Manager Project

SUMMARY

** **** ***** ** ********** in delivering software testing services for software applications with major emphasis on products related to Banking, Finance, Insurance, Chemical & Petroleum, Energy, and Telecom domains. Natural leader, independently motivated and results-driven portfolio project manager with a talent for building and motivating high-performance cross-functional teams, facilitating employee development, and driving productivity. Exceptional work ethic and exceeding expectations based on Service Level Agreements (SLA), and ensuring customer satisfaction.

Expertise in client relationship management and stake holder management. Traveled extensively for various customers and locations in different business areas and visited UK, USA, Canada, Hong Kong and Australia as an onsite manager for most of the engagements handled and managed.

Handled projects in business domains like Financial Markets, Credit Cards, Banking, Insurance, Telecom and Commercial markets.

AREAS OF EXPERTISE:

»Portfolio Management

»Project/Test Management

»Onshore-Offshore Delivery

»Financial(s)Planning/ Invoicing

»Resource Management

»Stakeholder Management

»Scope of Work (SOW)

»Project/Test Estimations

»Dashboard Reporting

»Vendor Management

»Business Requirements Analysis

»Cross -Functional Team Building

ACHIEVEMENTS

»“Most Valuable Player” award in INFOSYS TECHNOLOGIES

»“Technology Excellence” award in JPMorgan Chase & CO

»“Best Osprey” award in Chevron, IBM Australia

»“Spark Award” Eminence & Excellence Recognition (GBS-GD), IBM Canada

»“TD Partnership Award” TD Bank, Canada, IBM Canada Assignment

»“IBM Managers Choice Award – Client First” TD Bank Account, IBM Canada

»“IBM Best Program Manager” Eminence & Excellence Recognition (GBS-GD), IBM India

EDUCATIONAL ATTAINMENTS

»M.Tech (Computer Science - Specialization in Artificial Intelligence) from Central University of Hyderabad

»B.Tech (Electronics and Communications) from S.R.K.R Engineering College, Andhra University

ONSITE EXPERIENCE

»USA - SFO, DENVER – 2006, 2007 – Infosys; Cary, Clarks Summit, 2015, 2017 – IBM Canada & India

»CANADA – TORONTO – 2012, 2013, 2014, 2015 – IBM CANADA

»Australia – Perth – 2012 – IBM Australia

»UK – BOURNEMOUTH – 2010 - JPMorgan Chase & Co

»Hong Kong – MONGKOK – 2008 - JPMorgan Chase & Co

MAJOR CLIENTS WORKED WITH

»BFSI – MetLife, TD Bank, JP Morgan Chase, CITI, Charles Schwab, CountryWide Fin, Deutsche Bank

»Telecom - MCI Inc (WorldCom), McLeod

»Industrial Sector – ABB, Chevron, Western Power

EXPERTISE & RESPONSIBILITIES

»Expertise in managing and delivering large portfolio's/programs. Successfully delivered 70 plus portfolio projects with $40 MM in revenue and 272 team

»Onsite & Offshore resource management, training teams for various accounts and handling multiple projects, offshore managers and daily coordination with client Directors and IBM Sr. Executives

»Responsible for Managing and Coordinating the testing efforts of internal teams, and External Partners, Affiliates and Vendors (Inclusive of Automation and Performance Test teams)

»Expertise in leading and managing complex projects involving Insurance, Financial, Banking and Telecom domains

»Vendor management, Staffing/Recruitment, Resource Planning and management – both Onsite and Offshore teams

»Expertise in Client management, communication and negotiation with Directors & managers and reporting to Vice President on daily basis at client location and as well in the current project

»Expertise and experienced People Manager manging and guiding 72 IBMers

»Experience with Agile Project Methodology – Daily Scrum, Sprint, Iteration plan, Show & Tell and Retrospective

»Responsible for managing and reviewing of Project plan, Resource plan, Release/Schedule plan, Estimations, Staffing plan and Financials Tracking for the portfolio

»Expertise in Functional, Non-functional, System Integration (SIT), End to End (E2E), and Risk based, Joint Functional (JFT). Security, Regression, Back end, BAT, Production Acceptance Testing (PAT)

»Expertise in Test Management tool HP Quality Center (HPQC / ALM), Test Director and Jira

»Expertise in GAP Analysis, Requirement Traceability Matrix & Impact Analysis

»Expertise in planning, reviewing and managing test suite for functional and Regression Testing

»Expertise in design, coordinated, procure and develop HW and SW Test Environments

»Expertise in Defect analysis, prioritization, root cause analysis and management

CERTFICATIONS:

»Project Management Orientation (PM54G) - 10/29/2014

»Project Management Overview - Based on the PMBOK® Fifth Edition (PROJ1902) - 10/29/2014

»Contracting for Project Managers – PM12G - 12/02/2013

»Financial Management for Project Managers – PM63G – 12/02/2013

»Agile Project Planning Management & Leadership - 2017

»Competitive Deal Strategy – GBS1862 -06/02/2011

»Complex SI Estimating - Test Estimating (BLG2306) - 11/16/2014

»Mastering Negotiation – COMM0807 – 11/16/2014

»Inside Investment Management (100IIM) – 4/5/2011

»Inside Financial Services - Industry Overview (100IFS) - 4/5/2011

»GBS Big Data - Using Big Data to Transform an Enterprise course – LT-1227 - 10/08/2013

»Cloud based Application Development with Bluemix: An Introduction (LT-2599) - 05/05/2014

»GBS Cloud-Enabled Business Transformation (LT-2617) – 5/5/2014

»Communication Training (URL-ILXA-9DBQ5E) – 11/24/2014

PROFESSIONAL EXPERIENCE

Portfolio Program Manager – IBM India Pvt Ltd.,

Portfolio Title: Marketing Portfolio

Client : MetLife USA, 201 Metlife Way, Cary, NC, USA

Team Size : Min 104 – Max - 272

People Mgmt : 72+

Portfolio Program Manager, Feb ’16 to Dec 2017

MetLife, Inc. is the holding corporation for the Metropolitan Life Insurance Company (MLIC), better known as MetLife, and its affiliates. MetLife is among the largest global providers of insurance, annuities, and employee benefit programs.

»Portfolio Program Manager for delivery and managing of multiple Life & Annuities Portfolio projects for MetLife spanning across various legacy systems and cutting edge technologies involving EDW, BDW(BigData), SAP, Mainframes, Mobile applications and digital platforms

»Successfully delivered 70 plus portfolio projects with $20 MM in revenue

»Responsible for reviewing Estimations and Project Planning, Resource Planning & Financials Tracking

»Responsible for creating client, stakeholder and IBM Sr. Executive weekly and monthly governance decks and leading the meetings

»Responsible for Resource management, Vendor Management, People management

»Responsible for design & implementation of command centre model for the program

»Responsible for driving automation & innovation for all projects & programs in the portfolio

»Responsible for driving to meet the Portfolio and organisational SLA’s

»Responsible for interactions with Directors and Delivery Managers as part of CFG

»Responsible for Weekly Status Report for all the Projects in the Portfolio

Portfolio Test Manager – IBM Canada Pvt Ltd., London, Canada

Portfolio Title: Marketing Portfolio

Client : TD Bank, 275 Dundas Street, London, Canada

Team Size : 60

Testing team : 24

Test Manager, Apr ’14 to Jan ’16

Marketing Solutions is comprised of a set of applications that enable our Marketing business partners to represent the customer and link research, insights, competitive landscape, industry trends and customer strategies to develop and execute marketing plans that drive business results.

»Test Manager for delivery and managing of multiple Marketing Portfolio projects for EDW, BDW and Cross Sell applications

»Successfully delivered 42 plus TSS Marketing portfolio projects with $3.45 MM in revenue

»Responsible for reviewing Intake Requests, providing Estimations and Project Planning, Resource Planning & Financials Tracking

»Responsible for creation of a Master Test Plans adhering to the IBM & TD Bank Test process and standards

»Responsible for interactions with Project Managers and Delivery Managers as part of CFG

»Responsible for Weekly Status Report for all the Projects in the Portfolio

Few successfully delivered and deployed marketing portfolio projects for the financial Year 2016

Few major successful projects delivered during my professional career at various organizations, clients and various countries.

Organization /

Role / Team Size

Client / Location

Portfolio/Project & Description

IBM Canada

Role: Test Manager

Team Size: 24

TD Bank,

Toronto, Canada

Nov 12 – Mar 14

The Real Estate Lending teams are responsible for the delivery of both sales and service using credit products such as Mortgages, Home Equity Lines of Credit, Loans and VISA.

TRIAD is a portfolio management and scoring system offered by TSYS that can adapt to changes in customer activity, evaluate current and previous account performance, and assess the risk level of each account.

IBM Australia

Role: Test Manager

Team Size: 15

Western Power,

Perth, Australia

Jan 12 – Oct 12

Mobile Workforce Solution is provided by Western Power IT team to enhance and provide business services to contractors and customer for Asset Management, Defect Tracking and Packaging, Scheduling and Dispatching of Workorders. Ellipse, Work Planner, Dexterra, Mincom Mobile Inspector and other systems are supported to deliver the Inspection and Audit scripts for the crew at sites.

Production Allocation is one of the core projects within the Integrated Production Management program that is part of the Gorgon IM&T suite of projects and applications to support the Gorgon LNG Project in Phase 5.

JP Morgan Chase,

Role: QA Manager

Team Size: 32

JP Morgan Chase,

Mumbai, India /

MognKok,

Hong Kong / Bournemouth, UK

Mar 08 – Aug 10

The India Sub Custody project "Dhanush – Custody Services, JPMC, India" aims to provide a security settlement and corporate action processing platform to support the business needs for in sourcing of Security Clearing in the India market from an external service provider to JPMC. In pursuit of the above World Security Services has made a business decision to use PC CLASS, an existing application used in the Taiwan market, as the system tool to be used for the India Sub Custody.

Infosys Tech,

Role: QA Lead

Team Size: 12

Charles Schwab, San Francisco, CA

Colorado, CA

Sep 06 – Jul 07

SI.COM is for the Schwab Institutional Enterprise. The existing SI.com portal is enhanced to give greater flexibility to the Investment advisors.

Polaris SW /

Role: QA Lead

Team Size: 6

CITI Bank, Hyderabad,India

Credit Platform is a Wealth Management system for the Citigroup private bank. The Credit platform is targeted for managing assets and securities of high net worth individuals.

Project Title

Description

TAURUS – MetLife US Retail Separation

-TAURUS program is rebranding MetLife to two legal entities (MetLife and Brighthouse Financial)

-System access and data segregation

-The complexity and volume of work cannot be overstated. The team:

• Executed over 103,000 test cases for Market Go Live for the

• Partnered with AD to close 2,000 defects

• Tested 150 applications and thousands of eForm artifacts

• Provided test leadership and support across over 60 Test Projects encompassing

- IT, Infrastructure and Business Processes readiness

-Successful delivery model of the program has been considered for Harvard Business Case Review

Project Title

Description

TD Connect

The TD Connect project will introduce General Purpose Reloadable cards to the VERF file. These reloadable cards need to be added to the BDW. In conjunction with loading the reloadable cards, there are several changes that were made on the BDW.

-The first is the addition of several new Transaction fields from the VERF file

-The second is that GPR card number needs to be masked for PCI compliance

Customer View Address Fix

The existing process has some issues with addresses associated with customers. There are instances where the address that is associated to a customer is not correct. The ISI software was not able to parse the address elements accurately due to the content in the expected fields and hence did not generate separate address IDs for these addresses. The result in the warehouse is some customers are associated incorrectly to an address ID that does not match their true address.

-Customer Address Table will be loaded with a single address for the customer and Source Application Code and original (unparsed) address from source system will be added to the record

IM Factory Upgrade

The project involved Removal of the TD Advance Deposit fields from the BDW's existing IM Account Daily table.

-BDW scope includes regression testing the impacted tables that ESI extracts into BDW prep tables

-Regression Testing of Harte Hanks Job Stream and below tables staged from Harte Hanks

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