Sales Engineer
Resume:
KALANVESH.MANDA
Block**,Issa Al Qathami street Mobile:009********** Email:*********@*****.*** What’s App:+91-998*******
SALMIYA-22053.KUWAIT
Career Objective:
To attain a challenging position in the field of Hardware where can prove myself can prove myself for the growth of the organization as well as my career. Here I can prove my potential at handling after sales services and creation of loyal customer base to contribute towards sustainable development of organization in the long run.
Skills:
Strong communication and interpersonal abilities to lead a team
Expertise in strategic and tactical level management
Customer relationship management with highly developed technical performance
Administration and time management skills to accomplish the target based jobs.
Experience summary:
Worked as Onsite Engineer:Printers in IQor Global Services India Pvt Ltd is authorized after sales support for Hewlett Packard India sales Pvt Ltd since from 19th August 2015 to 31st May 2018
Domain Experience:
Ensuring timely delivery and technical support to satisfy the customer needs and demands with respect to after sales services.
Analyzed, Performed installations, de-installations, moves, additions and alterations of computer hardware assessed and resolved hardware and software problems with laptop computers.
Arranged and setup network shared drives and printers.
Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions.
Entered commands and observed system functioning to verify correct operations and detect errors.
using best practices.Detect, diagnose, and resolve complex problems
Trained remote hardware technicians
Experience summary:
Worked for Maha Electronics Pvt Ltd is authorized service centre for Hewlett Packard India Sales Pvt Ltd as Customer support engineer since from 19th Oct 2009 to 18th Aug 2015.
Domain Experience
Used remote diagnostic tools to identify the sources of certain customer issues.
Explained complex technology-related issues in understandable terms to customers to help educate them.
Answered calls and emails at the help desk to assist customers with basic support, bug fixes and configuration issues.
Delivered an exceptionally high level of professionalism and support to each customer, upholding the company's commitment to service.
Escalate any issues to the coordinator and make any necessary adjustments.
Experienced in operating systems, client server networks, and document applications, troubleshooting, maintenance, repair, and installation involving hardware of business equipment.
Monitoring and motivating the team.
Escalated urgent service needs to management.
Solving of Customer & Clients Queries.
Responsible for updating daily and weekly status report to the department head
Special Achievement:
1.Won Best Employee Award with 37500 Cash Gift in ManZhi Bonanza Winner at IQor Global Services in 2016.
Additional Qualifications:
Computer software Knowledge : operating systems,c++,JAVA,RDBMS
Computer hardware knowledge : troubleshooting in tablets,laptops,printers,servers
Academic Qualifications:
Academic Qualification:
Board/ University
Institution
B.sc(maths,electronics,computer science)
Andhra University.A.P
Samhitha Degree college, Rajahmundry.
Intermediate(maths,physics,chemistry)
Board intermediate Education.A.P
Sri Surya Junior College,
Rajahmundry.
SSC
Board of secondary
Education, A.P
Tholath Memorial High School .Rajahmundry
Personal Profile:
Name : kalanvesh.Manda
Father Name : Ravindhra kumar
Date of Birth : 09-06-1987
Proficiency in languages : English,hindi,Telugu
Address for Communication : Flat 5,Floor1,House15,
Block10,Isa Al Qatami Street
Email:*********@*****.***
SALMIYA-22053.KUWAIT. PH NO:009**********
Declaration:
I declare that all above furnished information is correct to best of my knowledge.
Place:Kuwait
Date:27/09/2018
(MANDA.KALANVESH)
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