A position in IT operations assisting in technical and developmental support of a computer network, to help resolve end user computer problems providing solutions with good communications and service skills.
IT Support Technician - Tier 3 8/10 – 2/11
Volt Workforce Solutions - Microsoft Redmond, WA
Provided Tier 3 support to MS partners and customers by resolving complex problems with Microsoft online services business productivity suite and Office 365.
Knowledgeable on product support concepts and methods for a large enterprise environment.
Knowledgeable with e-mail delivery process and troubleshooting.
Knowledgeable of Microsoft Exchange, Active Directory, Azure, SharePoint, Windows 7, Vista, XP, Server, PowerShell, MS Office 365 products and other messaging applications.
Provided technical consultation, training and support to other help desk tiers.
IT Support Technician - Tier 2 10/07 – 8/10
Tek Systems - Boeing Kent, WA
Help desk subject matter expert or focal person for remote access troubleshooting.
Remote access problem solving concerning VPN and mobile devices in a high security environment.
Provided extensive second level technical support involving various applications scripted for a large enterprise environment.
Virtual set-up and troubleshooting Windows 7 and XP on employee home workstations/laptops.
Resolved workstation and user account problems in an Active Directory environment.
Experienced with ticketing software and documentation.
IT Support Technician 12/05 - 10/07
Christian Faith Center Federal Way, WA
Provide end-user support for basic technology and application questions and problems.
Knowledgeable of Windows OS configuration in a domain server environment supporting MS Office and Adobe related products.
Initialized setup and workstation support to users, installing drivers, configuring of various third-party applications, software / hardware upgrades, etc. and extensive troubleshooting on Windows OS.
Knowledgeable of implementing Windows deployment through Remote Installation Services on Windows Server.
Created and maintained user and computer accounts in Windows Active Directory and knowledgeable of applying group policies, Exchange email and permissions.
Administrated IP based telephone system.
Preformed configuration of Mac OS with a Windows Server environment.
Maintain records, logs and archived reports of requests. Created inventory records with Excel of product licenses and hardware items.
CDL Driver/Customer Relations 9/01 - 7/05
Franklin Iron and Metal Co. Dayton, OH
Daily provided friendly customer service; interacted with several by name.
Transported material in a timely manner to customers; educated them on how to package/stack material for safe handling.
Initiated follow up calls/visits to ensure they were ready to accept delivery of their raw material so they could continue their business.
Assisted in training new drivers their route & specific customer needs.
Maintained accurate records of company equipment and resources.
Upheld an accident-free record with CDL-A license.
Built a computer for the dispatching dept.; known as the "unofficial" computer support.
Verified packing slip accuracy with customer at time of delivery.
Bellevue College, Bellevue, WA 2007
Tri-State Training School, Middletown, OH 2000
Dominion College, Des Moines, WA 1996-1997
Miamisburg High School, Miamisburg, OH 1994