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Software Quality Assurance, Leading Quality Groups

Raleigh, North Carolina, United States
September 21, 2018

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Ph: 952-***-****

Seeking new opportunities that will leverage my 20+ years of SOFTWARE QUALITY/TESTING skills and LEADERSHIP & MANAGEMENT experience to benefit mutual growth and success.



Methods, Testing Types, Tools


Software Methodologies, Standards

Agile, Waterfall, Software Engineering, ISO 9001 for Software Quality Assurance

Quality Analysis & Monitoring

Quality Strategy, Test Strategy, Quality Metrics, Quality Reporting, Defect Tracking

Agile Testing Best Practices

Test Strategy, Testing Milestones, Test Planning, Test Scenarios and Test Data Identification, Regression & Automation Strategy, Optimizing Testing Solutions, Generic Testing Frameworks/Solutions, Regression Analysis, Quality and Testing Metrics

Quality Process Improvements

On boarding, Training/Mentoring Plans, Quality Monitoring, Quality Metrics, Test Strategy, Test Planning, Testing Milestones, Regression and Automation Strategy, Optimization of regression tests, testing solutions (Generic, Specific), Story Testing, bug fix/hot fix testing

Testing Types

Manual, Automated, Functional (UI & Back End), Data Driven, Keyword Driven, Performance, 508 Compliance Accessibility Testing, Integration Testing, End to End Testing, Database, Migration, User Acceptance, Proof of Concept, Smoke and Regression.


Selenium Webdriver, Test Partner, Test Director, Silk Test, Silk Performer, Thomson Reuters In house tools (TEX, QRT), TFS, PVCS Tracker, Bug Tracker, TeamTrack, Clarity, Visual Studio, Visio, Lucid Chart, MS Office

Development Environment

.NET, Java, C++, Visual Basic, SQL, PL/SQL, Oracle


THOMSON REUTERS Eagan, MN Apr 2005 - Present

Quality Lead (Dec 2015- Present)

Define and evolve Testing Best Practices, milestones for projects and provide guidance on process improvements to Testers, Business Users, Technology Managers and project partners

Research and explore test strategies, approaches to arrive at innovative strategies to meet the testing needs of unique features

Incorporate common goals of cost and time efficiencies, maximize new customers & customer retention and minimize quality risks in the Quality Strategies

Build Testing teams of high performers

Manage and guide distributed testing teams in Eagan MN, Minsk Belarus and Bangalore India

Mentor/Coach Testers to develop testing skills and experience to address the testing needs of Legal Technology applications

Recruit and mentor new employees with well thought out training/mentoring onboarding plans to bring them up to speed and equip them with necessary skills and experience to address the testing needs

Coach and mentor team to develop their strategizing, test planning, testing and automation skills

Perform Mid-Year and Year End Reviews, work with team members on Growth Areas

Encourage and motivate team for self-development on Technical and Soft Skills and work with them closely to achieve their carrier goals

Identify Gaps, Provide Recommendations for improvement to Technology Managers, Business Users, Testers and Project Partners

Collaborate with testers, business, project partners and drive Cohesive Test Strategies

Provide guidance on Automation, Testing Frameworks and Different types of testing like Functional, Regression, Integration, Data Driven, Users Acceptance Testing (UAT) etc.,

Enable, Monitor and Assess Overall Quality - Calibrate Project Testing Milestones, ensure test plans are executed, assess quality, monitor progress/results and provide Quality updates

Manage multiple projects of varying complexity, nature and size and prioritize testing activities/tasks based on project priorities and release timelines

Track Project Budgets for testing and notify PMO on any readjustments needed

Monitor Quality for Westlaw and related projects, Provide Recommendations, discuss Quality Summary and Metrics at Senior Leadership discussions

Define and Implement the cadence to monitor and maintain Quality of the feature development and testing for the project

Provide Quality Reporting and Metrics to project stakeholders and Leadership

Train, Monitor and guide Westlaw groups on Testing Best Practices and Process Improvements

QA Team Lead (Apr 2006 – Nov 2015)

Provided leadership (Recruit, Hire, Train, Coach, Resource Management, Performance Reviews, etc.) for QA Team. Actively participated in on boarding activities

Arrived at Test Strategies for Functional, Billing, Performance, Regression, Integration, Data Driven testing and UAT.

Provided guidance to QA Team and Project Partners on the testing applicable for a project (eg. Functional UI & Back End, Performance, Billing, Content, Scale, Security, Integration and Regression)

Identified gaps, redundancies, inefficiencies and implement Quality/Testing process/technique improvements. Evolved processes/Techniques to support development, business and other project partners

Ensured QA Team has a good understanding of the scope, requirements to arrive at appropriate and optimized Test Coverage

Trained, mentored, and guided on Testing/Quality Activities and Tasks on projects to ensure Quality deliverables are completed within expected timelines and budget

Guided QA team to conduct testing on several Westlaw products and integrated projects

Encouraged and ensured QA team is equipped with necessary testing and automation skills to address projects of varying nature and complexity. Encouraged and worked with QA Team members to build their tech skills sets, experiences and soft skills

Provide Quality Reporting and Metrics to project stakeholders

Conducted Performance Reviews and worked with QA team members to overcome growth areas

Senior Software Test Engineer (Apr 2005 – Mar 2006)

Participate in requirements and design reviews with business partners, architects, development team

Identify gaps, redundancies in requirements that need development and business partners attention

Perform different types of testing needs on different Legal Applications (eg. Functional, Back End, Performance, Regression, Integration, UAT etc.,)

Perform regression analysis, report on results, address maintenance and refactoring needs

Complete all testing activities within project timelines and provide testing deliverables to all stakeholders

Research technologies, tools and implement new, innovative ways of providing quality testing services

Coordinated and supported offshore staff testing; Guided offshore staff on testing best practices

Knowledge Share, Train/Mentor less experienced and vendor staff on testing best practices

Recommend Testing Best Practices and oversee vendor staff work for testing on Westlaw projects

HEXAWARE TECHNOLOGIES Ltd. July 1997 – June 2000


Senior QA Consultant, Lead QA Consultant

Provided testing support for Online Applications and sign-off for production releases (Domain: Legal Services, Credit Card Data Warehouse, Long Term Health, CRM, Insurance, Cell Phone Plans etc.,)

Performed a variety of testing to confirm business requirements – Functional, Performance, Regression, Integration and UAT

Provided test results and metrics to development, testing managers, and other project partners

Coordinated and supported offshore staff testing; Guided offshore staff on testing best practices

Provided leadership to peers and junior contracting staff on testing and testing techniques

Provided information on gaps, redundancies, dependencies and risks and mitigation steps to all project partners

Clients in MN: Thomson Reuters, SUPERVALU, Target Corporation, Long Term Care

Clients in other States: Compaq (Houston, TX), Sprint (Abilene, TX), Information Architects (Charlotte, NC), Stario (Santa Clara, CA)

APTECH Ltd - (Bangalore, India) Apr 1988 – June 1997

Quality Manager

Managed Quality Team and provided testing support to Online Application projects

Conducted Training for Quality Team on Quality and Testing Best Practices

Conducted Training on Software Quality Assurance for Corporate Clients (eg. Canada Bank IT Department: Development & Testing)

Member of Regional Office Committee which oversaw Quality in Regional Centers across 2 Indian states (Karnataka & Goa)

Conducted Performance Reviews for Regional Quality Team and provided recommendations on improvements for regional Coordinators

Implemented ISO 9000 for Software Quality Assurance; Participated in Quality Audits and implemented recommended steps


Thomson Reuters – Eagan, MN

Management Training

Leadership Training (Building Virtual Teams, Dynamic

Delegation, Beyond Unconscious Bias, Differentiating

Performance, Leading Change Management)

Global Training, Culture Training

Leadership and Influencing Skills Training

Application Security Testing and Tools

Aptech Ltd. – Bangalore, India

Software Quality Assurance

Software Engineering

ISO 9001 Training for Quality Assurance

Planning and Strategizing

Develop optimized and efficient Quality Strategies, Plans with Risk Assessment and Mitigation steps for large and Integrated applications to meet End User (Customer) expectations

Calibrate Project Testing Milestones

Collaborate with business, testers, developers, project partners and drive Cohesive Test Strategies

Guide teams to arrive at business workflows, requirements, assessed testing needs, testing scope and test coverage.

Routinely set priorities, manage workload and assign staffing on projects.

Comfortable in fast-paced environments, characterized by aggressive timelines and cross-collaboration between different groups to address Quality needs from project development to production release

Management and Coaching Skills

Provide guidance to Quality teams at an organization level.

Conduct Performance Reviews and worked with team on Growth Areas, encourage self-development and build and manage motivated teams of High Performers

Cultivate healthy work culture through Team Personal Development; training, mentoring to address project quality needs and long-term professional goals.

Ensure Quality Assurance and Testing support is completed for projects within budget and meet/exceed expected goals and timelines. Track Project Budget, report and negotiate for readjustments

Highly motivated Team Player with exceptional organization, coordination, and communication skills

Agile Best Practices for Quality in SDLC

Define and implement cadence to monitor and maintain Quality of feature development and project testing

Define, implement and evolve Quality Assurance and Testing Best Practices to match the needs of projects and teams

Define and Implement SDLC Best Practices

Leading Software Quality Teams

Lead Global Agile Quality teams at distributed locations; provide testing solutions for complex, fast paced projects in a variety of domains

Manage Teams and concurrent multiple Agile projects of varying size, nature, and complexity

Assist Product Owners/Business Users in defining Epics, Business Stories, Acceptance Criteria, Users Acceptance Testing

Provide meaningful Quality Metrics and Quality Summaries regularly to leadership, business users and stakeholders

Identify gaps and enhancements needed for Quality Assurance Processes and guided implementation of changes

Provide Resource Estimation, Budgeting, Risk Analysis, Mitigation Steps

Technical Skills

Expertise in several testing types with optimized and efficient solutions: Functional (UI, Backend), Content, Performance, Regression, Integration, End to End Testing, Database, Migration, 508 Compliance, User Acceptance, etc.

Automation - Implement efficient automation frameworks, 3rd party tools and in-house tools to provide optimized and efficient solutions


Bachelors of Science (Bangalore University, India)

Computer Studies Diploma (National Computing Center, UK)

Computer Programming Diploma (Aptech Ltd, India)


Thomson Reuters – Eagan, MN

Silver Award & Bronze Awards for Quality Best Practices

Peer Award for leading Westlaw Regression Training & Transition to Bangalore Team

Aptech Ltd. – Bangalore, India

Recognition for Quality Best Practices Implementation

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