Technical Support Specialist
Resume:
Name: Truman S. Libre Jr.
Address: D. Macapagal Highway, Poblacion, Toledo City 6038, Cebu, Philippines Mobile No: +63-905-***-**-**
email: ac66xq@r.postjobfree.com
TECHNICAL SKILLS
• Technical Support Specialist
• Programming Languages ( C/C++/C#, Bash, Perl )
• Operating Systems:
Linux: Ubuntu, TinyCore, Puppy, Gentoo, etc.
Windows: 95/98/ME/2000/XP/7/10
• Virtualization ( VMWare, Microsoft Virtual PC, Oracle VirtualBox, KVM, Qemu )
• Computer Hardware/Network/Software: Installation, Configuration and Troubleshooting SUMMARY OF EXPERIENCE
My experience is a mixture of being a Technical Support Specialist (3 years) and as a Software Developer (5 years). Having solid understanding on C++ Programming in General and can navigate my way with either Windows or Linux Operating Systems while providing top quality support for various issues related to antivirus software, email, implementing upgrades, setting up internet connections, general hardware and software and much more. Maintaining Utmost Discipline and Professionalism at all times be it over the phone, email or chat while providing Patience, Positive Attitude, Empathy and with the emphasis of giving Customer Satisfaction to each and every transaction.
RELEVANT EXPERIENCE
Collabera Technologies Private Limited Inc
Suite 21 & 22, 6th flr. 2Quad bldg. Cardinal Rosales Ave. Cebu Business Park Cebu City 6000 Position: Remote Desktop Specialist
Duration: Aug 2016 - Feb 2018
Duties and Responsibilities:
• Undertake Analysis, Diagnosis and Resolution of client problems.
• Perform software repair/installation on customer computers by troubleshooting via remote service tools. Stream Global Services (now Convergys)
7th
flr. i2 Bldg., Asia Town I.T. Park, Apas Lahug, Cebu City 6000 Position: Technical Support Representative
Duration: May 2014 – October 2015
Duties and Responsibilities:
• Fix/assist internet related problems with aDSL modems. Windward Software
2nd
flr. TGU Tower, Asia Town I.T. Park, Apas Lahug, Cebu City 6000 Position: Programmer
Duration May 2013 – July 2013
Duties and Responsibilities:
• Bug Fixing (Delphi)
NCR Cebu Development Center Inc.
6th
flr. e-Bloc Tower, Asia Town I.T. Park, Apas Lahug, Cebu City 6000 Position: Software Developer Engineer
Duration: August 2007 – April 2013
Duties and Responsibilities:
• Modify, Enhance or Create Desktop Applications or Utilities.
• Bug Fixing (C++/C#)
Projects
Project: Auto-Installer
Duration: 3months
Role: Developer
Team Size: 1
Software: Microsoft Visual C++/C#, AutoIt, NSIS Installer Description: a versatile tool that automates the installation of SSCO and virtually all basic/standard Win32 installers. This tool automates/simulates button clicks and keyboard presses needed.
[SSCO = SelfServ CheckOut]
Project: TouchBot
Duration: 1week
Role: Developer
Team Size: 1
Software: Microsoft Visual C#, AutoIt, NSIS Installer Description: another automation tool that simulates button presses on a running SSCO system. This tool Automates/simulates button clicks on a non-standard windows controls.
[SSCO = SelfServ CheckOut]
Project: Locale Configuration Utility
Duration: 1month
Role: Developer
Team Size: 1
Software: Microsoft Visual C#, Perl, Batch File
Description: A tool/utility that changes the locale of a Self-Serv CheckOut System [PC and Handheld] automatically instead of manually applying settings and/or configurations. This also automates the settings of Regional Settings in Windows XP.
Project: Localization Hotfix (Castilian, Czech, Welsh, Hungarian) Duration: 1month/each
Role: Developer
Team Size: 3 (at most)
Software: Batch File, Self-Extracting Executable
Description: a support program that adds a locale to the Self-Serv CheckOut System [New Language Support] Project: Volume Control Mute Bypass
Duration: 1week
Role: Developer
Team Size: 1
Software: Microsoft Visual C++
Description: added an option to bypass the mute state of a volume control button in the Self-Serv CheckOut Project: Immediate Intervention on Restricted/Visual Verify Items Duration: 1month
Role: Developer
Team Size: 3
Software: Microsoft Visual C++
Description: added an option to have an intervention of items immediately after the user scans an item instead of making the intervention occur on the payment phase. Project: SR797 “TB [Transaction Broker] Rounding Rule Support for Self Serv Checkout” Duration: 3months
Role: Co-Developer
Team Size: 3
Software: Microsoft Visual C++
Description: added an option to have a rounding rule for Self Serv Checkout via TB. Project: SR899 “Bug Fix Migration”
Duration: 3weeks
Role: Developer
Team Size: 1
Software: Microsoft Visual C++
Description: a Bug Fix needed to be migrated from a Certain patch/branch to the latest/current main code. Project: RAP lite
Duration: 1Month
Role: Co-Developer
Team Size: 4
Software: Microsoft Visual C#
Description: a small/alternative/lite version of HHRAP application of Selfserve CheckOut.
[HHRAP = Handheld Remote Application Program]
Other: Bug Fixing
Duration: 1day to 1week (depends on problem complexity) Role: Developer/Bug Fixer
Team Size: 1~2
Software: Microsoft Visual C++/C#, XML
Description: analyze and fixes bugs that are reported, sends fix code to code repository Project: Screen Timer [a.k.a. basic internet café timer] (Thesis Project) Duration: 3months
Role: Developer
Team Size: 1
Software: Java + UDP broadcast
Description: A basic timer like the ones found in internet café’s, it’s main purpose is to provide computer usage when there is ample time (credits) and then if time runs out, it blocks the screen. Project: Text Relay System (Personal Project)
Duration: 1month
Role: Developer
Team Size: 1
Software: Bash Scripting with a Linux OS
Description: A system that relays an SMS from one network to the other. EDUCATION
2001 – 2006 Bachelor of Science in Information Technology Cebu Institute of Technology University
N. Bacalso Ave., Cebu City, Philippines
1995 – 1998 Bachelor of Science in Marine Transportation University of Cebu
Maritime Education and Training Center, Cebu City\ 1991 – 1995 Immaculate Heart of Mary Academy
Poblacion, Minglanilla, Cebu City, Philippines
1989 – 1991 Tabunok Central School
Tabunok, Talisay City, Cebu, Philippines
PERSONAL DATA
Date of Birth: March 21, 1978
Age: 40
Gender: Male
Civil Status: Married
Nationality: Filipino
Reference:
Maribeth Fornis
Senior Software Developer Engineer
NCR Cebu Development Center Inc.
Sheila Alejandria
Senior Software Developer Engineer
NCR Cebu Development Center Inc.
Charl Subingsubing
Manager
NCR Cebu Development Center Inc.
Fernan Torcino
Team Lead: Remote Support Desktop Speciallist
Accenture (via PPT [PeoplePlus Tech])
Jed Montibon
Team Lead: Remote Support Desktop Speciallist
Accenture (via PPT [PeoplePlus Tech])
Issa Mae Cabradilla
Supervisor: Remote Support Desktop Speciallist
Accenture
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