IT Coordinator II
Resume:
Cameron
Stoltz
Lewisville, TX 75056
***********@*****.***
Experience
Education
KidsCare Home Health / IT Coordinator
July 2017 - PRESENT, Addison, Texas
● Install and configure Windows 7/10 on desktops and laptops and provide technical support, troubleshooting, maintenance, and upgrades to assist remote and local users accomplish business tasks
● Cover LAN/WAN connectivity issues, software/hardware issues, email questions, internal network configurations, and OS issues
● Perform preventive maintenance, including firmware and software upgrades on workstations, printers, and peripherals
● Investigate arising incidents and threats flagged by antivirus console
● Manage company-owned assets and remotely ensure device security on all mobile devices, including Microsoft, Android, and iOS devices
● Setup office phone systems and configure voicemail with Cisco Unity Communications Manager (VoIP)
● Program and maintain new and existing access points, as well as manage public and Corporate RADIUS WiFi SSIDs with WPA2-Enterprise
● Record and document the help desk problem-solving process Verizon / Operations Specialist
November 2015 - May 2017, Allen, Texas
● Inventory management, running monthly inventory counts, and lowering monthly shrink
● Managing risk and ensuring all of store management is aware of operational KPIs to avoid corporate audits
● Leading weekly operations meetings with management
● Performing mock audits and checklists for retail store compliance
● Placing help desk support tickets for hardware and software issues
● Coaching and training management and specialists on operational procedures for future development
● Merchandising, ensuring 100% compliance with marketing and corporate to maximize sales
Verizon / Solutions Specialist
January 2014 - November 2015, Frisco, Texas
● Analyzing customer needs and selling a valuable solution
● Training customers to use their purchased technology
● Leading my team to drive accessory revenue and named ARD Champion of my store
● Training new employees on the point-of-sale system, sales techniques, and products and services Verizon has to offer.
Lane Community College / Associate of Arts: Oregon Business January 2012 - September 2013, Eugene, Oregon
Oregon State University / Pre-Business Program
September 2010 - September 2011, Corvallis, Oregon
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