Amos Jesse Cruz, PMP, CSM
email@example.com San Francisco, CA 510-***-****
Learning, technology, and project management professional with over ten years of experience planning and delivering customer experiences crafted to achieve targeted strategic objectives, promote ongoing engagement, and encourage continuous improvement. Experienced leading stakeholder engagement, requirements gathering, process modeling and improvement, budget and resource management, people development, change management and communications, and training development and delivery. Applies systems thinking to analyze interrelated topics and bring them together to achieve big picture outcomes. Combines project management, Agile methodology, and Human-Centered Design Thinking capabilities to facilitate thoughtful conversations and deliver innovative solutions, programming, and learning experiences.
NOTABLE CAREER HIGHLIGHTS
Managed a team that collaborated across client and vendor stakeholder groups to develop user personas and experience maps that informed design and delivery of a training and communication plan for a mission critical case management system launch. The plan included developing learning products and services that resulted in a seamless user experience to and through Go Live.
Developed and operationalized a secondary school student and faculty computer training program and curriculum, trained and mentored counterparts, coached the student rugby team, built a telecommunications center, conducted a community engagement campaign, managed a budget and grant funding, and implemented a resource management system resulting in positive cash flow for the school.
Deloitte Consulting LLP, Arlington, VA September 2012 – July 2018
Developed a project plan, outlining key milestones, deliverables, meeting cadence, and dependencies based on multi-year release schedule for a large systems integration project.
Applied Agile principles towards work item management, coordinating project team member efforts around Agile ceremonies such as developing user stories, sprint planning, backlog grooming, conducing sprint retrospectives, and daily huddles.
Organized weekly project management office (PMO) meetings to coordinate progress towards completing a large healthcare technology transformation project, providing strategic recommendations and coordinating efforts with other contractors and technical teams.
Conducted weekly technical sessions to capture and validate solution requirements and dependencies from 100+ stakeholders.
Facilitated Customer Relationship Management (CRM) system functional requirements sessions with call center nurses to model existing business processes, identify needs, validate functional requirements, and develop a training plan and materials to support end-user adoption of the solution.
Learning Experience Design, and Delivery
Led a team applying a Human-Centered Design approach to develop user personas and journey maps, which were used to design and implement a training and learning plan
Developed a blended learning solution with products including facilitated workshops, instructor-led trainings, learning modules, micro-learning videos, and quick reference guides, all housed on a single easy to use web portal.
Redesigned webinar scripts for a training series used by a globally deployed staff accessing and applying a capacity building methodology and toolkit.
Implemented a user-readiness communications campaign and a post-deployment user support effort to promote adoption through engagement. The campaign including using a change network to spread awareness and solicit continuous feedback, which informed the design and delivery of a support center using a “people helping people” empathy model.
Maintained budget for initial contract award year and developed an option year budget, outlining objectives, resources, services, and deliverables for an additional year of support (valued at $1.2 million).
Event Programing, Planning, and Delivery
Led efforts over two months to plan, design, and deliver an inaugural and second annual all-day learning workshop for Learning and Talent Development Executives from different organizations and government offices.
Drove and provided oversight for design, planning, and delivery planning including: speaker outreach and briefings, facilities, catering, and logistics, marketing and registration, day-of roles and responsibilities, event communications, post-event debriefing and participant surveys, budget management and compliance.
Amos Jesse Cruz, PMP, CSM
firstname.lastname@example.org San Francisco, CA 510-***-****
PROFESSIONAL EXPERIENCE (continued)
Organizational Change Management (OCM) and Transformation
Led efforts to develop an organizational change management strategy, capability transfer plan, and a change readiness approach based on stakeholder interviews with impacted functional teams.
Supported DevOps organizational transformation planning activities (including stakeholder interviews to develop an optimal onboarding experience leveraging user personas, technical lessons learned, a community of practice, and a technical immersive learning school).
Developed a strategic roadmap and conducted design sessions with targeted project teams to identify best practices and create a framework for Agile adoption aligned with organizational goals, culture, and resources.
Analyzed available and planned training resources, then developed an approach and recommendation for promoting Agile understanding, process adoption, and promoting business process improvement efforts across targeted project teams.
Managed project resources, adjusting team composition based on skillsets, adjusted scope, and available budget.
Workshop Design, Development, and Delivery
Managed a small team responsible for the design and development of a five-day workshop focused on providing foundational finance topics for field officers and building targeted capabilities needed within their specific roles and responsibilities.
Organized a support team and managed planning and logistics to support delivery of multiple a job architecture workshops aimed at engaging stakeholders from all business units within the organization and identifying current and target state job competencies and proficiencies by level.
Collaborated with technical teams to incorporate content, case studies, and vignettes into a workshop format designed to complement and reinforce traditional lecture delivery with interactive, group, and read-ahead activities.
Conducted leadership briefings with keynote speakers, subject matter experts, and workshop leadership to ensure alignment on workshop logistics and deliver a smooth employee experience.
Created project budgets and forecasts outlining resource allocation to ensure delivery on time and on budget.
Developed and distributed training communications to promote continuous feedback and improvement
Employee Engagement, Rewards and Retention
Developed budget forecast for a Cloud certification, training, and rewards program, providing quarterly selection and budget updates to Cloud service area leadership.
Facilitated sessions with practitioners, talent teams, Cloud vendor leads, and Cloud service leadership to design a reward, recognition, and retention strategy. These sessions resulted in a process to identify qualified practitioners with targeted Cloud experience and engaging them in vendor training and certification programs.
Created and delivered targeted communications for diverse audiences including leadership, technical teams, and broader employee populations.
OTHER PROFESSIONAL EXPERIENCE
Federal Semester Student Experience and Support Lead, University of Maryland, College Park, MD 2010 – 2012
Dingman Center for Entrepreneurship Technology Transfer and Commercialization Consultant, Technion, Israel 2011
Asian American Studies Student and Community Outreach Lead, University of Maryland, College Park, MD 2009 – 2010
Electronic Waste Research Analyst, Research Triangle International, Research Triangle Park, NC 2009
Computer Studies Instructor and Curriculum Designer, Peace Corps, Western Samoa 2004 – 2008
eLearning Certificate, Instructional Design and Technology George Mason University – Fairfax, VA
Master of Business Administration Robert H. Smith School of Business, University of Maryland – College Park, MD
Master of Public Policy, Technology and Development University of Maryland – College Park, MD
Bachelor of Science, Computer Engineering California Polytechnic State University – San Luis Obispo, CA
CERTIFICATIONS AND AFFILIATIONS
Project Management Professional (PMP), PMI
Certified ScrumMaster (CSM), Scrum Alliance
Deloitte Faculty Excellence (DFX), Deloitte Consulting
Scaled Agile Framework Agilest, Scaled Agile
Registered Yoga Teacher (RYT) 200, Yoga Alliance
Wilderness First Aid, National Outdoor Learning School