Technical Support Specialist

Location:

Toledo, Cebu, Philippines

Salary:

15usd

Posted:

September 26, 2018

Contact this candidate

Resume:

Name: Truman S. Libre Jr.

Address: D. Macapagal Highway, Poblacion, Toledo City 6038, Cebu, Philippines Mobile No: +63-905-***-**-**

email: *******@*****.***

TECHNICAL SKILLS

• Technical Support Specialist

• Programming Languages ( C/C++/C#, Bash, Perl )

• Operating Systems:

Linux: Ubuntu, TinyCore, Puppy, Gentoo, etc.

Windows: 95/98/ME/2000/XP/7/10

• Virtualization ( VMWare, Microsoft Virtual PC, Oracle VirtualBox, KVM, Qemu )

• Computer Hardware/Network/Software: Installation, Configuration and Troubleshooting SUMMARY OF EXPERIENCE

My experience is a mixture of being a Technical Support Specialist (3 years) and as a Software Developer (5 years). Having solid understanding on C++ Programming in General and can navigate my way with either Windows or Linux Operating Systems while providing top quality support for various issues related to antivirus software, email, implementing upgrades, setting up internet connections, general hardware and software and much more. Maintaining Utmost Discipline and Professionalism at all times be it over the phone, email or chat while providing Patience, Positive Attitude, Empathy and with the emphasis of giving Customer Satisfaction to each and every transaction.

RELEVANT EXPERIENCE

Collabera Technologies Private Limited Inc

Suite 21 & 22, 6th flr. 2Quad bldg. Cardinal Rosales Ave. Cebu Business Park Cebu City 6000 Position: Remote Desktop Specialist

Duration: Aug 2016 - Feb 2018

Duties and Responsibilities:

• Undertake Analysis, Diagnosis and Resolution of client problems.

• Perform software repair/installation on customer computers by troubleshooting via remote service tools. Stream Global Services (now Convergys)

7th

flr. i2 Bldg., Asia Town I.T. Park, Apas Lahug, Cebu City 6000 Position: Technical Support Representative

Duration: May 2014 – October 2015

Duties and Responsibilities:

• Fix/assist internet related problems with aDSL modems. Windward Software

2nd

flr. TGU Tower, Asia Town I.T. Park, Apas Lahug, Cebu City 6000 Position: Programmer

Duration May 2013 – July 2013

Duties and Responsibilities:

• Bug Fixing (Delphi)

NCR Cebu Development Center Inc.

6th

flr. e-Bloc Tower, Asia Town I.T. Park, Apas Lahug, Cebu City 6000 Position: Software Developer Engineer

Duration: August 2007 – April 2013

Duties and Responsibilities:

• Modify, Enhance or Create Desktop Applications or Utilities.

• Bug Fixing (C++/C#)

Projects

Project: Auto-Installer

Duration: 3months

Role: Developer

Team Size: 1

Software: Microsoft Visual C++/C#, AutoIt, NSIS Installer Description: a versatile tool that automates the installation of SSCO and virtually all basic/standard Win32 installers. This tool automates/simulates button clicks and keyboard presses needed.

[SSCO = SelfServ CheckOut]

Project: TouchBot

Duration: 1week

Role: Developer

Team Size: 1

Software: Microsoft Visual C#, AutoIt, NSIS Installer Description: another automation tool that simulates button presses on a running SSCO system. This tool Automates/simulates button clicks on a non-standard windows controls.

[SSCO = SelfServ CheckOut]

Project: Locale Configuration Utility

Duration: 1month

Role: Developer

Team Size: 1

Software: Microsoft Visual C#, Perl, Batch File

Description: A tool/utility that changes the locale of a Self-Serv CheckOut System [PC and Handheld] automatically instead of manually applying settings and/or configurations. This also automates the settings of Regional Settings in Windows XP.

Project: Localization Hotfix (Castilian, Czech, Welsh, Hungarian) Duration: 1month/each

Role: Developer

Team Size: 3 (at most)

Software: Batch File, Self-Extracting Executable

Description: a support program that adds a locale to the Self-Serv CheckOut System [New Language Support] Project: Volume Control Mute Bypass

Duration: 1week

Role: Developer

Team Size: 1

Software: Microsoft Visual C++

Description: added an option to bypass the mute state of a volume control button in the Self-Serv CheckOut Project: Immediate Intervention on Restricted/Visual Verify Items Duration: 1month

Role: Developer

Team Size: 3

Software: Microsoft Visual C++

Description: added an option to have an intervention of items immediately after the user scans an item instead of making the intervention occur on the payment phase. Project: SR797 “TB [Transaction Broker] Rounding Rule Support for Self Serv Checkout” Duration: 3months

Role: Co-Developer

Team Size: 3

Software: Microsoft Visual C++

Description: added an option to have a rounding rule for Self Serv Checkout via TB. Project: SR899 “Bug Fix Migration”

Duration: 3weeks

Role: Developer

Team Size: 1

Software: Microsoft Visual C++

Description: a Bug Fix needed to be migrated from a Certain patch/branch to the latest/current main code. Project: RAP lite

Duration: 1Month

Role: Co-Developer

Team Size: 4

Software: Microsoft Visual C#

Description: a small/alternative/lite version of HHRAP application of Selfserve CheckOut.

[HHRAP = Handheld Remote Application Program]

Other: Bug Fixing

Duration: 1day to 1week (depends on problem complexity) Role: Developer/Bug Fixer

Team Size: 1~2

Software: Microsoft Visual C++/C#, XML

Description: analyze and fixes bugs that are reported, sends fix code to code repository Project: Screen Timer [a.k.a. basic internet café timer] (Thesis Project) Duration: 3months

Role: Developer

Team Size: 1

Software: Java + UDP broadcast

Description: A basic timer like the ones found in internet café’s, it’s main purpose is to provide computer usage when there is ample time (credits) and then if time runs out, it blocks the screen. Project: Text Relay System (Personal Project)

Duration: 1month

Role: Developer

Team Size: 1

Software: Bash Scripting with a Linux OS

Description: A system that relays an SMS from one network to the other. EDUCATION

2001 – 2006 Bachelor of Science in Information Technology Cebu Institute of Technology University

N. Bacalso Ave., Cebu City, Philippines

1995 – 1998 Bachelor of Science in Marine Transportation University of Cebu

Maritime Education and Training Center, Cebu City\ 1991 – 1995 Immaculate Heart of Mary Academy

Poblacion, Minglanilla, Cebu City, Philippines

1989 – 1991 Tabunok Central School

Tabunok, Talisay City, Cebu, Philippines