Customer Service Sales Representative
Resume:
ODUJOKO, ADEBOLA
CUSTOMER SERVICE PROFESSIONAL
**********@*****.***
Isolo, Lagos.
Skilled and meticulous Customer Service Professional with an exceptional record of strong customer service. Able to handle a wide variety of product telephone inquiries with top-notch courtesy and professionalism. Outstanding multitasker who thrives in a fast-paced high-pressure work environment. Core Qualifications
• Solid foundation of customer care and relations, with vast experience in the field.
• Extensive experience in sales retention.
• Strong familiarity with the telecommunication industry.
• Superior grasps of customer needs and inbound retention strategies.
• High organization and interpersonal skills.
• Good written and oral communication skills
• Coordinate with internal stakeholders to identify clients at risk of termination and execute proactive outreach and intervention
PROFILE
Customer Retention Executive
To support and provide superior customer service via outbound calls and e- mails.
Identify and implement strategies to improve quality of service, productivity and profitability, track customer complaint and resolution.
Handle complex and escalated customer service issue.
Process compensation, reimbursement, waivers and refunds for customers.
Enhance and manage business relationships with both existing and new clients.
Identify inactive (or dormant) subscribers and get them active on the network.
Suggest initiatives and solutions to improve experience of customer and maintain customer loyalty e.g. Retention campaigns and programs.
Develop and maintain excellent relations with new and existing customers resulting in increased levels of customer retention.
Perform other duties as assigned.
EXPERIENCE
IPNX Nigeria Limited
Oct 2016 > Current
Retail Support (Call Centre)
Ensure Customer satisfaction at every contact via Phone, emails and other online medium
Customer Engagement, Email handling and Ticket (OTRS) accuracy
Customer Retention
Maintain a high completed Call rate
Escalations
IPNX Nigeria Limited
Mar 2015 > Oct 2016
Promotional Venue Executive
Marketing and Direct Customer Relation.
Data entry.
The Heart of Europe
Mar 2014 > Nov 2014
Sales Representative
Promotes/sells/secures orders from existing and prospective customers through a relationship-based approach.
Contact prospective customers in a timely manner and ensure customer loyalty to the company.
Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
Cassie Creek Consulting
Limited Jan 2014 > Mar 2014
Teaching
English Language Tutor
C.A.C Grammar School
Gbonmi, Osogbo, Osun State
2012 > 2013
PUBLICATIONS/PRESENTATIONS
Neo-Colonialism And Its Effect On Africa: A Case Study of Nigeria's Eco-Political System (1999-2011) (BSc.)
Undergraduate Final Year Project
2012
COMPUTER SKILLS
Proficient in all Microsoft Office applications.
Customer Contact Centre
To support and provide superior customer service physically.
Maintain excellent knowledge of products and service in order to understand customers need(s).
Data Entry; Keep records of customer interactions and transactions.
Monitor accuracy of database info.
Payment collection/Cash transaction.
Account opening.
Resolve issues arising from billings.
IPNX Nigeria Limited
Dec 2014 > Mar 2015
EDUCATION
Professional Post Graduate Diploma in Project
Management
Project Management Professional Institute
2013
B.Sc. (Hons) International-Relations - Second Class, Lower Division.
Lead city University Ibadan, Oyo state
2008 > 2012
Oakland Comprehensive High school, Senior Secondary School Certification Okota, Lagos.
2007
Jack 'n' Jill Children School Ilasamaja, Lagos. First School Leaving Certification 1995 > 2001
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