoft Windows Server 2003 December 09, 2004
Systems Administrator Microsoft Windows Server 2003 December 02, 2004
Systems Engineer Microsoft Windows 2000 February 07, 2002
Professional + Internet MCPI 2.0 - Certified Professional + Internet December 07, 1999
Systems Engineer + Internet MCSI 2.0 - Systems Engineer + Internet December 07, 1999
Systems Engineer Microsoft Windows NT 4.0 December 03, 1997
Professional MCP 2.0 -- Certified Professional December 05, 1995
National Computer Science Academy (NCSA
Credential Certification/Version Date Achieved
Computer Hardware Technician CH-111 June 22, 2018
Novell
Credential Certification/Version Date Achieved
Certified NetWare Administrator (CNA) NetWare 3 1997
Certified NetWare Administrator (CNA) NetWare 4 1998
Certified NetWare Engineer (CNE) NetWare 3 1997
Certified NetWare Engineer (CNE) NetWare 4 1998
Certified NetWare Engineer (CNE) NetWare 5 2000
TECHNICAL SKILLS
Network Operating Systems (22 yrs):
Windows Server 2016/2012/2008/2003/2000/NT, Novell Netware 3/4/5
Desktop Operating Systems (32 yrs):
Windows 10, Windows 8, Windows 7, Vista, XP, 2000, NT4, NT3, ME, 9x, 3x, 1.0, DOS 1.0-6.22,
Mac OS 1.0-10.0, UNIX/Linux
Networking (32 yrs):
Layer2: Ethernet (802.2, 802.3), Token Ring (802.5), Wireless (802.11)
Layer3/4: IPv4, IPv6 (light exposure), TCP, UDP, ICMP
Application: DNS, WINS, DHCP, HTTP, POP3, SMTP, RPC, SMB/CIFS, Kerberos, SIP
Hardware (11 yrs):
Servers: Compaq, Dell, HP, IBM
Networking: Cisco routers, Catalyst switches, SonicWALL, and PIX firewalls
Other (11 years):
Exchange 2010, 2007, 2003, 2000, 5.5
SQL 2008, 2005, 2000, 7.0, 6.5
IIS 7.5, 7.0, 6.0, 5.0, 4.0, 3.0, 2.0
Contact this candidate