Engineer Technical Support

Waheel Basheer

Address

Contact Mail *************@*****.***

Al Farwaniya Mob +965-********

Block 2 Street 34 Building

#**** ****#**,****** ***** Id 288*********

CAREER OBJECTIVE

To work in a challenging and dynamic environment, which gives me an opportunity to add value to the company and enhance my knowledge and continuous development of upgrading knowledge by executing of vested responsibilities by the organization with loyalty and integrity.

WORK EXPERIENCE

Green Torque Co. W.L.L Technical Support Engineer

May 2017 to Till Date

Green Torque’s products/services are kept in accordance with achieving best quality. Green Torque is a multi- diversified company that is focused to deliver services into Housing, Information Technology, and Petrochemical Supplies. Green Torque is one of the leading companies in its professional endeavor. Job Description

• Implementing and Managing VMware and Hyper-V. For Server Virtualization, VMTSP

• Installing and Configuring Windows Servers and maintaining file sharing.

• Managing Users accounts in Active directory.

• Setting up Exchange Servers 2013 and 2016.

• Well versed with Office 365 and third-party email providers.

• Troubleshooting network related issues.

• Implementing and Maintaining Fortinet Firewall, monitoring external data traffic, NSE 3 Certified.

• Hardware and software installation on user Pc’s

• Responsible for Hardware troubleshooting and servicing.

• Initiating and Managing Backup for Organizational data. Veeam and Veritas.

• Managing internal and External Domain Naming System.

• Setting up anti-Spam for email Security.

• Assisting on Data Center Virtualization.

• Installing and managing printers and plotters.

• Providing remote assistance to end users on technical issues. Media1 Advertising and Media Qatar Technical/Software Support Engineer July 2015 - April 2016

Media1 Advertising and Publishing is one of the leading media company in Qatar, I worked as Technical Support Engineer ensuring smooth running of technology implementation. Job Description

• Providing remote assistance to end users on technical issues.

• Managing Users accounts in Active directory like adding new user, resetting password.

• Creating new email contacts, users and mail box.

• Configuring outlook for the users and troubleshooting outlook issues.

• Managing servers and share file access to users.

• Installing and managing printers in the network.

• Configuring new laptop for the users as per the requirement.

• Providing remote assistance to all desktop and laptop related issues Quinte Solutions Technical/Software Support

March 2014 –June 2015

Quinte Solutions Pvt Ltd is a growing company in Kerala, India. I worked as Chief technical/software support and take care of client relation as well.

Job Description

• Providing technical support for the ERP applications

• Working on the incidents reported be the ERP application users.

• Providing remote assistance to end users on technical issues.

• Hosting new website in server.

• Registering new domain name and coordinating with domain name vendor on managing existing domain name registration. Trouble shooting all website related issues in hosting server. Cybrosys Technologies Pvt Ltd Technical Support Engineer Sep2013 - Feb2014

Cybrosys Technologies Pvt Ltd is one of the leading IT company in Kerala, India. I worked as Technical/software support Engineer

Job Description

• Providing technical support for the ERP applications

• Working on the incidents reported be the ERP application users.

• Providing remote assistance to end users on technical issues.

• Managing Users accounts in Active directory like adding new user, resetting password.

• Creating new email contacts, users and mail box.

• Configuring outlook for the users and troubleshooting outlook issues.

• Managing servers and share file access to users.

• Installing and managing printers in the network.

• Configuring new laptop for the users as per the requirement.

• Providing remote assistance to all desktop and laptop related issues. EDUCATION

Master of Computer Application AIIS, Bangalore University, 2009 - 2012 Bangalore, India

BSC in Computer Science Farook College, Calicut University, 2006 - 2009 Kerala, India

Vocational Higher Secondary in CSc Rahmaniya VHSS, Calicut 2004 - 2006 Kerala, India

PROJECTS EXPERIENCE

Al babtain Group Domain and Exchange Migration project.

• Updating new DC with all new sites

• Migrating all user mailbox from 2010 to 2013

• Implementing Kemp Load balancer

Server and Storage Server clustering Project for MOD with collaboration with CyberMAK Information Systems

Infrastructure Upgradation Project Kuwait United Development Co.

• Migrating old infrastructure to new server 2016

• Migrating Exchange 2007 to 2016

TECHNICAL SKILLS

Hypervisors : Hyper-V, VMware,Citrix

Servers OS : Microsoft Server 2008,2012,2016

Operating System : Linux, Mac, Windows 7,8,10

Hardware : All types of Blade servers, rack servers and Storage servers Networking : Manageable and SAN switches include Cisco, HP, CCTV and security : Analog and IP cameras includes Mobotix, Hikvision,Dahua PERSONAL SKILLS

Problem Solving • Trouble shoot • Coding • Gaming. ACHIEVEMENTS

Achievements in problem solving and code breaking. PERSONAL PROFILE

Date of Birth 13/07/1988

Nationality Indian

Languages English, Hindi and learning Arabic

Passport Number M9868508

Visa Status No.18, Transferable

Interests Nature, Travelling, Snooker, Photography, Movies and Music.

“I hereby declare that the above given information is to the best of my knowledge and belief.”

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