IT Support Technician

Brian McLaughlin

321-***-****

***********.***@*****.***

IT Support Technician with over 5+ years of experience in remote desktop support and new product rollout. Familiar with Solarwinds MSP, Splashtop, and Tigerpaw

TECHNICAL SKILLS

• REMOTE SUPPORT: Solarwinds MSP, Teamviewer, Microsoft Splashtop, Tigerpaw Helpdesk Ticketing, Paycom, Ultipro, Avigilon, Aver USA, Connect2Help

• MAILBOX MANAGEMENT: Microsoft Exchange Server 2013, MailAssure, Active Directory

• OPERATING SYSTEMS: Windows XP, 7, 8, 10

• IMAGING SOFTWARE: Acronis Imaging Software, REDO PROFESSIONAL EXPERIENCE

XTRANET SOLUTIONS, LLC. Altamonte Springs, FL

IT Remote Support Technician and Project Manager January 2014 – Present

• Monitor and troubleshoot over 700+ systems for a single client. Windows, Mac, Android and peripherals.

• Coordinate new software rollouts of Timeclock/Payroll systems, Point of Sale Systems, and Donation Tracking systems

• Handle incoming tickets through Tigerpaw and managed technician deployment for onsite work

• Coordinate large-scale hardware rollouts of over 200 point of sale systems and 100 tablet-based Timeclock systems in accordance with the software rollouts

3.0 STRATEGIES Orlando, FL

Product Design Lead January 2016 – Present

• Design of consumer-facing interactive kiosk design for retailers that was presented at various trade shows.

• Work with SiteKiosk and Intuilabs

• Design graphics in Adobe Suite Programs

SMART FINANCIAL OPERATIONS LLC Orlando, FL

Remote Support Contractor February 2018 – May 2018

• Restructured email mailbox system for a rapidly expanding company

• Collaborated on several over-night projects to help rollout a new point-of-sale system to locations across the US and Canada

ORGANIC BOUQUET, LLC Maitland, FL

Part-Time Online Inventory Management 2011 – 2013

• Managed the online inventory for an ecommerce business

• Worked with third party drop-ship vendors to keep products on the website up-to-date, and create SKU’s

• Monitored incoming orders for credit card fraud

EDUCATION

APOPKA HIGH SCHOOL Apopka, FL

UNIVERSITY OF CENTRAL FLORIDA Orlando, FL

• Current Economics Student

MEMBERSHIPS & AFFILIATIONS

TAU KAPPA EPSILON

• Helped to raise over $5,000 each year the past 3 years for St. Jude’s Children’s Research Hospital

• Coordinate & Participate in Philanthropy and Community Service events around Central Florida

• Held multiple chair positions including Marketing and Website Manager APOPKA HIGH SCHOOL ROBOTICS TEAM

• Competed in an underwater ROV competition in AL, and VEX robotics competitions in Central FL

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