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Customer Help Desk

Louisville, KY, 40258
September 24, 2018

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Nicholas Duffer

**** ******** *****

Louisville, Kentucky 40258

502-***-**** / 502-***-****


ITT Technical Institute; Louisville, Kentucky 2005 - 2010 Bachelors of Applied Science Degree in Information Systems Security GPA: 3.61 Graduated: July 2010

Associates of Applied Science Degree in Computer Network Systems GPA: 3.46

Graduated: June 2007

Employment History

Arvato Digital Services September 2018-Present

Wiping & Imagining 2

● Responsible for complete wiping of all data off of returned laptop/desktop units and reimaging units with fresh install of Windows 10

Manpower @ FLEX January 2018-June 2018

Repair Tech 2

● Responsible for testing customer desktop and laptop units and make repairs where needed as well as Imaging unit to reset them back to factory settings when needed Radial Louisville, Kentucky August 2017- January 2018 Order Picker

● Responsible for picking items for incoming orders in a timely manner for processing and shipping

Geek Squad Brooks, Kentucky October 2016- November 2016 Desktop Repair Tech

● Responsible for troubleshooting and repairing customer desktop unit problems

● Did reimaging of corrupt Operating systems on customer PCs Compucom Louisville, Kentucky July 2016- September 2016 Help Desk Technician

● Provided End user support to customers via telephone United Parcel Service Louisville, Kentucky May 2006 – July 2014 Package Handler

Job Accomplishments: Became a leader to help peers finish the job Amazon Shepherdsville, Kentucky August 2014- July 2016 Associate

Responsible for products getting packed and loaded onto the correct carrier trailers Awards & Accomplishments

Have received perfect attendance awards at both school and work. Responsible for setting up the touchscreen voting booth and other devices for the precinct

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