Customer Service Representative

Grace H. Brenner email: *****.*******@*****.*** / phone: 214-***-****

PROFESSIONAL SUMMARY

•Excellent facilitator, patient and effective when working with a range of personalities.

•Service-oriented with over 20 year background in office and retail environment.

•Core competencies include MS Word, Excel and Outlook, as well as excellent communication and time management skills.

SKILLS

•Clerical •Organization •Customer/Personal Service •Instructing

•Monitoring •Active Listening •Service Orientation •Production

EXPERIENCE

Ambit Energy, Plano TX Texas Customer Specialist 04/2015-present

•Manage incoming calls from customers.

•Initiate proactive calls to customers relating to service issues, payment requirements and account information.

•Provide customer satisfaction with a friendly demeanor, can-do attitude and willingness to help at all times.

•Process customer payments and offer other options of service.

•Assist in other areas of the department when needed.

Family Medicine Associates of Texas, Carrollton TX File Clerk 10/2013-11/2014

•Incorporated new material to file records and created new records as necessary.

•Performed general office duties such as typing, operating office machines, and sorting mail.

•Delivered, retrieved and filed confidential patient charts in response to requests from authorized users.

•Scanned patient charts as well as incoming materials to determine how and where they should be classified or filed within EMR

•Printed encounter forms for next day appointments.

RaceTrac Petroleum, Allen TX Sales Associate 02/2013–10/2013

•Provided a positive guest experience. •Ticketed, arranged and displayed merchandise to promote sales

•Opened/closed cash register and made deposits •Cleaned all areas inside and outside the storefront.

•Watched for, recognized and deterred theft •Maintained hot/cold food and beverage bars.

•Inventoried stock.

Target, Allen TX Perishable Food Assistant 05/2010–10/2013

•Culled outdated and damaged food products.

•Answered customers' questions about merchandise and advised customers on merchandise selection.

•Ordered and upheld stock levels and proper pricing for multiple perishable food lines.

•Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.

•Cleaned display cases, shelves, and aisles.

•Created, printed and displayed appropriate signage, labels and tags for all types of merchandise and sales promotions.

Lovejoy Independent School District, Allen TX Child Nutritionist 01/2009–08/2012

•Prepared and served appropriate quantities of food to meet menu requirements.

•Maintained high standards of quality in food production and safety practices.

•Sanitized all equipment, cookware and service ware throughout the kitchen.

•Cashiered and updated student money accounts.

Turfgrass Development Inc, Parker TX Greenhouse Technician/Personal Assistant 06/1994–03/2010

•Conducted private research on a variety of turf grasses.

•Propagated turf grasses and perennials.

•Designed and maintained landscape .

•Maintained greenhouse and plant materials contained within.

•Provided pet care, monitored property, performed personal errands as needed.

•Located, selected, and procured merchandise, representing management in purchase negotiations.

EDUCATION

•Collin County Community College, Plano TX Associate of Applied Science, Horticulture Technology – Landscape

•School of Computer Technology Inc., Pittsburgh PA Applied Business Programming

COMMUNITY SERVICE

•Board of Directors, Lakeside Community Theatre, 04/2006–06/2013

•Meals on Wheels, 2007

AWARDS

•Outstanding Technical Design, Lakeside Community Theatre, 2009-2010 season

•Angel Award, Greater Lewisville Arts Council, 2008

•Outstanding Volunteer, Lakeside Community Theatre, 2007-2008 season

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