Customer Service Operator

THOMAS ANDREWS

**** ****** **** ***** ****: 703-***-****

Burke, VA 22015 ************@*****.*** Cell: 571-***-****

OBJECTIVE

Seeking a challenging career in Computer Information Systems where past experience and abilities can be fully utilized. Preferred position should provide an opportunity for continued growth and advancement.

EDUCATION

Associate’s degree in Applied Sciences in Computer Information Systems, Northern Virginia Community College, Annandale, Virginia (December 1986). GPA: 2.65.

Currently attending George Mason University’s School of Management, Fairfax, Virginia to acquire a Bachelor of Science degree in Business Management but changed my major to History to acquire a Bachelor’s of Arts degree in History (August 2001 to present). GPA: 3.21.

COMPUTER KNOWLEDGE

Hardware IBM 3840, Memorex 5480/5481, Storagetek 4480, 9490 Cartridge Tape Drives; IBM 3420, 2440, Storagetek 3650E 4600E Reel Tape Drives; IBM 3800 Model 3, IBM 3820 series, IBM 3900 Laser Printers; IBM 4248, 6262 Impact Printers; Storagetek 9840, IBM 3584 ETM (Encrypted Tape Mgmt.) Silos; Canon 3045, 5065, and 6075 Copier/Printers; Xerox 550, C70, 5855, and 7556 Copier/Printers; Hewlett-Pachard Laser Jet 5550dtn Printer; Oce’ Color Wave 300, TDS 700, TDS 750, and TDS 860 Plotters; Oce’ TDS 800 Scanner; and Hewlett-Pachard HP PageWide XL8000 Color Plotter.

Software OS/MVS, JES2, VSM, HSC Systems Commands; Microsoft Windows Vista, Metaprint printing software.

EXPERIENCE

U. S. Dept. of the Navy, Bolling AFB, Washington, DC

Supervisor: Mert Sayilkan – 202-***-****

Laborer February 2016 to August 2018

Performing customer service, I moved and arranged office furniture; move heavy boxes by hand, hand trucks, and dollies; load, unload, and drive trucks; set up tents, inflatables, tables, and chairs for special events; clean and maintain the pavilions; operate and maintain power equipment, such as, power washers, lawn mowers, grass trimmers, and hedge trimmers; operate and clean propane and charcoal grills; and clear the marina at Community Recreation of drift wood.

Adecco, Alexandria, VA

Supervisor: Mrs. Keita Evans – 703-***-****

Print Operator December 2015 to February 2016

As a contractor, I am sent to various locations to operate Xerox and Canon copier/printers, and Oce’

plotters.

U. S. Dept. of the Interior, National Park Service

Supervisor: Mr. Gregory Tann – 703-***-****

Laborer July 2015 to September 2015

As a temporary worker at Wolf Trap National Park for the Performing Arts, Vienna, VA, I was responsible for cleaning the restrooms, dressing rooms, and removing trash from the stage area and the park grounds in time for that night’s performance

.

TruGreen Land Care, Sterling, VA

Supervisor: Mr. Solomon Hedd-Williams – 703-***-****

Laborer April 2015 to May 2015

Landscape work planting trees, shrubs, and mulching at corporate and commercial properties.

Pomeroy IT, Reston, VA

Supervisor: Mrs. Susan Cooper – 919-***-****

Tape Operator January 2014-March 2015

As a contractor, I was responsible for the successful scanning, shipping, and receiving of IBM 3584 cartridge tapes using the Tape Track scanning system. Also, I was responsible for the operation of the IBM TS3500 Storage Tape Drives, the IBM TS3584 ETM (Encrypted Tape Mgmt.) Drives, and the Storagetek L700e Storage Tape Drives.

U. S. Dept. of the Navy

Laborer October 2010-January 2014

U. S. Dept. of the Air Force, Bolling AFB, Washington, DC

Supervisor: Mrs. Sara Drake – 202-***-****

Laborer June 2010-September 2010

Performing customer service, I moved and arranged office furniture; move heavy boxes by hand, hand trucks, and dollies; load, unload, and drive trucks; set up tents, inflatables, tables, and chairs for special events; clean and maintain the pavilions; operate and maintain power equipment, such as, power washers, lawn mowers, grass trimmers, and hedge trimmers; operate and clean propane and charcoal grills; and clear the marina at Outdoor Recreation of drift wood.

Allines Staffing Professionals, Greenbelt, MD

Supervisor: Mrs. Erica Hartman – 301-***-****

Laborer April 2010-June 2010

As a temporary worker, I worked at Avis Rent-A-Car shuttling cars to and from their facilities, such as airports, hotels, and maintenance and repair facilities.

Citigroup, Silver Spring, MD

Supervisor: Mrs. Karen Stroman - 301-***-****

Tape Operator April 2003-May 2009

I was responsible for monitoring the successful mounting and dismounting of tapes using the Dell 350 PC in a multi-processing system. I was also responsible for sending and receiving tapes to and from facilities across the country that Citigroup does business with. Operated Storagetek 9490 Cartridge Tape Drives, Storagetek 9840 Silos, the IBM 3420 Reel Tape Drives, and the IBM 3584 ETM (Encrypted Tape Mgmt.) Silos in an MVS, JES2, HSC, and VSM environment.

Citigroup, Silver Spring, MD (Managed Storage International, Inc.)

Supervisor: Mr. Donald Bateman - 301-***-****

Tape Operator January 2002-April 2003

As a contractor, I was responsible for mounting and dismounting tapes into the Storagetek 9490 Cartridge Tape Drives and the IBM 3420 Reel Tape Drives in an MVS and JES2 environment.

Citigroup, Silver Spring, MD (Technology Operations Solutions, Inc.)

Supervisor: Mr. Kenneth Towle, II - 301-***-****

Tape Operator December 1999-January 2002

As a contractor, I was responsible for mounting and dismounting tapes into the Storagetek 9490 Cartridge Tape Drives and the IBM 3420 Reel Tape Drives in an MVS and JES2 environment.

M. C. Dean, Chantilly, VA

Supervisor: Mr. Michael D. Dent - 703-***-****

Electrician’s Helper April 1999-December 1999

Learning the tools and techniques of the trade.

Giant Foods, Inc., Landover, MD

Supervisor: Mr. Bruce Watkins - 301-***-****

Print Operator August 1998-November 1998

I was responsible for users’ output, operating in a multi-processing system running under a JES2 environment using the IBM 3900 and 3820 series Laser Printers, and the IBM 6262 Impact Printer. Ensured that the printouts were dispersed to their proper recipients throughout the company.

Lockheed Martin Corp., Gaithersburg, MD (OAO, Corp.)

Supervisor: Ms. Van Lancaster - 301-***-****

Print Operator May 1994-April 1998

As a contractor, I was responsible for users’ output, operating in a multi-processing system running under an MVS and JES2 environment using the IBM Model 3 Laser Printers, the IBM 4248, and the 6262 Impact Printers. Ensured that the printouts were dispersed to their proper recipients throughout the company.

IBM, Gaithersburg, MD (Tad Technical Corp.)

Supervisor: Mrs. Karen Hunt - 703-***-****

Tape Operator and Print Operator July 1990-May 1993

As a contractor, I worked on a contract between IBM and Resolution Trust Corp. ensuring quality printouts and distributed them across the country. Also, I was responsible for users’ output, operating in a multi-processing system running under an MVS and JES2 environment using the IBM Model 3 Laser Printers, the IBM 4248, and the IBM 6262 Impact Printers. Ensured that the printouts were dispersed to their proper recipients throughout the company. Under the same environment, I operated the IBM 3480 Cartridge Tape Drives, the IBM 3420, and 2440 Reel Tape Drives. This was accomplished by utilizing established programs and procedures in meeting the company’s guidelines. Also responsible for production control, users’ output, monitoring, replying to systems messages, and running back-up jobs.

AT&T, Oakton, VA (EDP/Temps, Inc.)

Supervisor: Mr. Michael Smith - 703-***-****

Tape Operator July 1988-February 1990

As a contractor, I ensured the proper mounting and dismounting of tapes using the IBM 3480, Memorex 5480/5481, and Storagetek 4480 Cartridge Tape Drives. Also operated the IBM 3179 CRTs, the Storagetek 4600E, and the Storagetek 3650E Reel Tape Drives in a JES2 environment.

References available upon request

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