Microsoft Office Information Technology

Carmen Flores

Cell: 314-***-**** *.************@*****.***

www.linkedin.com/in/carmen-flores-307466111

**** ****** **. ***** *****, MO 63109

Summary

5+ years of experience working in the information technology and services industry. A highly motivated, focused and quick learner. I am looking to advance my career in a dynamic environment that will allow me to grow by developing, implementing, and supporting the success of a company to increase awareness on prevention of security breaches.

Education

Master of Science in Cyber Security Expected Graduation: December 2019

Maryville University, St. Louis, MO GPA: 4.0

Bachelor of Science in Computer Operations Graduation: January 2006

Southwestern College, Winfield, KS

Skills

Proficient in: Experience with:

- Wireshark - Offensive Tools (Kali Linux)

- Networking Tools (Nmap, Tracert, Network Miner) - Attacking vulnerable VMs (Metasploitable 2)

- Forensics Tools (Autopsy, FTK Imager, Opanda, Cyberchef) - Cryptography (DES, AES, RSA)

- Web development (HTML, CSS) - Penetration Testing

- Microsoft Office - Database Languages (SQL)

- Virus Total

Projects:

- Phishing Attack Simulation conducted in Metasploit

- Configuring Splunk (setting up listener and forwarder to collect logs)

- Creating Snort Rules

- MITM Attack with Ettercap

- Digital forensic projects (analyzing metadata, steganography)

- Brute Force Tool and HexCat (cracking passwords)

Experience

Verizon HOA Bulk Experience Specialist St. Louis, MO August 2012 – October 2018

Liaison to 70 Verizon residential property accounts

Oversee analysis and resolution of billing discrepancies

Analyze and identify the root cause for order fall outs using Verizon provisioning SQL systems such as iVAPP, NOCV, Optix, and iGO

Identify operational processes, inefficiencies and recommended necessary improvements

Verizon Senior Order Management Specialists St. Louis, MO August 2010 – August 2012

Navigated a DOS like system, called NOCV, to correct technical and systematical errors on service orders in Verizon’s back end systems

Assist with technical documentation and projects for issues and procedures as needed by business

Troubleshoot computer and connectivity issues for student, faculty and staff

Knowledge of computer device hardware (routers, set top box equipment, mobile device, tower)

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