Angelita Fleming

Summary of Qualifications

●Technically minded, understands and learns new systems and procedures quickly and in an organized manner

●Active Listener, listens to understand the problem described and knows when to ask clarifying questions

●Strong Communication Skills, able to describe the solution to a computer problem in a way that a nontechnical person can understand

●Trouble-shooter, able to quickly identify and resolve problems and escalate as needed

●Analytical, able to evaluate network and system performance and determine best course of action

Education

ITT Technical Institute, Carmel, IN 09/2013 – 03/2016

Associate of Applied Science, Network System Administration

Relevant Coursework

●Client-Server Networking I & II

●Information Security

●IP Networking

●Microsoft Word

●ngComputer Structure and Logic

●Spreadsheets

●Database Concepts

●Physical Networking

●Microsoft Outlook

●Microsoft Excel

●Microsoft PowerPoint

Employment History

Dept. of Health/Bureau of HIV/AIDS-4025 Empanade Way, Tallahassee, Florida 32399 11/2016 – 03/2017

Date Entry Cler

●Receive and request client medical health insurance information from Florida County Health Department’s AIDS Drug Assistance Program (ADAP) field staff to review and accurately enter insurance information into data fields located within the company database system (Provide).

●Troubleshoot inaccurate insurance information by consulting with ADAP area consultants

●Attend staff meetings

●Keep an accurate file system for finished work and other important documents

Image API- Last known address was Old St. Augustine Road, Talllahassee, Florida 01/2012 – 06/2012

Data Entry Operator

●Entered application information into the database system (Mirage) for both national and international clients to be processed

Capital Health Plan–1545 Raymond Diehl Road, Ste. 300, Tallahassee, Florida 32308 03/2010 – 09/2011

Data Entry Operator

●Entered application information in the data system

Image API–Last known address was Old St. Augustine Road, Tallahassee, Florida 07/2009 – 12/2010

File Clerk

●Prepped files for scanning by making sure the papers had all staples and paper clips removed and in the correct order to be scanned

Associated Home Health Industries of Florida–Address Unknown 11/2007 – 11/2008

Staff Assistant

●Prepped documents for mail out

●Input information into the computer system

●Copying

●Organizing documents

Capital Health Plan– 2140 Centerville Road, Tallahassee, Florida 32308 04/2006 – 06/2007

File Clerk

●Retrieved and maintained patient records from modules and returned to the medical records room in a timely manner

●Logged, filed and retrieved patient records from nursing modules in a timely manner

Department of Health– 4052 Bald Cypress Way, Tallahassee, Florida 32399 12/2001 – 08/2004

Board of Nursing - Senior Clerk

●Received and entered applicant fingerprint results into Compass database

●Scheduled meetings and appointments for supervisor and director

●Ordered office supplies in a timely manner

●Check to see if applicant’s application has been approved in Compass

●Resolved and assisted customers that call in with questions or concerns

●Typed documents such as correspondences, agendas, memos and emails

●Complied, copied, faxed, sorted and filed records

●Greeted visitors and escorted to appropriate staff

Department of Medicine– 4042 Bald Cypress Way, Tallahassee, Florida 32399 12/1998-12/2001

File Clerk

●Assisted in answering incoming calls helping in resolving issues with customers in the call center

●Retrieve and inform customers over the phone when the results of their fingerprints from both the FBI and FDLE, have come in and what the results are

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