Customer Service Employee Relations

Troy A. Soronen

Mobile: 252-***-**** Email: ***************@*****.***

Professional Summary:

Honorably discharged veteran seeking a leadership role to provide guidance and encouragement to potential employees for their path to success and a meaningful life.

Proficiency with:

Business Analytics • Mediation Expertise • Self-motivated

Hiring and Retention • Leadership • Adaptable

Employee Relations • New-Hire orientation • Emotional intelligence

Personnel records maintenance • Motivational Speaking/training • Leadership

Excel, Word, Power Point • Dispute Resolution • Team Player

Education:

2017 Bachelor of Science: Human Resource Management

University of Mt. Olive- Mt. Olive, NC

2015 Associate of Arts: Pre-Liberal Arts

Johnston Community College- Smithfield, NC

Experience:

01/2012 to Present Leader/Trainer/Sponsor Temple Baptist Church Selma, NC

Conduct weekly leadership meetings • Motivational Speaking

Supervise amateur leaders and train where needed • Conflict management

Life-lesson coach

06/2009-10/2013 Technician/Trainer Wood Pest Control Smithfield, NC

Directed personnel, training and labor relations activities • Customer service

Conducted training sessions in a day to day work environment • Customer relations

Conflict Management. Records and employee evaluations • Management liaison

05/2004-06/2009 Driver/Trainer Reliable Tank Lines Selma, NC

Safety standards and protocols trainer • Quarterly training evaluator

Link between management and trainee • Mediator with work related issues

Contract administrator

Training and Certificates:

Joint S.A.S. Certificates: Business Analytics

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