Data Entry Customer Service

Nicole Apwah

** ****** ****

Lake Hiawatha, NJ **034

Email: ******@*****.***

Phone: 973-***-****

Summary of Qualifications

Committed and motivated Receptionist with exceptional customer service and decision making skills with Two years of Medical Administration

Accomplishments

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Education:

Chubb Institute, Parsippany NJ

Studied Medical Administration

County College of Morris, Randolph

Majored in Office systems

Parsippany High School, Parsippany, NJ

Work experience:

Solix, Parsippany, NJ 2011

Data Entry

daily organization of mail to enter details of financial information of low income families

phones faxing and filing

Earth Color Parsippany, NJ 2007-09

Receptionist:

daily greeting of visitors typing faxing phones and filing

Organizing meetings.

Eye care 20/20 East Hanover, NJ 2007

Medical Tech

Daily patient testing,, filing and phones setting/canceling appointments

gathering patient info

Belle Construction Fairfield NJ 2006-07

Admin Assistant:

filing, answering phones and transferring to the appropriate person

correcting spreadsheets

Opening sorting and distributing incoming correspondence, including faxes and email, Create and modify documents such as invoices, reports, memos, letters using word processing, spreadsheet, database and/or other presentation software such as Microsoft Office,

Madison Internal Medicine, Morristown, NJ 2004-2006

Medical Receptionist:

Daily patient check in, scheduling /cancelling

Patients’ phones referrals insurance verification

Maintaining medical records.

Directed patient flow during practice hours, minimizing patient wait time.

State Farm, Parsippany, NJ 2002-2003

Data Entry

Daily phones filing faxing

verification of car insurance accident claims and payment

Salary requirements are: no less than $10/hr

Knowledge & Skills: data entry 60WPM Microsoft Suite and Outlook

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