DIANE MILLER

**** ********* *********, ******, ** 60503 C: 630-***-**** ac65t5@r.postjobfree.com

SUMMARY

Programmer/supervisor with management experience and exceptional people skills. 30 years of experience planning, developing and implementing processing and reporting programs Responsible for leading development and support teams for multiple complex systems.

SKILLS

Computer proficient

Training and development

Client-focused

Results-oriented

Microsoft Office

File/records maintenance

Quick learner

Creative Problem Solving

EXPERIENCE

01/2011 to 08/2016

Systems Supervisor

Blue Cross Blue Shield of Illinois Chicago, IL

Provided leadership for 8 programmers and their projects

Trained staff new employees in procedures and systems

Prepared staff evaluations and reviews for project team of 8 people

Managed all projects for 12 to 24 insurance processing systems

Identified and resolved productions issues with several systems.

Guided end users and programmers to complete several major system upgrades successfully and within budget.

01/2001 to 01/2011

Systems team Lead

Blue Cross and Blue Shield of Illinois Chicago, IL

Maintained multiple databases to keep track of all company interactions with outside customers and clients. This allowed the management to track customer issues for faster resolution and customer satisfaction

Conducted analysis to address production outages /issues which led to faster resolution and very little downtime for critical systems.

Responsible for all interaction with non-technical end customers and helped them to create the requirements for systems enhancements based on their needs.

07/1998 to 03/2001

Senior Developer (contractor)

Innovative Systems Group Inc Glen Ellyn, IL

As contractor was assigned to several companies to provide program enhancements for year 2000 logic in various cobol programs. These companies requested me by name due to my ability to complete these programs and changes quickly to meet short deadlines.

Lead several programming teams working on various high profile health insurance projects to meet government end dates.

09/1979 to 03/1998

Senior Associate

CNA Insurance Chicago, IL

Systems engineer and programmer support on team of technical experts who provided support to entire computer programmers for entire company.

Analyzed and recommended commercial systems tools before installing on company mainframes.

Created several mainframe interfaces to facilitate the use of new software packaged purchased elsewhere.

Provided phone, text and walkup requests for help in resolving systems problems for programming staff. Was on call 24/7 for help requests.

Provided instructional classes on how to use new software at a monthly technical meeting for programmers.

Specialized in providing conversion applications when new outside companies were purchased and need to convert their banking processing to CNA's systems

Creative special reports which identified monetary irregularities during company takeovers and possible fraud.

Installed and maintained software which provided monthly accounting to various states for escheatment of unclaimed funds.

EDUCATION AND TRAINING

Associate of Applied Science

Waubonsee Community College - Aurora Downtown Campus Aurora, IL

ACTIVITIES AND HONORS

Mensa of Illinois.

Voices of Diversity (choir Interpreting) at Blue Cross/ Blue Shield of Illinois

Second degree Black Belt Shori Goju Karate

Completed Associate program in Sign Language Interpreting

Former License Practical Nurse

Member PPA -Professional Photographer Association

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