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Customer Service Life Insurance

United States
September 27, 2018

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Shaynice Miller

Jacksonville, FL *****


Professional Summary

●Dedicated worker with 9+years’ experience in the warehouse operations and customer service support sectors.

●Organized and focused individual who exemplifies professionalism.

●Ability to stand, stoop, reach and walk for extended periods of time.

●Works well independently as well as a valued team member.

Professional Skills

●Data Entry

●Written and verbal communication

●Inventory control web-based tools

●Sound judgment

●Pallet jack

●Inventory scanning equipment

●Shipping/ Receiving

●Quality control

Professional Experience

Warehouse Associate (Fastrack Staffing) Jacksonville, FL 05/2017- 03/2017

Detailer UPS

●Measured over 30+ Pallets for UPS and FedEx on a daily basis with great accuracy.

●Operated invoice guns to scan and input the quantities placed in each box.

●Managed and recorded inventory counts in company computer systems for UPS and FedEx.

●Achieved exceptional levels of customer satisfaction through timely, accurate processing and order shipping.

●Ensured compliance with safety techniques in all aspects of daily work responsibilities.

Warehouse Associate (Remedy Staffing)

Revlon Warehouse Jacksonville, FL 11/2016- 02/2017

●Organized Revlon and displayed boards with glue guns, staples, and thumb tac’s.

●Unwrap pallets with a razor and place boxes on a separate pallet distinguishing the material number and batch number.

●Audited pallets and logged each vendor name and store number from the boxes onto a spread sheet to track.

●Cleaned display cases, shelves, and aisles to ensure high quality presentation.

Warehouse Associate (Randstad Staffing)

Shaw’s Southern Belle Frozen line Worker Jacksonville, FL 08/2016- 10/2016

●Labeled over 50+ boxes quickly and accurately according to company guidelines.

●Bagging seafood items; Scooped seafood to make crab and lobster patties.

●Received, store, and distributed materials, tools, equipment, and supplies throughout warehouse to sustain production activities.

●Maintained accurate inventory of materials and supplies on hand.

Sales Asssßsssociate

Spirit Halloween Jacksonville, FL 09/2015 03/2016

●Answer customers' questions about merchandise and advice customers on merchandise selection.

oItemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.

●Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.



Call Center Representative Jacksonville, FL 04/2013 08/2015

●Processing and Reviewing Claims; handling a high influx of inbound calls in a dynamic environment.

●Maintaining high level of quality to achieve high standard of customer satisfaction with the ability to serve members by explaining information, and resolving simple to complex issues; Working on multiple tasks and efficiently meeting the deadlines.

●Update Customers Existing Accounts specifically life insurance policies; make changes updating address, contact numbers; Changing beneficiary (Adding or Remove)

Abercromsbie & Fitch

Customer Service Associate Tallahassee, FL 06/2012 04/2013

●Responsible for answering phone calls promptly and in a courteous manner.

●DeasseveloÈap an in-depth knowledge of consumer products and services.

●Take inventory or merchandise to identify items to be reordered or replenished.

ẞ Jacksonville, FL 08/2006-06/2010

Florida A&M University. Tallahassee, FL. 06/2010-07/2014

sssFlorida State College. Jacksonville, FL. 082014-01/2015

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