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Customer Service Network Engineer

Johnson City, TN
September 24, 2018

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James Shawn Looney

P.O. Box ****

Johnson City, Tn 37615


Summary Of Qualifications

Over 8 years experience of testing and maintaining an area of cell site equipment for proper operation using FCC guidelines. Also maintaining records, performing call testing, ensuring test equipment is calibrated and in correct working order, and maintaining equipment inventory and repair/return records. In-depth knowledge of field operations, and involved in multiple tasks of varying complexity in the installation, checkout, operations, service, inspection, and system support of communications equipment.

During my military experience I managed, supervised, and trained four Communications Specialist. I provided hands-on demonstrations to team members. Delegated tasks and inspected work for quality assurance. Was responsible for over a million dollars of equipment, and always had 100% accountability. Worked with GTE LAN types of equipment in a space-limited environment. Reorganized and set quality standards to reduce costs and lower equipment downtime. Implemented training programs, improved morale and the respect of workers for each other. Very strong negotiation skills.

Professional Experience

Home Security Technician 01/2012-Present

ADT Johnson City Tn

Installs, dismantles, and reconstructs equipment required by customer or by an ADT order. Makes connections and required adjustments as directed. Test Operation of all components of each system to Operations center that monitors.Follows safety practices to safeguard against injury and damage to property. Use all test equipment properly. Work with Cat 5, Cat 6, and other types of wire as well as various tools and test equipment. Work in all types of area including attics & crawl spaces. Have very good listening and communication skills.

Premise Technician 05/2011- 07/2011

AT&T Morristown, TN

Responsisble for the installation, troubleshooting, and repair of AT&T VOIP U-Verse Equipment. Install Cat 5, Cat 6 and Coax cable on a daily basis. Work in attics and crawl spaces and on ladders up to 28ft. Work with a variety of hand tools and equipment. Maintain a company vehicle and all equipment and supplies. Meet and answer any customer questions and ensure that the customer is completly satisfied with work before levcing the premises. Work with a team and hand and hand with sales team. Daily questions can also lead to additional sales with customer.

Rural Mail Carrier 10/2008-12/2008

United States Postal System Johnson City, TN

Responsible for sorting, filing, and arranging high volumes of mail and parcels in a timely and orderly manner. Maintained a Government vehicle and performed daily inspections on vehicle. Responsible for accurately delivering mail and parcels on one of the largest routes in the office. Maintained 100% accuracy and organization at all times. Maintained a positive attitude and professional behavior every day.

Switch Technician 10/2006-9/2008

Sprint/Nextel Louisville, KY

Responsible for the advanced installation, operation, and maintenance of switching, data communications, and peripheral equipment associated with the Mobile Telephone Switching Office (MTSO). Coordinate installation, testing, and troubleshooting of transmission facilities (OC48, T3, T1, and DSO). Maintain system applications, ensure quality customer service and provide support to a varied user community. Update daily logs with site-specific information; and compose clear and concise reports for system documentation. Used applications such as: Unix, Windows, Excel, Word, and MS Office. Have a working knowledge of but not limited to Wireless data services including: EVDO, CDPD, CDMA, CSD, STP, Data communications including: routers, switches, Ethernet, hubs, TCP/IP, ATM, Frame Relay, Cisco Routers and ATM switches, Firewalls, Internet gateways. Used the following test equipment on a daily basis: T-Birds, spectrum analyzers, pilot scanners, Data Pro, and Protocol Analyzers. Maintained system applications and participated in cross-functional projects. Composed clear and concise reports for system documentation,

Field Technician

Nextel Partners, INC. Louisville, KY 6/200*-**-****

Responsible for maintaining and repairing Nextel’s cell site equipment and/or integrating EBTS equipment. This includes Preventative maintenance, Outage resolutions, and In-depth network system troubleshooting techniques. Coordinated Network Equipment delivery, installation, and ATP. Completed site audits, antenna sweeps, and spectrum sweeps. Also responsible for acceptance testing of new sites and a Preventative maintenance program.

Customer Service Representative 9/1998-62000

Tennessee Telemarketing Johnson City, TN

Assist customers with all types of request. Take a high volume of incoming calls. Handle various types of internet-based companies. Use problem solving skills as well as people skills on a daily basis. Assist other customer service representatives with problems as needed. Assists with all types of paperwork, faxes, and e-mail as needed. Relate to upset customers and stay focused on solutions.

Mobile Subscriber Transmission Supervisor 2/1997-2/1998

U.S. Army Ft. Hood, TX

Supervised and trained four Communications Specialist. Provided hands on demonstrations to team members. Delegated task and inspected work for quality assurance. Was responsible for over a million dollars of equipment, and had 100% accountability. Worked with GTE LAN types of equipment in a space-limited environment.

Transmission System Operator 6/1996-4/1997

U.S. Army Ft. Hood, TX

Maintained, Operated, Troubleshot, and Repaired line of sight multichannel radio terminals, radio access units, and Communications Security-COMSEC-devices. Worked with Asynchronous Transfer Mode Systems-ATM. Worked with fiber optic cable on some systems. Ran digital loop back test, circuit card test, as well as other test on equipment. Replaced circuit cards on an as needed basis. Was recognized with several awards and achievements for outstanding performance.

Small Extension Node System Operator 2/1994-6/1996

U.S. Army Ft. Hood, TX

Maintained and operated mobile subscriber equipment to include UHF and VHF radios. Operated generators, positioned, and configured equipment. Safely operated Hummvees, and generators in all weather, terrain, and visibility. Conducted scheduled maintaince weekly to ensure vehicle operations. Used technical manuals, schematics, hand tools, soldering guns, and other tools to effectively complete operations.

EDUCATION 7/1994 Mobile Subscriber Transmission Systems Operator Ft. Gordon GA


East Tennessee State University Johnson City TN

I have over 80 college credits in Criminal Justice.

Additional I have received numerous awards for my performance

Information and work skills in the military as well as my current job.

Was promoted early over peers. Was recognized with

Outstanding leadership skills on numerous occasions.

Mentioned to be very reliable and dependable.

Will get the job done.

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