Customer Service Microsoft Office
Resume:
JENEEN HULSE-AMADO
** ******** ***** ****: 978-***-****
Rindge NH 03461 Email: ***********@*****.*** Home: 603-***-****
WORK EXPERIENCE
Boutwell Owens & Co., Inc July 2016 – Present
Fitchburg, Massachusetts
Senior Project Coordinator/Estimator
• Ability to multi-task, prioritize and manage time effectively.
• Process quotes and purchase orders
• Negotiate pricing with outside vendors and ensure product is delivered within time standards.
• Work directly with Quality Assurance to resolve product or service problems by clarifying the customer’s complaint; determining the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Direct interaction with manufacturing managers for customer resolution; brainstorming efficiencies of work flow and product distribution.
• Coordinate quotes with outside vendors for specialized orders.
• Maintain contact with vendors to ensure that schedules run accordingly and are completed by deadlines.
WORK EXPERIENCE
Autajon – Two C Pack Systems Aug. 2012 – July 2016
Nashua, NH
Customer Service Lead
• Support Sales Team
• Training, coaching and ongoing development of CS team
• Timely processing of customers RFQ and orders
• Help resolve customer disputes
• Identify system and workflow improvements to enhance the team’s efficiency
• Knowledge of Microsoft office including Outlook, Excel, Word and Access.
• Inventory Management, Sales Orders and Purchase Orders.
WORK EXPERIENCE
Rand Whitney Packaging Aug. 2008 – Aug. 2012
Worcester, Massachusetts
Materials Planner
• Define the trends to order materials
• Schedule jobs to meet delivery dates
• Update managers of work to meet deadlines
• Follow up with suppliers and expedite purchase orders as needed to meet delivery dates
• Organize and maintain office files and electronic files
CONTINUING EDUCATION
• PPC Paperboard Packaging Bootcamp
• Microsoft Excel 2013 Level I and Level II
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