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Customer Service Microsoft Office

Location:
Rindge, NH
Salary:
52,000
Posted:
September 24, 2018

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Resume:

JENEEN HULSE-AMADO

** ******** ***** ****: 978-***-****

Rindge NH 03461 Email: ac65wl@r.postjobfree.com Home: 603-***-****

WORK EXPERIENCE

Boutwell Owens & Co., Inc July 2016 – Present

Fitchburg, Massachusetts

Senior Project Coordinator/Estimator

• Ability to multi-task, prioritize and manage time effectively.

• Process quotes and purchase orders

• Negotiate pricing with outside vendors and ensure product is delivered within time standards.

• Work directly with Quality Assurance to resolve product or service problems by clarifying the customer’s complaint; determining the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Direct interaction with manufacturing managers for customer resolution; brainstorming efficiencies of work flow and product distribution.

• Coordinate quotes with outside vendors for specialized orders.

• Maintain contact with vendors to ensure that schedules run accordingly and are completed by deadlines.

WORK EXPERIENCE

Autajon – Two C Pack Systems Aug. 2012 – July 2016

Nashua, NH

Customer Service Lead

• Support Sales Team

• Training, coaching and ongoing development of CS team

• Timely processing of customers RFQ and orders

• Help resolve customer disputes

• Identify system and workflow improvements to enhance the team’s efficiency

• Knowledge of Microsoft office including Outlook, Excel, Word and Access.

• Inventory Management, Sales Orders and Purchase Orders.

WORK EXPERIENCE

Rand Whitney Packaging Aug. 2008 – Aug. 2012

Worcester, Massachusetts

Materials Planner

• Define the trends to order materials

• Schedule jobs to meet delivery dates

• Update managers of work to meet deadlines

• Follow up with suppliers and expedite purchase orders as needed to meet delivery dates

• Organize and maintain office files and electronic files

CONTINUING EDUCATION

• PPC Paperboard Packaging Bootcamp

• Microsoft Excel 2013 Level I and Level II



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