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Supply Chain Customer Service

September 25, 2018

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Tom Hensley

707-***-**** E-mail –

High Energy senior level Operations executive/change agent business leader with 10+ years’ experience in highly regulated complex and technical industries, able to manage multi functions from the strategic level of implementation to tactical operations while keeping a customer focus. Supply Chain best practices that enable a business to scale to high demand opportunities and create cost savings improving gross margins.

Teach and Implement best-in-class processes to drive successful transition to full commercialization. Leadership skills that achieve results by collaboration with the operations team to develop and drive major initiatives in logistics efficiency and inventory management, as well as to develop strategic plans to improve productivity, quality, and efficiency.

Accomplishments and Skills

Developed Supply Chain Role within PDP/NPI process – Collaboration with Research & Development, Clinical, Commercial/Marketing, Operations, Legal and Finance departments

Established vendor base performance of 96% with Strategic sourcing and Supplier Collaboration

Implemented MRP Systems – (SAP, MS Great Plains, QAD, MS Dynamics 365)

Received the “Star Award” for reducing freight by $1M in a year (Negotiations and Lean Logistics)

Masters in Logistics Management

ISO 13485-16, 21 ISO 9001, AS9001, ITAR, ACE,


Lean Sensi/Six Sigma/e2e

Contract Negotiations, Development and Management

APICS Knowledge (MRP, “Pull”, S&OP, etc.)

Sarbanes–Oxley: SOX Section 404 knowledge

Logistics–Freight, Warehousing & Distribution

Strategic Sourcing and Supplier Quality


Vyaire Medical (formally Carefusion Respiratory) – May 2017 – Present

Sr. Director of Operations/Supply Chain – Responsible for Strategic Sourcing, customer service, global logistics, purchasing, Contract Management, inventory control, forecasting, warehousing, transportation

Implemented S&OP structure and improved sales to forecast by 28%

SCM develops and manages reports for data driven problem solver - Clinical and Engineering

Strategic Sourcing of Raw Materials and Contract Manufactures (CM’s) – Contracts owner

Work with team to develop and manage analytics, systems, and data management capabilities

Glidewell Laboratories – May 2015 – May 2017

VP of Operations (Prismatik Division Responsibility) – Management Skills that lead manufacturing, supply chain, global logistics, Sourcing, warehousing and Point of Contact for regulatory audits (ISO & FDA)

Developed Lean program and trained employees to Lean Concepts (Gemba walks- “Teach to see”)

Implemented MRP System database for $270M dollar part of the business (MS Great Plains)

Developed internal raw material 3PL program the reduced P.O.’s, Invoices and receipts by 22%

TE Connectivity/TE Medical (Tyco) – April 2012 to June 2015 (US, Mexico sites)

Director of Global Operations/Supply Chain - Directly supervised Planning, Customer Service, Purchasing, Vendor Management, Sourcing, P&L and Logistics

Developed “Pull” methods through-out the supply chain (Team develops creative - e2e processes)

Improved Vendor performance quality by 18% along with delivery by 16% within 1 year

Managed import/export compliance, ocean & air freight, forwarders, consolidators, brokers, and domestic transportation carriers; demonstrated proficiency working with U.S. Customs Brokers

Improved turns by 18% while bringing service levels up to 97%

Responsible for Supplier Quality and Approved Vendor List (AVL) qualification

Oversee Domestic and International Shipping/Receiving (Contract owner)

Train employee’s communication skills for vendor negotiations and support of internal customers

Boston Scientific– Electrophysiology/TriVascular, Inc./CryoCor, Inc.– March 2003 to April 2012

Title: Director of Operations - Supply Chain, Logistics, Manufacturing, Manufacturing Engineering, P&L

Responsible for inventory controls and Material accuracy (Robust security policies and procedures)

Developed scalable and flexible Supply Chain - customer focus processes and efficiencies

Responsible for setting up and managing third party logistics providers in multiple inventory locations and spare parts depots (Domestic and International)

Vendor Management - sourcing responsibility including quality and delivery performance

Responsible for S&OP Process, Sourcing and Procurement, contracts, MRP/SAP owner

Coordinate specialty programs with vendors – Developed Vendor Management program

Implemented 3PL program for components and distribution (Domestic and International)

Medtronic–AVE April 1998 to March 2003. Title: Director of Supply Chain Management

S&OP, Vendor Management, Shipping & Receiving, Sourcing, Purchasing, Supplier Quality, Contracts

Directs and organizes sourcing and negotiation of business terms and conditions, management of company’s purchasing contracts and managed supplier relationships

Responsible for logistics operations including transportation, 3PL providers, warehouse and distribution systems and procedures to ensure efficient and on-time deliveries

Implemented SAP into the division including seats at 3PL providers (Previous MFG PRO/QAD)

Received the “Star Award” for reducing freight by $1M in a year (Negotiations and Lean Logistics)

Abracon Electronics - December 1996 to April 1998. Title: VP of Operations/Site Director

Abracon manufactures and distributes electronic components to major OEM’s.

Day-to-day management and development of Operations staff

Implemented MFG/Pro QAD as the MRP System (Trained team to improve system knowledge)

Developed manufacturing in Korea, Japan and China (Sourcing and contracts responsibility)

Develop and trained Supply Chain Team (MRP Systems, contracts, order fulfilment, purchasing)

Advanced Sterilization Products (Johnson & Johnson) 1992 to Dec 1996.

Title - Operations Manager – Responsible for Manufacturing, Manufacturing Engineering, Technicians, Repair Depot, Sourcing and Contract Management

Received Shingo Award for Manufacturing Floor and Supply Chain Techniques

Created paperless manufacturing floor (routers, procedures, etc.)

Scaled Supply Chain Management process and systems improvements to support $600M in sales

SORIN Biomedical (formally Shiley/Pfizer) 1989 to 1992

Title - Materials Manager (1991-92) – Supervise 9 Buyer/Planners, 12 Shipping & Rec. employees

Worked with Production, Engineering, Sales, and PM to ensure we met customers’ deadlines

Created one of the original 3PL processes at this time (consigned from vendor)

Vertical Manufacturing - Injection Molding, precision machining, extrusion, final assembly

McDonnell Douglas Aircraft Co. - 1987 to 1989. Title - Production Supervisor & Material Planning

New England Patriots and Los Angeles Rams - May 1986 to Nov. 1987 - Player Defensive End


Executive Masters Program (EMBA) - University of California at Irvine

Masters of Science in Logistics Management - West Coast University, 1990.

Bachelors of Science in Business Administration - Cal State Long Beach, 1986


-Partners and Leadership (Accountability) - The Oz Principles, Certified Trainer (Lead by results)

-Six Sigma – Green Belt -

-Productivity Inc. – “Lean Manufacturing” (Trainer)

-PMI – Member 2005 - Project Management - Training Institute (PRTM Certification)

-APICS – Member since 2000

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