Customer Service Sales

Daniel Rosales

***** ****** ***** ****, ****, TX 77450 * 832-***-**** * **********@*******.***

EDUCATION: Long Island University: Post Campus, Brookville, New York

B.S. in Computer Science/ Graduated May 2018

Houston Community College, Houston, TX

Associate of Science in Computer Science /Graduated May 2015

EXPERIENCE: LIU Post, Brookville, New York

Student Worker, March 2018 – May 2018

Responsible for secretarial duties such as filing and mailing.

Help students set up appointments for financial aid counseling and academic advising.

Calderon Law Firm

Clerk/Webmaster November 2014 – September 2016

●Bates label plaintiff and defendant documents using Acrobat Reader

●Index bates labeled documents using Excel

●Prepare requests for production, and sets of interrogatories submitted by plaintiff

●Prepare requests for production, and sets of interrogatories submitted by defendant

●Move the company’s website from their original hosting provider to a better hosting provider

●Make updates to the company’s website as needed

Potbelly Sandwich Shop

Backline Associate, September 2012 – January 2013

●Slice meats and cheeses; prep and created sandwiches

●Provided customers with a pleasant service

●Presented recommendations based on customer needs and desires

●Replenished merchandise shelves with items from the stockroom

●Sweep front and back of the restaurant as well as the restroom

RadioShack

Sales Associate May 2011 – November 2011

Cashier

Proficient with customer service

Promote products to increase sales

Maintain the organization and cleanliness of the store

PreCash, Houston, TX

Call Center Representative January 2011 – May 2011

Make payments

Make phone calls to customers regarding their payments

VOLUNTEER: Citizens for Animal Protection

Volunteer June 2014 – May 2015

ADDITIONAL SKILLS:

Proficient in Windows Operating Systems as well as experience with MAC OS.

Skilled in Microsoft Office programs such as Word, Excel, PowerPoint, and Publisher.

Proficient in Object Oriented Programming using C#, Python, C++.

Proficient in diagnosing and repairing both software and hardware issues in desktops, laptops, mobile devices, and database machines.

Experience with both file-based and database information systems, including experience with SQL queries.

Skilled in Adobe products, such as Photoshop, Acrobat, and Dreamweaver.

Knowledgeable of Agile Methodologies such as SCRUM.

Proficient in web development using HTML5/CSS3, responsive web design, and familiar with W3C standards.

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