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Manager Customer Service

Randallstown, MD
19.50 hr
September 21, 2018

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Robert Green

**** ************ ****, *****

Owings Mills,Maryland 21117



To secure a challenging management position where I may utilize my education, analytical, and interpersonal skills to contribute to improving the effectiveness of operations and quality of service


Delaware Sports Services at Camden Yards 05/2013-present Asst. Warehouse Manager I

I oversee a crew of 20 staff members and 3 supervisors which transfers product from main warehouse to all concessions and club level locations.

Monitor payroll and place orders as far as food and beverages for future games

I maintain inventory twice a month.

I oversee payroll within warehouse operations before and during operations.

Placing orders to various beer and food companies.

Aramark Inc. M&T Bank Stadium, MD & Citifield, NY

Warehouse Supervisor 04/2006-Present

Directly supervise team of 10-15 warehouse employees in 2 separate stadiums

Supervise and coordinate receiving, transporting, order filling and shipping

Maintaine stock records in warehouse verify and keep records on incoming shipments prepare items for storage

Ensure shipping, receiving, storage, and distribution are performed in an efficient manner

Unpack and examine incoming items, rejecting damaged items, shortages and notify the Manager /General manager of all discrepancies

Operated fork lift, motorized pallet jacket or hand cart to move or lift shipments to storage or work areas

I count and record current inventory deliver product and monies

I provide assistance in the delivery or pick-up of vehicles needing repair and keep warehouse & office clean at all times

I perform light maintenance and train new employees

Takes precautions to protect warehouse contents against loss/theft

I conduct regularly scheduled meetings with staff to ensure daily objective is met

Interview applicants and make final hiring decision for warehouse employees

United Parcel Service, Brooklyn New York

Preload Manager 01/98–12/02

I ensured the proper routing of freight to designated UPS delivery locations

I ensured proper packaging/weight handling/loading requirements are met per federal guidelines

I organized and monitor the flow of goods from delivery to UPS to delivery at location dispatch truck driver routes handle all customer/broker complaints throughout delivery process

I resolved up any custom issues that arise directly supervise 15-25 pre-loaders

Responsible for maintaining corrective action, monthly performance evaluations, performance tracking, and time keeping/payroll distribution for direct reports

I ensured training/development of employees as well as adherence to safety guidelines

I work closely with other departments to ensure smooth flow of goods hold daily meetings with staff to ensure effective communication

I’m responsible for proper data entry to ensure consistency and accuracy of freight numbers.

York College

Human Resource Assistant, Jamaica, Queens, New York 10/96-01/98

Responsible for receiving applications for those interested in working for the college

I entered information into the applicant tracking system

I reviewed applications to ensure requirements of job applied for where met

I maintained constant communication with other members of Human Resource department to ensure timely filling of open positions

I maintain files according to federal guidelines/regulations

I provided customer service for inquiring applicants


St. Johns University Jamaica, NY BA in Business Administration - Minor in Cultural Arts 09/91-04/95


Internal Aramark Systems, MS Word & Excel

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