Customer Service Office

Connie A. Fergusson

***** ****** ***., *********, **. 93536 C: 661-***-**** *********@*****.***

Summary

Type 48 wpm/10 Key

Windows/Microsoft Experience

Collections/Accounts Receivable

Inspection/Quality Control - 3 yrs

Customer Service -13+ yrs

Skills

File/Records Maintenance

Collections/Acct. Rec.

Scheduling

Receptionist duties

Final, First Article & Receiving Inspection

Ability to read prints

Composite Assembly experience

Proficient Use of Inspection Tools and Techniques

Experience

Composite Technician (Temporary) 02/2018 to 04/2018

ITT CORPORATION 661-***-**** Valencia, Ca.

Employed on temporary basis, engaged in silicone & fiberglass lay-up work.

Also performed trimming, bonding, vacuum bag preparation and all other aspects of manufacturing procedures.

02/2017 to 02/2018

Self Employed (Ebay Sales) Lancaster, CA

Office Support/Q.C. Inspector 10/2015 to 02/2017

ARP FASTENERS - 805-***-**** Santa Paula, Ca.

Originally employed as office support scanning and filing orders, maintaining filing system and relieving receptionist during breaks. Held inspection position for last 10 months with company. Duties included final, receivable and 1st article inspection.

Receptionist/General Office Support 04/2004 to 10/2015

TITLE 24 DATA - 661-***-**** Frazier Park, Ca.

Responsible for answering phones, invoice processing and basic customer service. Also in charge of shipping reports, monitoring and ordering office supplies, processing advertising and collection of past due invoices. My employment with this family owned company was part time & intermittent due to suffering economy.

08/2002 to 04/2004

Homemaker and Volunteer Worker

Receiving /Final Inspector 08/2000 to 08/2002

AVK Products 661-***-**** Valencia, Ca.

Aside from inspection of incoming product and tooling, position involved all other aspects of processing jobs including first articles and final inspection. Experienced in reading blueprints and performing Rockwell Hardness testing on raw and finished product.

Customer Service Representative 11/1998 to 12/1999

Handyman Connection 661-***-**** Valencia, Ca.

Handled incoming requests for construction bids matching and scheduling work orders for staff of 30 craftsmen.

Performed basic customer service acting as liaison between craftsmen and customers handling complaints and requests.

References

REFERENCES: Linda Sneed 661-***-**** Will Woods 661-***-**** Jenny Cearny 661-***-**** Linda Hogan 661-***-****

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