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Customer Service Assistant

Charlotte, NC
September 23, 2018

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Jeri Colbert

***** ******** ******, *********, ** 28031 704-***-****


University of North Carolina at Charlotte Department of Anthropology Teaching Assistant Introduction to Anthropology Spring 2018

+ Held office hours and worked with students to ensure their success with the course material

+ Provided feedback on forum responses

+ Proctored exams and organized test sheets, answer keys, and OpScans University of North Carolina at Charlotte IT Service Desk Senior Client Support Technical Assistant April 2015- August 2018

+ Supported University provided IT resources, including Canvas, Wi-Fi, user accounts, email, software, and hardware

+ Thought critically about customer issues, determined the root cause, and solved their problems effectively

+ Provided technical support and assistance via phone, email, and online ticketing system to faculty, staff, and students

+ Oversaw training and the development of templates for professional office use

+ Assisted in the hiring process of new student employees as well as helping to conduct orientations and touch-base meetings alongside my co-workers

Skills & Abilities

+ Proficient in Microsoft Office Suite

+ Trained in Security Awareness

+ Experienced in Customer Service and


+ Field research

+ Applied research


University of North Carolina at Charlotte, Charlotte, North Carolina

August 2014- May 2018 GPA: 3.69

Bachelor of Arts in General Anthropology

Minor in Urban Studies

North Carolina State University, Raleigh, NC

Ethnographic Field School May 2016- July 2016

Non-Degree Seeking Student attending a faculty-led study abroad program in Panajachel, Guatemala.

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