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Engineer Network

San Jose, CA
September 21, 2018

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John Lam Nguyen

Cell: 408-***-****

**** ******* ******

San Jose, CA 95122

Network Engineer

Experienced Network Engineer with professional background, and progressive career in LAN/WAN/VOICE infrastructure. Adapt quickly to new environments, network and system. Proficiency in project management including analysis, design, development, implementation, and documentation.

Qualifications Summary

Proficient in network routing, switching, Unified Communication and virtualization technologies.

Broad troubleshooting and problems solving skills.

Excellent team player with ability to adjust to any type of environment.

Ability to handle large work-loads while meeting project goals and deadlines.

Excellent communication and customer service skills.

Project management experience overseeing multiple projects simultaneously.

Former company lead MSP engineer. Oversee all daily support tickets, MSP escalations, clients support.

Experienced network engineer with design, implement and manage projects.


Cisco Network Academy

Foothill-De Anza College, Cupertino, CA

Major: Enterprise Networking

Professional Certifications:

Cisco CCNA R&S (Active)

Cisco CCNA/Voice (Active)

Cisco CCNP R&S / Cert# 404544169174DTDJ (Active)

Cisco ID# CSCO11851705

VMWARE VCP6-DCV # VMW-00935756d-0361618 (Active)

Verification code: 12097695-943e-50caff385252


Cisco Routers: 800/1800/2600/2800/2900/3800/4300 Series.

Switching: Cisco 2960/3560/3650/3750/3850/4500/6500 & Nexus 5k Series. Juniper QFX 5100 and 10000.

Firewalls: Palo Alto Networks, ASA 55XX series, Meraki MX, Fortigate (NGFW), SonicWall, Netgear UTM, Checkpoint.

Wireless: Meraki MR12-66, Cisco WLC 25xx, 55xx, Cisco 13xx-16xx, Aruba.

Traffic Optimization: Silver-Peak NX.

Server: UCS 2XX/3XX/4XX series, SuperMicro, HP, Dell.

Barracuda Spam and Firewall.

Barracuda Link Balancer, Load Balancer.

Barracuda Email and Security service.

Conferencing: Lifesize Video Conferencing Express series, Cisco SX series.

SAN: Nexsan, HP MSA, Netgear ReadyNAS.


Audio & Video Processing: Cisco Unified CallManager 8/9/10, CME 7/8/9/10, UC5XX, Shortel Voice Switch/Director, Lifesize Video Conferencing Express, T1 PRI, POT, FXS/FXO.

Voice-Mail servers: Cisco Unity Connection 8/9/10, Cisco Unity Express 3/7/8.

Virtualization: VMware Workstation, vSphere/ vCenter/ ESXi 5.X, VMware View, VMware vShield, DOCKER, AWS.

Active Directory: Windows Server 2003, 2008, 2012 and SBS 2008/2011.

Mail: Exchange 2003/2007/2010, Office 365.

Operating systems: Windows, Mac OSX, CentOS, Ubuntu.

Cloud: Amazon AWS, Azure.

Backup & Recovery

Veeam Backup & Replication, StorageCraft, CloneZilla, Symantec Ghost.

Packet Level Troubleshooting:

WireShark, TcpDump.

Storage Protocols


Notification Services

Syn-App Paging(SA-Announce), Cisco Informacast.

IP Optimization: Silver-Peak VX.

Layer 3 Routing Protocols


Layer 2 Protocols


First Hop Redundant Protocols



IPsec/GRE, DMVPN, Anyconnect client VPN, Pan GlobalProtect.

Network Monitor

MRTG, Nagios, PRTG, SNMP, NetFlow, GFI Endpoint, Solarwind.

Professional Experience

Microsemi Corp (acquired by Microchip)

Network Engineer

Nov 2017 – Aug 2018

Manage and responsible for global infrastructures which includes firewalls, routers, switches, analog and VOIP services for 100+ sites around globe 24/7.

Traveled to multiple sites globally to carried out projects and tasks related to network and VOIP. Implement and maintain corporate Cisco and Shoretel VoIP systems.

Configure and install various network devices and services (e. g., routers, switches, firewalls, load balancers, VPN, QoS).

Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.

Provide network support and training to other IT team members.

Peak IP Solutions, LLC

Network Engineer/Consultant

Nov 2013 – 2017

Analyze, design, testing, installation, documentation, implementation and support of global converged network technologies.

Subject Matter Expert - Cisco routing & switching, VMware Horizon View & vSphere, Microsoft server and End-users applications.

Network capacity planning and performance tuning and troubleshooting .

Monitor, design and implementation on multi vendors’ products such as:

oCisco Router/Voice Gateway, CME & CallManager ver.8-11, Unity, Presence, Jabber.

oCisco IOS switches, NX-OS, Meraki MS switch series.

oCisco ASA 55XX, Meraki MX series.

oCisco Wireless WLC, Aironet AP, Meraki MR .

oCisco UCS.

oVMware vSphere, Horizon View.



Tier 2 Network Support

August 2012 – Feb 2013

Support for NETGEAR including Switching(L2/L3), Routers, NAS, Wireless, VPN, NAS.

Lab testing and bug reporting.

Forum moderation and Knowledge Base content generation.

Barracuda Networks

Tech-Support Engineer

February 2012-August 2012

Assist in troubleshooting hardware/software related issues with multi vendors network devices.

Assist customer’s network deployment on Link and Load balancing techniques.

Provide technical support to customers and resellers over email, phone.

Assist customers on configuration, troubleshooting their mail systems (MX record, Mail-Server), blocking SPAMS. Configure Firewalls, neutralize their compromised network (infected hosts that sending out SPAMS to unprotected Relay mail servers).

Effectively building professional relationship with customers (CRM, emails, phone).

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