Technical Support Security

R ARAVINDAN

Email : *************@*****.***

Mobile : +91-967*******

Career Objective:

To work in an environment that provides me the challenging job, encourages me and helps me to build my career as well as to give the best out of me to the organization.

Professional Summary:

Having experience to remotely monitor IT infrastructures of overseas clients.

Experience on Server Console, Batch and Production Control.

Monitoring database backup jobs of the client s critical databases such as financial information and other business related information.

Identifying the issues at smaller level and engage the right support teams to resolve the issue as quickly as possible so that the SLA has been met and business less affected

Very positive attitude, hard worker, well-organized, self-motivated individual with ability to rapidly learn new tasks, opens to new technologies.

Providing Technical support for Norton products Remotely (USA,

UK&AUS).

Symantec product knowledge: Norton Antivirus, Norton internet security, Norton 360, Online Backup, Norton internet security for Mac, Norton mobile security for Android,And Norton Hot-Spot (VPN Client)

Resolving Virus issues and product compatibility issues with all windows operating systems, Mac Lion and Mac Mountain lion operating systems, troubleshooting the firewall related internet issues with LAN and Wi-Fi connections.

Good oral and written communications skills.

Team Player divide work according to each person's strengths.

Excellent time management and task prioritization skills.

Able to adopt new Technologies as soon as possible.

Familiar with TCP/IP, UDP, DNS, DHCP concepts.

Strong understanding capability of clients issue and their requirements.

Technical Exposure:

Operating System : Windows XP, Windows7, Windows vista, Windows 10,MAC, Android, IOS.

Software: MS-Office and MS outlook.

Sub netting & DHCP concept .

Exposure in IP addressing (ipv4 & ipv6) and VPN.

Networking topology, and Firewall configuration.

Knowledge in NAT,RIP,WAN and LAN technologies.

Router and Switching logic.

Basic Knowledge in Linux

Professional Background:

Company name : Sutherland Global service Pvt limited

Designation : Technical Support Agent

Specialization : (Cloud based computer Microsoft)

Time Period : Jan2006 to Jan 2011

Company name : Symantec software and services Pvt Ltd Chennai.

Designation : Product Support Agent

Specialization : All Windows Platforms and Mac

Time Period : 19th Jan 2011 to 14 July 2015

Company name : Sutherland Global service Pvt limited

Designation : Sr. consultant

Specialization : ( Enterprise end point protection)

Time Period : 17th July 2015 to till date

Technologies & Tools:

Sales force, Remote Access tools (Log Me In Rescue), NPE, BIZAGI (Business Management Process tool)

Roles and Responsibilities:

As a Product Support Analyst, I am involved in the following activities-

Help our customers to protect their infrastructure, information, and interactions by delivering software and services that address risks to security, availability, compliance, performance and educating product efficiency.

Understanding the Business Area and Functionality of entire System.

Maintaining User accounts with reference the responsibility matrix

Managing the security permission and web parts creation, modification.

Managing the system according to the user requirements.

Providing technical support for Norton Antivirus, Norton Internet security, Norton 360, Norton online Backup, Norton Hotspot privacy, Norton Online Family and Norton products for Mac

Configuring the firewall in Norton product.

Backup and restore the files in secure online storage.

Analysis all kind of error in Norton Products.

Testing new virus and PUP based on their behavior/signature, and cascading report to the product lead dept about its impact on client s infrastructure.

Collecting feedback from client for the Norton Product and we will be providing repots to the concern department if any feature needs to be modified.

Fix all kind of threats (Virus, Spyware, Adware, Malware, Root kits, Trojan horse).

Providing efficient resolutions to the client.

Achievements:

Symantec level 3 Applause Award for the month of Feb 2012.

Symantec level 4 Applause Award for the month of Jun 2014.

Educational Qualification:

Bachelor of Engineering in Electronics and communication from M.I.E.T Engineering College (Anna University) with Second class (2008).

PERSONAL SNIPPETS :

Name : Aravindan R

Date of Birth : 13th OCT 1983

Sex : Male

Marital Status : Single

Nationality : Indian

Languages Known : English, Tamil and Hindi

Temporary Address : D91, 18th street 3rd cross

Periyar Nagar, Chennai 82,

DECLARATION

I hereby declare that all the information provided above, by me, is true to the fullest extent of my knowledge.

Place: Chennai

Date: 31-01-2017

Aravindan R

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