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Customer Service Sales

Location:
Schaumburg, IL, 60193
Posted:
September 23, 2018

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Resume:

Luciene Mangels

*** ********* **** **** **, Schaumburg, IL 60193

407-***-****

ac65e8@r.postjobfree.com

Objective

To obtain a job within my chosen field that will challenge me and allow me to use my education, skills, and allow for future growth and advancement. I can offer your company enthusiasm, dedication, great responsibility, and good b ehavior. Skills & Qualifications

● I have implemented a floor plan that allowed me to serve 10 or more customers an hour, on the register and sales floor, which greatly increased customer recommendations and referrals.

● Proficient at multi-tasking. Able to answer phones, maintain sales, and treat customers with attentive respect under stress.

● Fluent in Portuguese and English. Able to understand and speak Spanish within limit.

● Competent with Windows. Knowledgeable of Microsoft Office. Experience

Guest Service Representative – Response Marketing Systems, Inc. 407-***-****

(Simon Mall Orlando, Vineland Premium Outlets) 407-***-**** July 2015 – O ctober 2017

● Provide quality customer service at high volume mall location

● Solve customers’ issues

● Sell gift cards, promotions, and collect payments by accepting cash, check, or credit cards from customers; providing change for cash returns

● Verified credit acceptance by reviewing driver’s license, operating credit card authorization system

● Responsible for closing store and balancing cash drawer by counting cash at beginning and end of work shift

● Assisted with tracking purchases associated with daily and weekly inventory to ensure monthly budgetary restrictions were not exceeded

● Direct customers to correct location of stores at Simon Mall

● Answer, screen and refer calls, and take messages for managers and co-workers Secretary – Gaston, In

(105 Canterbury, Bolingbrook, IL 60440)

2011 – 2014

● Trained new employees

● Provided customer service skills through face-to-face interactions with customers and staff

● Answered telephone, screened and referred calls, and took messages at family business

● Maintained calendar and scheduled appointments

● Established and controlled filing systems, including files for internal and external correspondence

● Accessed, input, and retrieved data from computers and files appropriately

● Edited, reviewed, and generated billing statements

● Preformed clerical duties including faxing and managed incoming and outgoing mail

● Operated standard office equipment as needed to perform tasks

● Created and updated records ensuring accuracy and validity of information Cashier/Sales Associate – Marshalls

2007 – 2010

● Provided customer service skills through face-to-face interactions with customers and staff

● Collected payments by accepting cash, check, or credit cards from customers; providing change for cash returns

● Verified credit acceptance by reviewing driver’s license, operating credit card authorization system

● Assessed customers’ needs and provided information on product features

● Answered telephone, screened and referred calls, and took messages for managers and co-workers

● Remained knowledgeable on products offered and discussed available options Education

Valencia College – Orlando, FL

2007-2012

Auri Verde High School– Janeiro, Brazil

1995-1999

References

Jessica Hernandez Maria Hernandez

ac65e8@r.postjobfree.com 407-***-****

321-***-****

Lawrence Gaston

ac65e8@r.postjobfree.com

630-***-****



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