Engineer Microsoft Office

MUZAMIL AHMED

551-***-**** *********@*****.*** https://www.linkedin.com/in/muzzahmed2020/ Jersey City, NJ 07306

EDUCATION

WILMINGTON University- School of Computer Science & Information Technology New Castle, DE

Master of Science in Information System Technology G.P.A: 3.20/4.00 May 2017– Dec 2018

ST. PETER’S UNIVERSITY Chennai, India

Bachelor’s in mechanical engineering, G.P.A: 3.10/4.00 Jun 2010 – May 2014

SKILLS

Databases- MySQL, Aginity Par Accel, Microsoft Access, SQL Server, T-SQL

Data Analysis- Microsoft Excel, Apache, R-Studio, Hive, Rapid Miner

Certification: MTA- Microsoft Technology Associate- Database Administration Fundamentals

Programming Languages- SQL, R, Python

Tools and IDE- EXCEL, MYSQL Workbench, Tableau 8, IBM SPSS Modeler & Statistic, SISS, Hortonworks, VMware, Microsoft Office, Eclipse, NetBeans

WORK EXPERIENCE

HCL TECHNOLOGY LIMITED CHENNAI, TAMIL NADU, INDIA (May 2014 – Feb 2015)

Junior Engineer

Provided base level IT support to non-technical personnel within the business.

Managed call flow and responded to technical support needs of customers.

Managed customers' expectations and experience to a high degree of customer satisfaction.

Created documentation that empowered and enabled user community.

CSS CORP CHENNAI, TAMIL NADU, INDIA (July 2015 – Aug 2016)

Applications Engineer

Worked for "VONAGE"(VOIP) as a Technical support agent.

Used ticketing systems to manage and process actions taken.

Identified and solved technical issues with a variety of diagnostic tools.

Followed up with clients to ensure optimal customer satisfaction.

Always Demonstrated professionalism and courtesy with customers.

Installed software, modified and repaired hardware and resolved technical issues.

PROJECTS

Predictive Analysis of Home Depot and Lowe’s Store [R, Tableau]

Preprocessed county wise data of two stores, calculated percentage change in income and other factors for these areas

Normalized the data and developed a linear regression model, discovered the underserved county’s where they can open

Applied model to pre-existing data and predicted new stores opened in that time span.

Weather Data [R, Tableau, Excel]

Handled missing values and Visualization with the help of Tableau Dashboards

Performed Linear Regression and Created Decision Tree to predict the weather data

Calculated relation between delay in flights and weather conditions.

Internet Banking Service [PHP, MySQL]

Led the team of four to develop online banking website using PHP to manage customer money online in an appropriate manner which included ATMs transaction and online transactions with change password and make various transactions online using security code.

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