Engineer Customer Service
Resume:
Lawrenceville Ga. *****
**********@*****.***
Phillip Torres
Objective
My skills also include setting up a calibration / repair lab to include beach stock and vender listing plus customer support. I have eighteen years experience using ISO 9000 / 9001 and 17025 procedures. I can use this experience to help improve any company in customer service plus improve company procedures to increase profit.
Experience
2016-Presnt KBRWyle / Honeywell Corporation Norcross, GA.
Contactor / Metrology Technician III
Performs administrative and management tasks to ensure program/project operating efficiency. Implements plans, policies, and procedures providing maximum cost/quality effectiveness.
Analyzes project requirements and provides information and instruction for operating, maintaining, trouble-shooting, repairing, designing, and modifying calibration procedures as appropriate.
Establishes operational plans and schedules manpower, materials, and facilities to meet contract requirements.
Maintain Agilent 13, 26 and 50 GHz Network Analyzer by using calibration / verification kits.
Preform receiving and shipping of all vendor calibrated equipment and to include managing RMA’s and payment arrangements.
2011-2016 Tektronix Corporation Duluth, GA.
Metrology Technician II
Provided training and conducts Operational Testing on Fluke and GE Biomed test equipment.
Conduct ISO 17025 surveys, isolate problems with procedures and implement engineering changes to GE and Philips test equipment.
Assisted Onsite teams in identifying problems and taking corrective action.
Setup Biomedical Onsite’s in Georgia, Florida, North & South Carolina and Virginia.
Maintain, troubleshoot, and repair complex electrical and electronic equipment and systems.
2010-2011 Amega Scientific Corporation Marlton, NJ
Field Service Engineer
Setup calibration standards to be ISO 17025 compliant.
Trained customers on the AmegaView CMS System and the Amega Server.
Instructed customers, managers in maintaining FDA regulation on Blood Banks, Freezers, Refrigerators, Incubators, and Liquid Nitrogen Tanks.
Sensor used RTD Sensor, Wireless Sensor, Wifi Sensor and RTS Sensor in Glycol kit.
The AmegaView CMS is 21 CFR Part 11 compliant, and works with your GMP, GLP facility.
2004-2010 Lexicon Technologies Conyers, GA
R&D Manager / Engineer / Lead Technician
Setup calibration standards to meet ISO 9000, 9001 standards.
Trained subordinates in programming and repairing: Symbol / Motorola (GSM Cell phones), Intermec, PSC Falcon RF Terminals, and Vocollect equipment.
Instructed managers in programming and repairing: Symbol, Cisco, Intermec IP Networks and access points, and NCR POS systems.
Organize and maintain lab and lab equipment on a daily basis (including calibration of equipment).
2003-2004 Ge Consumer & Industrial Duluth, GA
Technician III / Engineer
Calibrate testing instruments and installed or repaired equipment to prescribed specifications.
Helped maintain backlog, bench stock and test procedures to meet GE standards. Restored and calibrated biomedical test equipment.
Develop plans for programs or projects and examine engineering documents for completeness or accuracy.
Trained subordinates in electronic blueprint reading, AC and DC drive operation, programming and troubleshooting.
Education
1980-1984 Redstone Arsenal Huntsville, Al
B.A., RF Electronic Engineer and Computer Science.
Interests
Electronics, motorcycles, carpentry, computers.
Contact this candidate