Customer Service Manager

Jennifer Skiles

*** ***** **** • Mooresville, IN 46158 • 317-***-**** • **********@*****.***

SUMMARY OF QUALIFICATIONS:

Exceptional team player with experience in payroll and customer service

Fast learner with strong communication, interpersonal, and leadership skills

Trained in emergency situations

Proficient in Microsoft Office Suite (Word, PowerPoint, Excel), Point of Sales systems, Aloha system

EDUCATION:

Argosy University Chicago, IL

Associate of Arts in Psychology 2016

Currently working towards a BA in Business Administration

Indiana University Bloomington, IN

Associate of Arts in Psychology and Criminal Justice 2000-2002

Minor: Sociology

PROFESSIONAL EXPERIENCE:

Miami Consultants Miami, FL

Assistant Event Manager 2012 - 2016

Assisted in the planning of events

Provided excellent customer service to ensure client satisfaction while building relationships

Managed event budgets and expense while securing hotel rooms, food, and beverages

Corporate Flight Solutions Ft. Lauderdale, FL

Contract Flight Attendant 2006 – 2012

Provided passenger safety and service for Hop-a-Jet, Boca Aviation, and Personal Jet

Attended to pilot and crewmembers needs

Catering and shopping for clients

Smokey Bones Melbourne, FL

Server and Bartender 2004 – 2006

Became shift manager

Making sure customers were happy

Delegating duties during team shifts

Grazie Italian Eatery Bloomington, IN

Shift Captain Server and Bartender 2001 – 2003

Served food and beverage items to ensure guest satisfaction

Exceeded performance goals and maintained high scores on “Fan Surveys”

Responsible for leading teams as Shift Captain and training new teammates

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