John Lam Nguyen
San Jose, CA 95122
Experienced Network Engineer with professional background, and progressive career in LAN/WAN/VOICE infrastructure. Adapt quickly to new environments, network and system. Proficiency in project management including analysis, design, development, implementation, and documentation.
Proficient in network routing, switching, Unified Communication and virtualization technologies.
Broad troubleshooting and problems solving skills.
Excellent team player with ability to adjust to any type of environment.
Ability to handle large work-loads while meeting project goals and deadlines.
Excellent communication and customer service skills.
Project management experience overseeing multiple projects simultaneously.
Former company lead MSP engineer. Oversee all daily support tickets, MSP escalations, clients support.
Experienced network engineer with design, implement and manage projects.
Cisco Network Academy
Foothill-De Anza College, Cupertino, CA
Major: Enterprise Networking
Cisco CCNA R&S (Active)
Cisco CCNA/Voice (Active)
Cisco CCNP R&S / Cert# 404544169174DTDJ (Active)
Cisco ID# CSCO11851705
VMWARE VCP6-DCV # VMW-00935756d-0361618 (Active)
Verification code: 12097695-943e-50caff385252
Cisco Routers: 800/1800/2600/2800/2900/3800/4300 Series.
Switching: Cisco 2960/3560/3650/3750/3850/4500/6500 & Nexus 5k Series. Juniper QFX 5100 and 10000.
Firewalls: Palo Alto Networks, ASA 55XX series, Meraki MX, Fortigate (NGFW), SonicWall, Netgear UTM, Checkpoint.
Wireless: Meraki MR12-66, Cisco WLC 25xx, 55xx, Cisco 13xx-16xx, Aruba.
Traffic Optimization: Silver-Peak NX.
Server: UCS 2XX/3XX/4XX series, SuperMicro, HP, Dell.
Barracuda Spam and Firewall.
Barracuda Link Balancer, Load Balancer.
Barracuda Email and Security service.
Conferencing: Lifesize Video Conferencing Express series, Cisco SX series.
SAN: Nexsan, HP MSA, Netgear ReadyNAS.
Audio & Video Processing: Cisco Unified CallManager 8/9/10, CME 7/8/9/10, UC5XX, Shortel Voice Switch/Director, Lifesize Video Conferencing Express, T1 PRI, POT, FXS/FXO.
Voice-Mail servers: Cisco Unity Connection 8/9/10, Cisco Unity Express 3/7/8.
Virtualization: VMware Workstation, vSphere/ vCenter/ ESXi 5.X, VMware View, VMware vShield, DOCKER, AWS.
Active Directory: Windows Server 2003, 2008, 2012 and SBS 2008/2011.
Mail: Exchange 2003/2007/2010, Office 365.
Operating systems: Windows, Mac OSX, CentOS, Ubuntu.
Cloud: Amazon AWS, Azure.
Backup & Recovery
Veeam Backup & Replication, StorageCraft, CloneZilla, Symantec Ghost.
Packet Level Troubleshooting:
iSCSI, SAN, NAS, NFS
Syn-App Paging(SA-Announce), Cisco Informacast.
IP Optimization: Silver-Peak VX.
Layer 3 Routing Protocols
eBGP & iBGP, EIGRP, RIP, OSPF.
Layer 2 Protocols
VLAN, RSTP, STP, VTP, DTP, ARP.
First Hop Redundant Protocols
HSRP, VRRP, GLBP.
IPsec/GRE, DMVPN, Anyconnect client VPN, Pan GlobalProtect.
MRTG, Nagios, PRTG, SNMP, NetFlow, GFI Endpoint, Solarwind.
Microsemi Corp (acquired by Microchip)
Nov 2017 – Aug 2018
Manage and responsible for global infrastructures which includes firewalls, routers, switches, analog and VOIP services for 100+ sites around globe 24/7.
Traveled to multiple sites globally to carried out projects and tasks related to network and VOIP. Implement and maintain corporate Cisco and Shoretel VoIP systems.
Configure and install various network devices and services (e. g., routers, switches, firewalls, load balancers, VPN, QoS).
Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.
Provide network support and training to other IT team members.
Peak IP Solutions, LLC
Nov 2013 – 2017
Analyze, design, testing, installation, documentation, implementation and support of global converged network technologies.
Subject Matter Expert - Cisco routing & switching, VMware Horizon View & vSphere, Microsoft server and End-users applications.
Network capacity planning and performance tuning and troubleshooting .
Monitor, design and implementation on multi vendors’ products such as:
oCisco Router/Voice Gateway, CME & CallManager ver.8-11, Unity, Presence, Jabber.
oCisco IOS switches, NX-OS, Meraki MS switch series.
oCisco ASA 55XX, Meraki MX series.
oCisco Wireless WLC, Aironet AP, Meraki MR .
oVMware vSphere, Horizon View.
Tier 2 Network Support
August 2012 – Feb 2013
Support for NETGEAR including Switching(L2/L3), Routers, NAS, Wireless, VPN, NAS.
Lab testing and bug reporting.
Forum moderation and Knowledge Base content generation.
February 2012-August 2012
Assist in troubleshooting hardware/software related issues with multi vendors network devices.
Assist customer’s network deployment on Link and Load balancing techniques.
Provide technical support to customers and resellers over email, phone.
Assist customers on configuration, troubleshooting their mail systems (MX record, Mail-Server), blocking SPAMS. Configure Firewalls, neutralize their compromised network (infected hosts that sending out SPAMS to unprotected Relay mail servers).
Effectively building professional relationship with customers (CRM, emails, phone).