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IT Coordinator II

Addison, Texas, United States
September 21, 2018

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Lewisville, TX 75056




KidsCare Home Health / IT Coordinator

July 2017 - PRESENT, Addison, Texas

● Install and configure Windows 7/10 on desktops and laptops and provide technical support, troubleshooting, maintenance, and upgrades to assist remote and local users accomplish business tasks

● Cover LAN/WAN connectivity issues, software/hardware issues, email questions, internal network configurations, and OS issues

● Perform preventive maintenance, including firmware and software upgrades on workstations, printers, and peripherals

● Investigate arising incidents and threats flagged by antivirus console

● Manage company-owned assets and remotely ensure device security on all mobile devices, including Microsoft, Android, and iOS devices

● Setup office phone systems and configure voicemail with Cisco Unity Communications Manager (VoIP)

● Program and maintain new and existing access points, as well as manage public and Corporate RADIUS WiFi SSIDs with WPA2-Enterprise

● Record and document the help desk problem-solving process Verizon / Operations Specialist

November 2015 - May 2017, Allen, Texas

● Inventory management, running monthly inventory counts, and lowering monthly shrink

● Managing risk and ensuring all of store management is aware of operational KPIs to avoid corporate audits

● Leading weekly operations meetings with management

● Performing mock audits and checklists for retail store compliance

● Placing help desk support tickets for hardware and software issues

● Coaching and training management and specialists on operational procedures for future development

● Merchandising, ensuring 100% compliance with marketing and corporate to maximize sales

Verizon / Solutions Specialist

January 2014 - November 2015, Frisco, Texas

● Analyzing customer needs and selling a valuable solution

● Training customers to use their purchased technology

● Leading my team to drive accessory revenue and named ARD Champion of my store

● Training new employees on the point-of-sale system, sales techniques, and products and services Verizon has to offer.

Lane Community College / Associate of Arts: Oregon Business January 2012 - September 2013, Eugene, Oregon

Oregon State University / Pre-Business Program

September 2010 - September 2011, Corvallis, Oregon

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