STAIGE KERN

*** ******* ****** 919-***-****

Raleigh, NC 27609 ac6575@r.postjobfree.com

EXPERIENCE SUMMARY

Ability to track and manage open items in testing and training, work under pressure, and balance

multiple tasks, including a defect scrub effort of 400 defects with 20 engineers in a 4 month span.

Relationship experience managing off-shore and local teams of testers validating various products.

Management skills leading tests deployed on blade servers using MySQL database – configuring,

upgrading, and installing servers

Analytical skills with experience turning requirements, business rules, and specifications into test

plans, test cases or test conditions.

TECHNOLOGY SKILLS

Hardware: IBM 4690, SunSparc 2000, IBM Aptiva (applications tester), Sun ES3000, HP 450, TekServer II

Software: Microsoft Project, Microsoft Office (Power Point, Excel, Word, Access)

OS: Linux, Sun Solaris, UNIX, Windows, Windows 7, Windows 10

Test Tools: ClearQuest, Autotester, Test Expert, eTest

Tools: Visio, Procomm, TCL, Nistnet

Database: MySQL, SQL Server 2005, SQL Server 2008, SQL Server 2013

Computer Languages: Visual BASIC, Visual C# 2010

PROFESSIONAL HISTORY

NC Department of Revenue 2018

Document Preparation Specialist

Manually prepared Individual Income tax returns for continued processing and refund payment

CFI - College Foundation, Inc. 2016 –2017

Quality Assurance Analyst

Used time management skills and abilities to multi task within tight deadlines to maximize results

Participated in the continuous improvement of test processes for best practices and worked with developers to improve software product quality as well as identified root cause analysis

Created effective unit and component level test cases to verify product compliance to requirements

Executed test cases in feature, system, regression, and performance test suites

Reported defects and tracked defect resolutions and verified defect fixes

Assisted with delivery and support to clients

Worked with other Quality Assurance Analysts, Developers and Project Leads as required in supporting processes, applications, tasks and projects.

Performed Test Lead activities on projects as needed, especially with hot fixes

CTG at Toshiba Global Commerce Solutions, RTP, NC 2014 – 2015

Quality Assurance Test Engineer

Created and executed test plans to validate POS product using SQL Server 2008, 2013

Successfully installed various system components in a modified Agile environment on IBM 4690

Mentored peer colleagues on the Product Loyalty Management System (PLMS)

Executed scripts to upgrade servers/blades for access of the loyalty system

Organized/managed the test process

Staged/set-up test environment including hardware and software installations

Hill-Rom, Cary, NC (now Perigen) 2012 – 2013

Test Engineer/Business Analyst

Provided mentoring and direction to junior testers.

Created effective unit and component level test cases to verify product compliance to requirements

Executed test plans and test cases to validate robustness of the product in an Agile environment

Gathered and analyzed customer requirements, business needs, and project objectives to write detailed functional requirements

Modified requirements and/or added new requirements per the defect fix or scope of the feature

Miller-Motte College, Raleigh, NC 2011 – 2012

Adjunct IT Instructor

Developed IT curriculum, and taught up to 20 semester hours of college credit coursework in the areas of Word Processing and Introduction to Computers

Demonstrated the Microsoft Office product suite to faculty as needed

IT-SENTRY, Raleigh, NC 2010

Account Executive

Developed leads among resellers, VARs, and end users, and demonstrated the product as needed.

Disseminated feedback internally gained from client experiences and issues to facilitate product improvements and enhancements

TEKELEC, Raleigh, NC (now Oracle) 1997 – 2010

Software Verification Engineer

Executed scripts to upgrade servers/blades for configuring network elements of a telecom network

Provided delivery documentation (installation instructions, known defects, etc.) to clients

Created and executed tests in feature, system, regression, end-to-end, and performance test plans

Provided oversight and direction to testers (including offshore and onshore) for multiple projects ensuring requirements traceability and timely defect management.

Created detailed project documentation and plans (where applicable), including Scope definition, testing approach, test plans, scheduled document reviews, and provided stakeholder presentation where needed

Tracked software bugs and reported status regularly, sometimes on an epic scale (400 defects in 4 months with 20+ engineers)

Using Test Expert, designed test plans to validate software and identify defects found in test execution and provisioning of network traffic with Procomm and TCL scripting on Solaris, Linux, and Windows.

Responsible for tracking and resolving project issues and escalating issues appropriately and on a timely basis. Communicated status, defects and progress clearly and consistently, oftentimes reporting status twice daily to the management team.

EDUCATION

Master of Science, Computer Science, Rensselaer at Hartford, Hartford, CT

Bachelor of Arts, Spanish, Clemson University, Clemson, SC

ADDITIONAL COURSES AND SEMINARS

Microsoft Project Level I, Raleigh, NC

Visual C# 2010, Raleigh, NC

LANGUAGE SKILLS

Proficient in Spanish

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