Data Entry Customer Service
Resume:
Robin Gabriel Perez
**********@*****.***
PROFESSIONAL SUMMARY
Skilled, general office professional with extensive experience in many areas of office administration including invoicing, billing, and data entry. Types 55-60 WPM. Working knowledge of publishing tools and techniques, including MS Office for PC and Mac. A creative, resourceful and results oriented team contributor who promotes a collegial relationship to address office and business needs.
EMPLOYMENT HISTORY
PATRIZIA LUCA 2018 NEW YORK, NY
DATA ENTRY ASSOCIATE
Enter data into Cybex Enterprise Retail System
Enter in sales invoice info, packing and shipping, receiving info; completing audits.
Enter receiving report details in order to release open orders, make adjustments, customer returns, order entry.
Scan receipts, credit card, checks, invoices, shipping, packing and receiving lists, bank statements into appropriate folders on shared network drive.
ASSOCIATED PRESS 2014 – PRESENT NEW YORK, NY
ON CALL PRIMARY/ELECTION DAY VOTE ENTRY OPERATOR
Collect cumulative reports from AP stringers from states holding primaries and the general election
Quickly and accurately input results into AP vote entry interface, updating precinct reports and votes for each candidate/race for instant transmission to AP subscribers
Check in AP stringers
Confirm and correct all vote totals if any cautionary alerts appear, ask whatever problems there may be in stringer’s county, question votes and precincts if results look suspect
Send messages to reporters AP wishes to relay
Call the AP stringer/board of elections offices when the AP requires real time vote tally updates and/or confirmation
Web operation (webscraping): work in tandem with a fellow AP vote entry operator, collect vote tallies from several counties’ board of elections websites during primary/general election, comparing those results provided by AP stringers, and enter info into the AP vote entry interface
Vote verification: calling various county board of elections offices, confirm with those counties that have reported unreported or incomplete vote tallies, input new tallies into the AP vote entry database
Proof all candidates’ names, party affiliation, and races candidates ran in; correct, double check all info and hand in to vote entry supervisor
NASSAU COUNTY BOARD OF ELECTIONS 2010 – PRESENT LONG BEACH, NY
POLLING INSPECTOR
Assist in setting up poll location set up AutoMARK voting machines, assemble privacy booths, handicapped-accessible table, voting table
Oversees activities at polling locations
Assists voters with problems, reading ballots, define various propositions to voters
Direct voters to sign ledger, advise voters to proper AutoMARK machine
Instruct voters on filling out affidavit ballots
Notify board of elections on any voting issues/AutoMark machine problems
Assist in closing AutoMARK machine, complete voting reports
EZTAXRETURN.COM 2015 – 2017 GARDEN CITY, NY
CUSTOMER SERVICE REP
Respond to customer inquiries regarding diverse tax and software related questions via email; responded to an average of over 30 email inquiries per day
Researched responses to assist customers using company’s internal knowledgebase, Internal Revenue Service website, state tax revenue or other state or federal government websites when required
Met all customer needs in an efficient manner and respond to follow up inquiries
HIGHWAY TOLL ADMINISTRATION 2007 – 2009 GREAT NECK, NY
DATA ENTRY OPERATIONS ASSOCIATE
Inputted motor vehicle information, toll amounts, license plate numbers into Excel
Responsible for processing paper violations
Called rental agencies to retrieve transponder compartments that don’t belong in that state
Assembled/Shipped transponder units via UPS
Kept precise count on transponder units available in inventory
ACTIVITIES
NEW YORK BLOOD CENTER VOLUNTEER/GALLON CLUB MEMBER
Provide care, attention and assistance to blood donors in canteen area, and assist NYBC with light clerical duties
Donate platelets bi-weekly to assist cancer patients, accident victims, hemophiliacs, newborns
Donate white blood cells (Leukapheresis) when a cancer patient is need of a transfusion
Donate blood every 56 days, or when eligible, to assist patients of various needs
Have been recognized by NYBC for my volunteering efforts and time donating platelets, blood, white blood cells
LANGUAGES
Basic conversational Spanish
EDUCATION
Fashion Institute of Technology Bachelor of Science Degree, Marketing/Communications
Nassau Community College Associates in Applied Science Degree, Marketing
Long Island Educational Opportunity Center Successful completion of Administrative Assistant 1 and 2 during the 2017-18 academic year; awarded top honors for achieving a 3.5 and above GPA for two consecutive semesters
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