Customer Service Microsoft Office

ISHAK BIN SMAIL

Blk ***, Tampines St ** #**-***

87521451

*****.********@*****.***

Education

GCE N Level

East Spring Secondary School

**** – 2010

National service

Unit: 4 SIR

Rank: Lance corporal

Appointment: 1st SAW gunner

Years served: 2 years

Date of completion: 15 March 2015

Skills

Able to operate all Microsoft Office programmes.

Able to handle enquiries and request.

Stock taking

Data entry

Customer service

Able to do Administrative work e.g. Filling / Sorting & others.

Employment History

Ceva Logistics

Air-Freight Operation Import officer / October 2017 – August 2018

Process Airway Bills from customer

Track and provide status updates on incoming / outgoing shipments

Assist with rates and charges verification

Prepare HAWB, Cargo Label, sort documents and send pre-alert to customers before flight

Perform job registration using our freight management system

Assist with day to day air freight operations

Eagle services Asia

Junior planner / March 2016 – June 2017

Picks-up products by monitoring production; loading and moving product.

Stores product by designating storage areas; adjusting storage areas according to production and shipping requirements; updating location database.

Prepares product for shipment by verifying location; directing movement to staging area; resolving problems.

Verifies product inventory reports by comparing logs and reports; adjusting entries.

Documents action by completing forms, reports, logs and records; maintaining databases.

Monitors inventory by completing counts as required.

Ivic international

Customer service / July 2012 – March 2013

Provide excellent customer service for incoming calls

Respond/follow up promptly for customers’ enquires, requests, complaints, etc.

Able to resolve issues within targeted call time.

Hi-Ace Pte Ltd

Warehouse assistant/ February 2009 – June 2011

Loading and unloading of goods

Housekeeping duties

Other warehouse duties assigned

Language proficiency

English

Written : Good

Speak : Good

Malay

Written : Good

Speak : Good

Expected salary

$1,600 - $1,900

Last salary drawn : $1,900

Summary

I’m the type of person who love to gain new knowledge in any field. I’m able to handle any stressful situation e.g. heavy work load or fast pace job. I’m also a type of person who is very meticulous in every task that I’m assign unto.

-End-

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