Desktop Support Technician

Orlando Navarro

***** ********* ***** ****: 832-***-****

Houston, Texas 77072 E-mail: **********@*****.***

Objective: To obtain a position as Desktop Support Specialist that would allow me the opportunity to utilize me on the job experience and educational background.

Strengths: Computer Support Hardware/Software: A+ and NetApp ASE.

Certificates: A+ Certified, Dell DCSE, HP Certified and NetApp ASE.

NACI security clearance issued by the Social Security Administration and the IRS.

Hardware: Dell PowerEdge, HP ProLiant and Blade Servers, NetApp Filers, Desktops, Laptops, Workstations, Printers, LAN switches, bridges, routers and modems, LAN testers tools.

Software: Operating Systems: Windows XP, Windows 7 and 8, NetApp Data ONTOP, MS Office 2010/2013/2016, Office 365, LANDesk, Active Directory, RAS and Remedy, TeamViewer Remote Access, Symantec Antivirus and Ghost, some Linux, Unix.

Familiar with Windows Small Business Server 2008 and 2012 R2, NetApp and HP Storage.

Help Desk: I have 5 years of Technical Support experience and 4 yrs. in remote support.

Work History

04/2018 – 07/2018 Randstad Technologies / BP Energy Houston, TX

Desktop Support Technician working at BP Energy responsible for the troubleshooting of HP Workstations and laptops, troubleshoot network access, updated drivers and test Windows 10.

07/2017 – 04/2018 Worked at Peak Systems Inc. on a need basic at JP Morgan Chase installing and decommission of HP workstations, laptops, servers and network printers at the banks offices; always fallowing strict rules and guidelines of the HP – JPMC dispatch and support center.

02/2017 – 05/2017 Stratus Technology Services / ePlus Houston, TX

Worked as a Computer Desktop Technician at ePlus Technology setting, imaging, installing and troubleshooting HP MP9 and rp5800 also Dell Optiplex7040 computers, network printers and IP phones at the TCH Texas Children Hospitals and clinics.

11/2016 – 01/2017 Zenith Talent / UST Global Houston TX

Worked at Wolters Kluwer Co. as Desktop Support Technician providing support to the local and remote users using the Salesforce ticketing system, troubleshoot software and hardware network connectivity issues, also IP phone, Network Printers, Laptop images and deployment of computers.

08/2016 - 09/2016 CompuCom / A3 Solutions Houston, TX

Refresh project computer technician at All State Insurance, doing migrations backup and installs, replacing desktops and laptops in windows 7 Enterprise and MS office Suite.

02/2016 - 3/2016 Medix / MD Anderson health Houston, TX

Worked as a helpdesk technician, login the tickets from the MD Anderson health care users of the Cherwell ITSM solution OneConnect during the software upgrade, troubleshooting login issues, creating the tickets and routing them to the appropriate teams of solutions and software developers.

05/2015 – 11/2015 Clearpoint / Breitburn Energy Houston, TX

Tier 2 Helpdesk / Desktop Support Technician working at Breitburn Energy responsible for the troubleshooting local and remote support of PC hardware and software, imaged the laptops and workstations; reset passwords, troubleshoot network printer issues.

01/2012 – 01/2015 ABBTECH / IRS Houston, TX

Desktop Support Technician 2nd level of support working at the IRS office in Houston TX. Setting the Windows 7 laptops with applications clients and software drivers. Troubleshooting any hardware and software issues. I also repair the network printers and solve problems related to the LAN connectivity; troubleshooting and repair of HP desktop computers, BlackBerry PDAS. I also did remote support using PC Anywhere; Windows RAS and OCS to do remote troubleshooting.

03/2011 – 01/2012 Allstates Technical Services Houston, TX

Working as a Computer Support Technician at Black Box Network Services, supporting HP End user’s operations of laptops and Desktops. MS Windows 7 functionality test, HP Online test. Remote imaging and system conversion from Windows XP and Windows Vista to Windows 7 to ensure the highest quality of service and customer satisfaction was maintained.

10/2010 – 02/2011 The Roelker Group Houston, TX.

Lead Technician working at Net Tech Consultants and HP Helpdesk. We replaced the HP Server run the new HP server setup installed MS server 2008 and test the site at Bank of America Offices.

Education

Newtown High School at Elmhurst NYC. General High School Studies

Control Data Institute – NYC. Degree in Computer Technology.

Broward Community College - Majored in Marketing.

Houston Community College – IT Marketing & Business courses.

HP Compaq - Portables, Networks training, Deskpro family of desktops, Windows 9X, Completed the Netware 4.11 Administration Course 520 at C-TREC.

Studied at ITC. The course: MS Office Specialist. Word, Excel, Power Point, Outlook and Access.

MCSE courses using Computer based training from CBT Systems Corp.

Online courses: DELL, HP, IBM – Desktops, Laptops, Printers and Servers

Network Appliance online courses required in the NetApp ASE Certification program.

Dell DCSE Certification 2007, 2008, 2009 and 2010.

Microsoft Office 2010, 2013, 2016 and 365.

Windows 7, 10 and many others online courses at Lynda.com

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